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  • Authorize.net is a virtual terminal, so you can setup a desktop shortcut to the URL to login for that. This is much easier than having to deal with credit card charges over the network (like PC Charge by Verifone).

    Don't forget about PCI compliance.

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  • How good is authorize.net in terms of service and reliability? I'm not familiar with any of these credit card processors.

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  • infinexus wrote:

    How good is authorize.net in terms of service and reliability? I'm not familiar with any of these credit card processors.

    What do you mean? It's a website that allows you to capture and charge credit cards, moving funds to a bank account. There's not really much to service and reliability. It's there and it works. We've never had to reach out to support for anything.

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  • Well, I wanted to know if their support is any good?  Most of the time, the front looks good but when you call support, it's hell and back for them.  I'll do more research with Authorize.net and see what the reviews say.

    Thanks for the help!

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  • infinexus wrote:

    Well, I wanted to know if their support is any good?  Most of the time, the front looks good but when you call support, it's hell and back for them.  I'll do more research with Authorize.net and see what the reviews say.

    Thanks for the help!

    We have our account with Authorize.net through a reseller. So we dealt with them in the beginning instead of Authorize.net directly. Apparently the processing fees were cheaper this way, which is why they went that route. 

    Sorry, I don't have much to say about Authorize.net support but I know the product is easy enough to understand and never failed us.

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  • Which reseller did you use for authorize.net?  

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  • I would recommend working backwards if possible.  After the recent hell I went through with credit card processing, I would recommend you talk to your bank about solutions.  Someone else made a decision on credit card processing software, and we played hell getting it to talk to the bank.

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  • Thanks for the tip, I'll suggest that to the client about it.  The rates just might be as good coming from the bank themselves.

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  • We use PC Charge here. I can't talk about the program itself since i don't know how to use it, but i can tell you their support isn't terrible (you will talk to Habeeb in India but they do know what they are doing), and the program itself is pretty easy to configure.

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  • Our bank actually steered us to authorize.net, that's who they use/prefer for virtual terminal services.

    I'd seriously consider a tablet, not on wi-fi, if i had to do it again. Locked to run just e.g. Paypal Here, take the card manually or with the reader for in-person transactions.

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  • infinexus wrote:

    Which reseller did you use for authorize.net?  

    I think it was QuickCommerce or something like that. 

    There's a bunch of them though. Everybody plugs into Authorize.net some way or another :P

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  • Limey wrote:

    Our bank actually steered us to authorize.net, that's who they use/prefer for virtual terminal services.

    I'd seriously consider a tablet, not on wi-fi, if i had to do it again. Locked to run just e.g. Paypal Here, take the card manually or with the reader for in-person transactions.

    Limey,

    Would the tablets allow manual card number entry? most of these people who will use it, will be taking numbers via phone, so they don't have a manual card to swipe to charge the customer.

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  • Charles, I honestly don't know. Oops, yes I do!

    https://www.paypal.com/webapps/mpp/credit-card-reader-how-to

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  • Limey wrote:

    Charles, I honestly don't know. Oops, yes I do!

    https://www.paypal.com/webapps/mpp/credit-card-reader-how-to

    Thanks, I'll give them the options and see which one they want to do.  It's really up to them!!

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  • We recently selected a bank (and Authorize.net) over PayPal due to the lower fees charged. Knowing what I know now, I'd push for PayPal. Or I'd push to not take credit card orders over the phone, we try and direct everyone to the website but it doesn't always work out that way.

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  • I don't know if you've solved this yet, but I'm directly tied to this industry and the solutions that are available. Besides just support from the gateway, there are other factors that should be taken into consideration as well.  

    These would include options to:

    -Store card holder data

    -Recurring transactions

    -Business to business transactions

    -Do you want to accept ACH transactions through this as well

    -Are you going to have multiple users on this solution

    At this point I would not recommend PC Charge.  Verifone the company behind it is a great company, but the solution uses SSL for it's communication purposes which I have a strong feeling will be ruled non compliant with the next PCI rules update.  

    Reach out to me if you are still investigating this.

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