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  • Spiceworks Cloud Help Desk​ (CHD) with Spiceworks Inventory Online​ and Spiceworks Vendor Contracts meets all your requirements. In addition, you get Spiceworks Connectivity Dashboard. It is still evolving and under active development. Basic reporting is included in CHD and offers Microsoft Power BI​ integration if you want more reporting. Spiceworks Vendor Contracts is the Cloud component for software renewal management. It does not do the actual renewal. It alerts you when time for renewal is coming. You may configure it how much time before expiry resp. renewal you want to receive alerts in order to allow you preparations or negotiations for renewal or replacement. And if you want separate instances per department, you'll select an owner per instance resp. department. Staff for those help desks will not overlap neither. You'll have staff, each working for its assigned department. You may vote up feature requests to influence future development or add you own feature requests. And the price is affordable and competitive IMHO as it is free. Spiceworks abandoned its paid option and has no intention to return.

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  • There are a lot of options for help desk ticketing software out there. Some of them are more complex than others, and some come with features that are more commonly useful for larger organizations. There are a few that I would recommend taking a look at, depending on your needs: 

    1. Freshservice: This is a cloud-based help desk software that comes with asset management, software renewal management, and reporting features. It also has a free tier for small organizations. 

    2. Zendesk: This is another cloud-based help desk software that has a free tier for small organizations. It comes with decent reporting and asset management features. -

    3. Spiceworks: This is a free, on-premises help desk software that comes with asset management, software renewal management, and reporting features.

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