I was thinking, it would be good to have a thread, where everyone throws in a tip or trick on general IT support along with a hyperlink or typed explanation on how to do the tip they are suggesting.
Rules: No chitchat, comments etc, just cool protips to help other IT people.
"How to Terminate a Network Cable [put an end on the RJ45 cable]"
How to clone a hard drive with Clonezilla
How to recover data with Recuva.
Hirens boot disc
Is this website down?
Learning event viewer
How to Google
Also to accept early on that no matter what it's always your fault.Edited Apr 11, 2013 at 19:11 UTC
How to check if your connection to the internet is working.
I like to try to ping 188.8.131.52. It is an interent DNS server and if you get a response, you should be able to rule out internet connection as the cause of any issues. Also, pinging 127.0.0.1 (loopback) will ensure that your network card is functioning properly. I use these 2 often when getting communication calls for support.
*EDIT* I am getting a lost of Spice ups for this, I actually like IE10/11 now.
It had to be said.Edited Mar 4, 2014 at 22:42 UTC
Where to get The Sysinternals Troubleshooting Utilities:
Using essential command line tools for TCP/IP networking:
Know your Win command line and Powershell commands:
Edited Mar 28, 2014 at 13:30 UTC
An excellent repository of various commands backed up with excellent examples and explanations;
How to replace text in a string in powershell:
Oh, here's another one: Clearing a stubborn stale password in Lync (resulting in users being locked out)
1. Exit Lync (so the user is completely signed out and it is not running in the SysTray)
2. Unlock the users AD account
3. From the current user cert store delete the certificate: email@example.com --- Issued By Communication Server
4. Change the following registry key from 1 to 0: HKEY_CURRENT_USER\Software\Microsoft\Communicator\SavePassword
5. Delete all files and folders under the local cache folder found here: C:\Users\%Username%\AppData\Local\Microsoft\Communicator\firstname.lastname@example.org
6. Start Lync and have the user sign in
One of the best tools I could give to a user helping a lot of computer on a domain would be to learn how to use Microsoft's PSTools. They work with Windows 7 x64 as well and only need to be installed on the Tech computer, not the client.
When you extract the files, and if you want them to run in a command prompt without having to drill down to them, put the exe files into the folder:
For a x64 system they will need to be placed in two folders:
Learning to use these tools can save you countless hours and travel time when used properly. They can be found:
What is every file format in the world
How to dumb it down for the end user
Edited Jan 14, 2014 at 19:33 UTC