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  • Sounds like environment is a bigger problem for you than the headset. Noise cancelling and microphone sensitivity can be tricky to get to function well if there is too much background noise. Open call centers where the person on the other end can hear all the other people in the room talking in the background for instance. If that's the environment, I don't know how much luck you are going to have. The microphone would have to be set to such a low volume the person using it may have to all but shout.

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  • These are over your budget but we've bought both Bose Quiet Comfort and Sony WH1000XM3 for our assistants.  They seem to like the Sony's better; we've found that trying to buy direct from manufacturer replacement ear pads is only 50% successful from either company.  Some have been in use for over 10 years.

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