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  • Did you run a gpupdate /force on the user's laptop while connected to the VPN? Sounds like the laptop has not gotten the update from the AD server.

    Pepper graySpice (22) flagReport
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  • I had that with a user recently. It seems to sort itself out after a couple of days.

    Pepper graySpice (4) flagReport
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  • jgrossenbaugh wrote:

    Did you run a gpupdate /force on the user's laptop while connected to the VPN? Sounds like the laptop has not gotten the update from the AD server.

    Beat me to it.  Exactly what I was going to suggest.
    Pepper graySpice (9) flagReport
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  • It took weeks for my exchange admin account to correct the typo, that my predecessor has put into the display name :)

    A profile reset probably fixes it instantly.

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  • My team has missed this many times but make sure Display Name is correct in the General Tab for the user profile in AD. Though I don't remember missing it, I am sure I have as well. If it is correct, make sure replication is working if you have multiple AD/DC's. If everything with the DC works fine, I would have them log into another device temporarily (one they have never logged into) to see if it correctly displays everything when pulling it fresh from the DC. If it does, either time will fix it or reapplying the profile.

    Pepper graySpice (6) flagReport
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  • jgrossenbaugh wrote:

    Did you run a gpupdate /force on the user's laptop while connected to the VPN? Sounds like the laptop has not gotten the update from the AD server.

    What GPO would control display name?

    Sounds more like cached display name, ad account name etc in the profile somewhere.

    Pepper graySpice (2) flagReport
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  • is it the "Display Name" which is showing?

    If you look up their ID in AD, you can change their name etc, but if the "Display Name" is also wrong, single click on it to edit the name in the AD window ... once you edit, it should save and then once rebooted etc, should reflect the new changes. There is basically name, first name, last name and display name in AD, we had the same issue with name changes and it's more often that last one skipped over or missed.

    Pepper graySpice (3) flagReport
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  • Why don't you try re-creating her user profile on the laptop?

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  • How did you change the name in AD? Because I've been told not to right mouse click, properties, and adjust there - but to right mouse click the user account in the OU directory and click "Rename" instead. That way, it brings up the fields that the rename affects, rename there, and it should change it after a relog of the user if you're on the domain network.

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  • Yes I ran gpupdate /force didn’t help.

    I changed the name by right-clicking the user in the OU and clicking rename.

    Made sure all objects in object editor were displaying the updated information, as well as made sure the new info was updated in O365, which it was.

    I have to wait until tomorrow to verify, but I think the user said it fixed itself.

    But the weird thing is that when she logged into her account, which wasn’t a new profile, like I said I just renamed her profile to match new name, it was showing the correct name, just when she locked her laptop.

    Very strange in my opinion.

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