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  • When you go into the PERC configuration utility, what do you see?  Do the physical drives show up in the PD viewer?

    Are there any virtual drive configuration(s) present?

    Can you post a photo of what you see in the PERC configuration menus?

    Pepper graySpice (2) flagReport
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  • I will get that 1st thing tomorrow morning.

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  • The error message is very clear as "there are missing or offline drives" which likely means some drives died. 

    Either SMART predictive errors were not turned on or someone ignored the errors and/or blinking amber lights until some of the disks died ?? ? Unless somebody opened the chassis covers and played around within the server components ??

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  • Yeah I'm not 100% sure what happened. I was asked to look at this server and unfortunately this is what I found. It's a local server they have that serves as a file server and dns to my knowledge. I'm hoping they didn't lode their data. Their not aware of any back ups. This is what I found in the PERC.



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  • To me, there is more info needed for troubleshooting.  How many physical disks should you have or are you expecting to have.  If more than 2 then it does not look good but I have had some incidents where reseating the drive one at a time (giving ample time between) will bring a drive back to life.

    If the disk is present but not booting or behaving normally, you may go through command prompts for chkdsk /r /q (etc) and sfc file checker to possibly revive the corrupt or bad sectors.

    If nothing else it can be a good lesson to the owner to maintain their backups.

    Pepper graySpice (1) flagReport
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  • Two drives died or it thinks two drives have died.  

    Start by reseating the drives with the power off.  Just pull out and plug right back in - make sure the drives stay in the same slots.

    If the drives still don't show up, you likely have 2 failed drives which in a Raid-5 array is fatal.

    Rebuild and restore from backup is your only option besides sending the drives off to a recovery company which may or may not be successful.

    Pepper graySpice (3) flagReport
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  • Yeah there are 4 physical drives.  If only two are out then the other are up is it still possible for the server to come back up? Also most likely do they gotta send off the bad drives for recovery?  Cause clearing the cache will delete their drives right?

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  • toyvalenz wrote:

    Yeah there are 4 physical drives.  If only two are out then the other are up is it still possible for the server to come back up? Also most likely do they gotta send off the bad drives for recovery?  Cause clearing the cache will delete their drives right?

    In Raid-5, losing 2 disks kills the array.  At least one drive needs to come back online before  you can access the data.

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  • If you are out of options you could try unseating the offline disks, the reseating them (take them out, put them back in) to see if they come back up.

    Before you do anything find out if they have backups!

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  • To their knowledge there's no backups. Their very unaware of what they have. So I've been piecing everything together figuring it all out. I just brought the server home so now I got more time to work on it. I'll try reseating the drives first and see what happens.

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  • toyvalenz wrote:

    I'll try reseating the drives first and see what happens.

    Since it's RAID5, make sure you do not change the bays, i.e., swap the disks between each other. If you intend to do that in order to troubleshoot and identify the drive itself or the slot has failed, make sure to mark them before.

    Pepper graySpice (3) flagReport
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  • Let me ask this if I remove the two failed drives could I try to power up the server or would hurt it more? Or do I need to change a setting before I do that?

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