The Endpoint Protection Small Business Edition 12.1.x product has reached End-of-life and is set to be replaced by the Hosted (or .Cloud) version of the product.
Note: This does NOT mean the customer needs to immediately upgrade their product. Customers will be able to renew their on-premises license and continue to use their SBE SEPM’s until 2018.
Please be aware of the official announcement in case you haven't received yet.
Below you will find various links to documents and reference materials explaining how to migrate your environment to the Hosted Version of the SEP SBE Product. These documents are designed to walk you through th entire process of migration.
SEP SBE.Cloud Migration Information:
SEP SBE 12.1 and SEP SBE .Cloud feature comparison:
Frequently Asked Questions:
SEP SBE.Cloud product information:
SEP SBE.Cloud Migration Troubleshooting:
How to Install a Client:
Adding and Removing Services:
Removing SEP SBE .Cloud Using Removal Tools:
For any additional technical concerns please reference the support landing-page which has technical documentation and
support contact information: https://support.symantec.com/en_US/defaultProductLanding.64357.html .
Symantec.cloud operates 24x7x365 support for clients
that subscribe to our various security services. The primary language offered on a 24x7x365 basis by Symantec.cloud Global Client Support Center is English.
The main non-English languages are also supported.
Check this article: .cloud Technical and Language Support
Please don’t hesitate to let us know if you have any problems during the migration and we’d be happy to help.