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  • For me it really depends on the device.

    A laptop, I would do the normal troubleshooting steps of,

    1. Do you have power at your house?

    2. Is the laptop plugged into the power brick? the brick into the wall? do you see the charge light near where the plug goes on the laptop?

    3. (if both above are yes) Unplug the charger, Hold down the power button for 10 seconds. Plug it back in and try again.

    4. Other steps as needed for the model the user has (Some laptops you can still remove the battery for, others you can't etc)

    And go from there. Some devices are similar, others not. But you get the idea. 


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  • I've only had this happen to me once as we're not really a WFH entity. After exhausting all options, I had the user bring the machine to my office after I prepped another one for them. After the swap, I found a healthy amount of liquid damage on the machine. Coworker never 'fessed up, though.

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  • Facetime through cellphone to check what nraynes stated above. It is nice to hear and see that the power is plugged in. 

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  • Ask if the power strip is plugged into itself again after the user moved their workstation to a different desk for the 3rd time this month.

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  • Check power supply

    Check that device is actually switched on!

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