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  • Narrowly avoided having all of our connectivity moved over to Enron!

    Literally told my boss (COO) and CEO that there was no way I'd do it and they'd have to bring in someone else to put (our 5 domestic) sites in that quagmire.

    Nobody thanked me later when the bottom dropped out 😂

    Had all sorts of good and bad experiences with ATT, British Telecom, Broadcom, Cable & Wireless, MCI, US West, UUNet and Zayo.

    Worst of all: Verizon across the board!

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  • Windstream. Getting numbers ported to VOIP carrier. I moved the ball all the way up to the CEO to get it done. Got a call from him after weeks of shitty customer service. The next day our numbers were ported. Sometimes you have to go to the top.

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  • Windstream, by far. Worst customer service I've ever experienced. There were times when one of our locations would be without phone service for days. Not hours, days! And this was in a decent-sized city, not a rural area so I thought it was inexcusable. The could not care less to get us back up and running and kept putting the blame on something else. Also the most expensive phone service we've ever had.

    We migrated our phone service to a local VOIP carrier last year. I disconnected all our accounts with Windstream in October 2021. They kept trying to bill us well into April 2022. They had no reason other than "I'm sorry you shouldn't have gotten a bill. We'll fix it" but they never did. As of last month they still were trying to bill us and refused to fully disconnect our services.

    Worst telecomm company ever. Absolutely terrible and would not recommend them to anyone.

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  • Windstream. Absolutely no competition, by a land slide.

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  • Twice I've had Verizon internet go down for three days.  The first time was from a lighting storm, but it was right after Verizon went on strike.  There was a Verizon office across the street from mine with picketers outside every day while my internet was down.  Took three days for management to come and fix it which took 10 minutes.

    The second time my phone system was down.  Each time a tech would come , start troubleshooting....then when his shift was over, he would leave and another one would come...no communication between them....they basically started over from scratch.  So glad I don't use them for anything anymore.  

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  • Ctrl + F "Windstream", see it's been covered, leaving satisfied.

    And will be even more satisfied when our contract with them finally expires and we can put them firmly in the rearview mirror.

    Had a field office that was relocating to a new office park about one mile down the road.  Informed Windstream six months in advance of the move.  Had weekly update calls with the sales rep and project manager who assure us that everything is on track for moving the services.  One week before the move, Windstream tells us that the move orders were lost and there will be no data or phone service at the new location for months.  Scramble to get an alternate data circuit installed (Verizon Fios), which Verizon managed to complete in about a single week.

    Fast forward a few years, another field office relocates, this time to a different suite within the same building.  Same thing happens again.  Dropped Windstream outright at that site but still have to pay a certain amount due to a "minimum monthly spend" requirement written into the contract.

    Just two of the horror stories I have associated with that company.  It's a shame, because all the techs I've interacted with really seem like they're trying their level best to get things done within the confines of the organization that they work for, but it seems clear that the management of the company views it as a money extraction mechanism first, and a provider of voice and data services secondly, and then only grudgingly.

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  • This was just within the last 60 days:

    Frontier in Southern California as the LAC:

    We needed to migrate our 2 last remaining PRI over copper T-1 to PRI over Fiber. Our provider TPX put in their order with Frontier who is the LAC

    Frontier decides instead of bringing in a new fiber cable, they will replace their NID which is capable of multiple connections.

    Without warning or notice, Frontier shows up on a Monday morning wanting to replace the unit. I ask the tech, has anyone notified Lumen (Level3 - CenturyLink - todays company name here) about the interruption to the existing circuit they are using? The answer: Huh??? What existing line?

    So first, Frontier never notified the company using the existing line. After turning the tech away saying something is not right, 2 days later I get a notice from Lumen of "emergency equipment upgrade" for the following day. I called Lumen and told them this was NOT an emergency, it was a blatant failure on Frontier.

    So then on a Tuesday morning Frontier comes out and makes the NID change. Took 90 minutes, OK acceptable but sort of. 

    After that I started seeing some odd issues with our primary internet connection, which was that Lumen fiber circuit. Then on Thursday at 4:55 PM, that Lumen circuit goes dirty and bounces up and down for about 30 minutes. I am extremely suspicious. I contact Lumen support and open a ticket. Friday morning, they do all their testing and find nothing wrong. I tell them the full story about the NID change by Frontier and that something was not right. Lumen opens a ticket with Frontier.

    2:20 PM Friday, while waiting for a responce by Frontier, the circuit becomes dirty again and this time 30 minutes later goes down completely. 

    OK OK to make a long story short, Frontier tech did not show up until Tuesday morning. And the guy was a certified A H*** Would not listen to anything I had to say, he just plugged his laptop into the NID, talked to someone, and 5 minutes later said he is done problem is not here. I again tried to tell him about my suspicious and he refused to hear anything. Just left.

    Ended up pushing the problem up to Frontier executive levels and the circuit was FINALLY fixed Wednesday after.

    WHAT HAPPENED: they never properly configured that NID for 2 circuits and never saved what configuration there was, so the NID bricked itself

    Took multiple layers including executives at TPX to get Frontier to get it fixed.

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  • Comcast a couple of weeks ago, we were having some huge packet loss. The response when the resetting of the router didn't work was to send out a tech to see if the modem needed to be replaced. The operator looked at the schedule to see when they could send the tech out, she just gave me a date, no time window and when pressed the operator just responded with "I don't know". Tech ended up coming at 7pm, outside of our hours of operation, thankfully we had a secondary wan setup with at&t

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  • Consolidated Communications is pretty rough on tech side. Scheduled maintenance doesn't exist. They just do stuff whenever, after hours, during business hours. Complete cowboy network. They wrecked a router config somewhere in their network and took us down for an afternoon. Then things just happen and they can't explain it. Problems get stuck at low end technician and local switch engineer when admin higher up are already working on a wider ticket and upgrading hardware.

    We moved to another carrier but they couldn't get last mile so they went over Consolidated's fiber to get the last 30 miles. We were limping with horrible latency for months. I rebooted every switch across networks, swapped sfp's swapped cables, swapped switches. I couldn't get over 60 mbit on a single stream but I could throw 10 streams and hit 300 meg out of the 300 meg line. While diagnosing things they decided to reboot their internal switch and POOF our line no longer existed. They had an unsaved config change somehow that went back 3, almost 4 years from when the new line was installed. "The multi-bridge went missing" They rebuilt it. Somewhere along the way they broke it so bad I couldn't get traffic from COLO to the site but I could talk to the site from another site, so I routed those subnets through that other site. They found a QOS profile which they had applied a residential QOS to our private line and corrected the change that did not fix anything. After doing an RFC test performed by our carrier and Consolidated's inability to loopback and test their own stuff they finally escalated up enough their higher up engineer admins said "Oh yea.. there's latency caused by congestion at our core router out to our edge routers. We are adding some 10 gig links to the core from their edge, scheduled 2 or 3 weeks." So we sat waiting. Finally they upgraded and no more latency.

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  • Currently moving off Verizon to T-mobile. Just did a demo for the T-mobile admin center. Everything looks as good or better: reporting, function, workflows etc. 

    Been asking VZ for a business class account review to check our lines plans, save us some money, improve connection for years Been getting word salad promises from the Account reps. Only when the threat of leaving, and contacting the bosses boss via LinkedIn, do they come through with a willingness to do something. Took one meeting with him to save us 10k a month... -_-

    Pepper graySpice (1) flagReport
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  • 1) ALL TIME WORST:

    COMCAST HIGH SPEED INTERNET FOR BUSINESS (COAX)

    We literally watched their trucks drive up, begin working on the lines and moments after they got the bucket in place have our internet drop entirely - just unplugging it in the middle of the day like nobody was using it.  This happened at least a half dozen times in eyeshot of our office.

    They went down the street and just disconnected it again and again putting in some new equipment during business hours and pulling the plug like it was a dead line.

    2) FONALITY/NETFORTRIS - SIP servers go down way too often, web admin console changes don't make it to the hosted server so what you see is not what you get, and they've added our extensions to another client and vice versa.  Finally, most terrible unintelligible billing I've seen, and that's saying something in comparison to other telecoms.

    3) NAME FORGOTTEN (mental protection, I suppose) - This was a company that just resold other people's data lines. We had frequent outages and after confirming it wasn't our own equipment, we'd call their support desk and the techs would tell us, "Yeah, we're getting a lot of complaints right now. We have a support call in to <the real company>. Call us back later if it's still a problem to see if we have more information."

    I could just as well have aske our front desk receptionist why the internet is down, and I'd have gotten at least as good an answer and it wouldn't have been fixed any slower.



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  • As (bad) luck would have it I currently have a client trying to port POTS from AT&T to Charter Spectrum and it went so bad he's lost 6 of the numbers (AT&T canceled them) and the other 4 Spectrum can't port because they can't get all 10 (a new ticket would have to be opened).  Meanwhile they are missing important faxes.  

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  • I was on Verizon Wireless. First everything worked fine, but when I faced some issue I could receive no help. So I switched to simple mobile. Currently using it for already several months, I already addressed the simple mobile customer service at https://simple-mobile.pissedconsumer.com/customer-service.htmlOpens a new window , and every time I receive a proper answer or help. No reason for me to stay with T Mobile.

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  • Megapath & Frontier deserve a special place in the darkest abyss of the afterlife. Megapath was the broker and used Frontier as the last mile for one of our sites near Palm Springs, so you know how that goes making two kids play nice with each other. Mega had charged us for almost 4 months worth of service without even installing the circuits, which was all caused on delays on their ends. Once he had service, the next month they threatened us with red letter shutoff notice. We fought them, they cut out service for nonpayment and they flipped it back up once we said our lawyers are going sue for breaching our contract, but still shady to say the least. Our account rep had no competence. Another time I once spent 5 hours on hold just to get a rep for business support only to get the runaround of finger pointing blame for why our circuit went down. It took almost a week to get them back up and I learned my lesson on having secondary internet lines anywhere I go to now. 

    Oh and Windstream can take a long walk off of a short pier too. It was almost a monthly call to get our T1s back up in Fletcher and every time they gave us the runaround of no outages in the area so it must be our equipment shenanigans. It was in fact, never our equipment. 

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  • IMHO Windstream gets the blue ribbon, yet the old RBOCs (even if they change their names) try very hard to fumble.  

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