I have two Avaya 9620L i bought NOS for our school to use as spares. I went to use one the other day and it will not finish loading the user programming. The phone comes up and works, but none of the button programming appears on the phone, neither does any of the user information, caller ID, etc. The display just says 'Phone' and shows three default lines you can select for outgoing calls.
I have 27238# cleared the phone multiple times from when it is booting (* then CRAFT#), to when it is operational (mute then CRAFT#) and selecting and confirming 'Clear'.
Any suggestions on getting this phone to finish its programming would be appreciated.