Home
Join
check
  • If your license purchases go through a reseller, that's where I'd start.

    Was this post helpful? thumb_up thumb_down
  • View Best Answer in replies below

    9 Replies

    • Just to be clear - you're an MPSA customer and are referring to the business center - https://businessaccount.microsoft.com/ ?  Or are you referring to the M365 admin portal for licenses purchased through a CSP reseller?

      Spice (1) flagReport
      Was this post helpful? thumb_up thumb_down
    • We're an MPSA customer (local government) and referring to the site you mentioned.

      Thanks!

      Was this post helpful? thumb_up thumb_down
    • Don't have an answer for you.  Just wanted to make sure I understood which portal you were talking about.  I don't have any MPSA customers so I don't even know what that portal looks like.

      Was this post helpful? thumb_up thumb_down
    • OK.  Thanks for trying to help!

      Was this post helpful? thumb_up thumb_down
    • If your license purchases go through a reseller, that's where I'd start.

      Was this post helpful? thumb_up thumb_down
    • I have.  They were purchased through CDWG.  They did give me a help form link at Microsoft, which I have submitted.  I'm waiting to hear back.  I'm afraid the telephone option would just end in the same place the other number fails.

      It's more difficult than it should be to be a Microsoft customer.  Take my money and let me get on with my job, instead of having to work so hard at making Microsoft's products work.  I'm a network administrator.  I don't want to spend all of my time keeping up with their licensing changes.

      Thanks again!
      Spice (1) flagReport
      Was this post helpful? thumb_up thumb_down
    • Or having VAMT broken by an ADK update and having to apply a hack to the database because they changed a field to allow nulls in VAMT when the table said no nulls allowed. Bunch of machines to deploy (MAK) and no easy way to activate. 

      Was this post helpful? thumb_up thumb_down
    • So, CDWG sent a link to a form for help from Microsoft.  I filled it out and a while later I got a reply via email stating they had placed the keys in our Business Center portal.  I checked, and there they were.  I tried them and they worked.  I'm not happy with and apparently broken phone support system.  But, I do have to give them credit for rapidly fixing it when I submitted the ticket.  I did not see the link to support anywhere on their site, so without CDWG providing it, we would not have found it.

      Thanks to those who tried to help!



      Was this post helpful? thumb_up thumb_down
    • kevinhughes2  Yes, there was nothing wrong with the old installation method that did not use the XML files.  It worked well for me for a long time.  Copy and past the key. Done.

      Was this post helpful? thumb_up thumb_down

    Read these next...

    • Cloud storage to share video files 5TB and larger

      Cloud storage to share video files 5TB and larger

      Data Storage, Backup & Recovery

      I assisting a company that is looking for cloud storage for large video files so they can upload the videos at one site and download them at another.The current solution is manually shipping usb hard drives with the video files which are around 5TB or lar...

    • Spark! Pro Series - 28th September 2022

      Spark! Pro Series - 28th September 2022

      Water Cooler

      Today in History: 1980 Carl Sagan's 13 part "Cosmos" premieres on PBSAstronomer Carl Sagan's landmark 13-part science series takes you on an awe-inspiring cosmic journey to the edge of the Universe and back aboard the spaceship of the imagination.The seri...

    • Win 10 Lock screen showing wrong name, after name change

      Win 10 Lock screen showing wrong name, after name change

      Windows

      I have a strange thing happening with a remote laptop after I changed her name.So, everything is changed in AD and setup correctly.  So, I like to simplify things for my users so when i change names I do the following: change names in AD username email ...

    • Best Practice Enterprise Wiping Devices Before New User

      Best Practice Enterprise Wiping Devices Before New User

      Windows

      Hello all.As I am sitting here wiping laptops for one of my sites, in preparation for any new users that start.I got to thinking, what is the best practice for re-deploying previously used laptops in an enterprise environment? I was curious how ya'll hand...

    • Tech & End User Expectations

      Tech & End User Expectations

      Best Practices & General IT

      Hey all!We are an IT team of 10 in a school district, and there have been some recent (and not so recent) issues with techs being snarky, end users being snarky, etc.We are trying to turn a new leaf, and want to come up with a set of expectations for the ...