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Windows 10 - Word opens Server hyperlinks in IE

Posted by TheBrokenGod
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Microsoft Office 365

So I had a user that when trying to open a link in a word document like "\\servername\folder\picture.jpg" instead of opening explorer or the default photo viewer it would open a blank IE page.

If I put the server link into file explorer or even into the IE address bar they both work as intended bringing up the picture.

after some testing, we put the user into a new machine unable to find a solution thinking it was a one-off.

A couple of weeks later another user same issue. So I'm asking to see if anyone has any suggestions or ideas.

Things I've tried.

-Reinstalling Office

-Trying under a new user account

-Reinstalling Windows 10 on top of itself preserving data

-Disabling IE in WIndows features just causes the link to throw an error that there is no program to run

-Looked at default app associations and nothing is pointing to IE

I have the original machine and can check on anything needed.


Spice (6) Reply (5)
TheBrokenGod

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  • Try this:

    (1) Run regedit.exe
    (2) Navigate to HKEY_CLASSES_ROOT -> jpegfile -> CLSID
    (3) Backup the existing setting before making any changes in case you wish to revert.
    (4) Right-click on “Default” (the Value Name) and select “Modify”
    (5) Change “Value data” from {25336920-03F9-11cf-8FD0-00AA00686F13} to {FFE2A43C-56B9-4bf5-9A79-CC6D4285608A}

    Spice (1) flagReport
    1 found this helpful thumb_up thumb_down
    • View Best Answer in replies below

    5 Replies

    • 1. Check for malware like "speed up PC", "tune up PC", "search too, bars" etc installed in the PC

      2. right click any jpg file and choose "open with" then go below and click on "choose application" then choose the application. This will set to open jpg with the application you choose.

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    • The computer doesn't have anything malicious or out of place installed on it. It's a pretty bare bones machine

      As for the jpg association it's already set to open in the default picture viewer. Opening the link via explorer works as intended it's only when opening the link from inside word that it breaks

      Was this post helpful? thumb_up thumb_down

    • Try this:

      (1) Run regedit.exe
      (2) Navigate to HKEY_CLASSES_ROOT -> jpegfile -> CLSID
      (3) Backup the existing setting before making any changes in case you wish to revert.
      (4) Right-click on “Default” (the Value Name) and select “Modify”
      (5) Change “Value data” from {25336920-03F9-11cf-8FD0-00AA00686F13} to {FFE2A43C-56B9-4bf5-9A79-CC6D4285608A}

      Spice (1) flagReport
      1 found this helpful thumb_up thumb_down

    • AaronJBerger

      This worked!

      I looked into your answer and saw the original key is a htmlfile association and the FFE key is windows photo viewer. I assume we are just overriding jpeg files to go directly to photo viewer or whatever is the default for it instead of bouncing through IE?

      My one question is do you know what causes this bug? Since on most PCs the 253 key works as intended. Either way, thank you for the assist.

      Was this post helpful? thumb_up thumb_down

    • No exactly sure of why this is a bug, but have seen users complaining about it for a while.

      Was this post helpful? thumb_up thumb_down

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