Check the default sensitivity settings in Outlook for the account that is used by Sage, it should nit affect how it is sent /received.
Hi, i'm hoping someone can give me some advice here.
We're using Sage 50 Accounts and we generate invoices/statements from Sage, which generates an email into Outlook 365. That email is auto flagged as private and we have big problems with customers not receiving them. I have checked and our messages are being delivered to the recipients server, but at the last point some customers IT systems are blocking the email marked as private and many customers do not receiving it.
If we re-send the previously sent email, then this usually gets to the recipient without issue.
I've scoured the internet for answers on sage and outlook forums. There are lots of people having the same issues. I've also spoken at length with Sage, who of course point the finger at Outlook.
I know that you can set the default email sensitivity to private, normal, confidential and the default setting is set to normal. But we cannot untick the private option on the generated email from sage once it is in outlook.
Logic would deem that when the sage software is outputting the email into sage and creating it, then it is applying this private option perhaps within the code. However, Sage are adamant that there is no code for this. Their general response is that, because this is likely an outlook issue, we can't help, which is pretty typical.
I'd really like to know if anyone has had this kind of issue before and what solutions might be available.