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  • No difference. The difference is that there is no enabled user account associated with a shared mailbox and you cannot login to a shared mailbox directly via username/password. Its all permissions based access. Shared mailboxes don't require an EXO license either. 

    A shared mailbox is perfect when you need multiple people to access a single mailbox, this way you aren't sharing a password among multiple users.

    https://docs.microsoft.com/en-us/exchange/collaboration/shared-mailboxes/shared-mailboxes?view=exchs...

    Spice (1) flagReport
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  • Thank you.  

    That is what I was finding out and wanted to make sure I wasn't missing anything.  The great thing is I can convert the User box to a Shared box and control access and assignment better.  The main thing the user was hoping for was a faster response time but the email still hits the Exchange server at the same speed.

    Thank you for the quick response.

    Spice (1) flagReport
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  • 100 users accessing a shared mailbox? Chaos!

    Do they all access concurrently or is access spread over time? Curious.

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  • Spreading over time would be the easy way.  They are all concurrent which is why the shared mailbox might be less painful and reflect some performance help.

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  • This is not my area of expertise. But would it be better to have one of those services which turns the email into a case and then assign that case to a case owner? Might avoid any chaos from having 100 users in one account. Maybe this will help things be 'more human' as well?

    What do you think?

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  • I think changing to a shared mailbox may make it easier for the end-user.  The original question was is there a difference between the accounts, since there really isn't it will be based on when I want to convert for the end user experience.

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