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  • My advice to myself would probably be something along the lines of "Be confident. You know this stuff, reach MUCH higher than you are right now. You're ready for it, you just need to show it."

    knew almost everything I needed already, but just didn't have certs or education to prove it. I had a lab, though, and wasn't afraid to use it. I assumed everyone else knew something that I didn't. If I'd been more bold and confident, I'd have climbed the ladder much quicker than I already did, and probably wouldn't have turned down the opportunity to run our helpdesk when it was offered 2 years ago... Granted, I think most of my coworkers would have hated working under me (I'd be WAY more strict and push folks so much harder than the current helpdesk team leader does) but I think the team overall would be better for it. That's not to say you shouldn't listen to others, take their feedback, and learn from them... but also don't be afraid to be confident in the knowledge you already have. 

    As it stands now, though, I'm happy with where I am, but if I'd just been a bit more confident in myself, I'd probably be 3-5 years ahead on my plans and/or have moved on to something bigger by now. 

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  • Don't try to cover up your mistakes, you will make them, others you work with will know you did too.  Own it, learn from it.

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  • Be a sponge. Always ask questions, especially when you don't know something.

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  • Jrx1216 wrote:

    My advice to myself would probably be something along the lines of "Be confident. You know this stuff, reach MUCH higher than you are right now. You're ready for it, you just need to show it."

    knew almost everything I needed already, but just didn't have certs or education to prove it. I had a lab, though, and wasn't afraid to use it. I assumed everyone else knew something that I didn't. If I'd been more bold and confident, I'd have climbed the ladder much quicker than I already did, and probably wouldn't have turned down the opportunity to run our helpdesk when it was offered 2 years ago... Granted, I think most of my coworkers would have hated working under me (I'd be WAY more strict and push folks so much harder than the current helpdesk team leader does) but I think the team overall would be better for it. That's not to say you shouldn't listen to others, take their feedback, and learn from them... but also don't be afraid to be confident in the knowledge you already have. 

    As it stands now, though, I'm happy with where I am, but if I'd just been a bit more confident in myself, I'd probably be 3-5 years ahead on my plans and/or have moved on to something bigger by now. 

    What sort of role do you have now? 

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  • Do not work stupid long hours to try and impress management.  Value your time.

    There will always be more work.  It doesn't matter if you leave at 5pm, 6, 10, 11, 3am.  Come the start of the next business day, there will always be more work.  Don't give your time away for free.

    Killing yourself with extra hours just gives the company justification not to hire additional staff.

    If you work with other staff, always give credit where it's due.  They will appreciate it.  People you praise them to will appreciate you for doing it.

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  • Don’t stay working in education, too political and financial savings pressure is a constant.

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  • Take everything the end user says with a pinch of salt...often I find I ask a user to restart their machine for a permission change (its easier than log out and back in as people think locking your computer is logging out) and they complain I haven't amended their permissions, when I connect to their machine on remote session I open up task manager and find the uptime at something like 30+ days.

    But don't directly call them out on it or say they've lied to you, say something along the lines of "I think it might need another restart to kick in the changes" because users don't like it when you call them out on stuff like that, they often see it's worked and learn that it isn't just us guys having fun saying have you tried turning it off and back on.

    If you know something be confident, as others said, you may not have the certs yet but if you have practical experience don't be afraid to use it but at the same time, if you aren't sure then don't be afraid to ask someone who knows, they'll thanks you for asking rather than trying and making things worse, we all started somewhere so they'll understand.

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  • CarilKgawa wrote:

    Jrx1216 wrote:

    My advice to myself would probably be something along the lines of "Be confident. You know this stuff, reach MUCH higher than you are right now. You're ready for it, you just need to show it."

    knew almost everything I needed already, but just didn't have certs or education to prove it. I had a lab, though, and wasn't afraid to use it. I assumed everyone else knew something that I didn't. If I'd been more bold and confident, I'd have climbed the ladder much quicker than I already did, and probably wouldn't have turned down the opportunity to run our helpdesk when it was offered 2 years ago... Granted, I think most of my coworkers would have hated working under me (I'd be WAY more strict and push folks so much harder than the current helpdesk team leader does) but I think the team overall would be better for it. That's not to say you shouldn't listen to others, take their feedback, and learn from them... but also don't be afraid to be confident in the knowledge you already have. 

    As it stands now, though, I'm happy with where I am, but if I'd just been a bit more confident in myself, I'd probably be 3-5 years ahead on my plans and/or have moved on to something bigger by now. 

    What sort of role do you have now? 

    My official title is some made-up BS, but I think it's something like "Service Desk Escalation Administrator" but my actual day-to-day is mostly training and having 1-on-1's with the lower level helpdesk techs (trying to find solutions to their problems, and helping them with any tickets they can't figure out) and helping our Sr. Systems Architect manage AD, Exchange, and helping our operations team manage our in-house apps. Also anything that involves a commandline, because (including myself) there's only about 4 people in my whole department who aren't afraid of a CLI for some reason, haha! My director likes to call me the Liaison between the service desk and the infrastructure team.

    Honestly, though, most of my job boils down to telling people "You already know the answer to that, you just don't like it because it's hard" and helping walk them through the hard bits of whatever they're doing, haha! Sometimes you need to stop looking at the road ahead, and just take things one step at ta time. 

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