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Xerox Network Address Book Out of Date - How Do I Force it to Update?

Posted by dj-jolley
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Xerox Hardware Printers, Copiers, Scanners & Faxes

We've got a Xerox AltaLink c8170 using an LDAP Network address book for emailling scans. The problem is, the address book appears to be very out of date. It's pulling users who have long been deactivated in our Active Directory, and it doesn't have any of our newer users at all. 

I cannot for the life of me figure out how to get this infernal machine to update its Network Address book (not the internal one). A thousand internet points and my eternal respect to anyone who can point me in the right direction on this one - How do I force a Xerox to update its Network Address Book??

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  • Finally figured this one out with a two part answer. Putting this here to help future troubleshooters:

    To get rid of the old disabled users that were showing up I just needed to refine the LDAP Search Directory Root to point to our current users OU instead of the one above it that included all of our inactive users as well. 

    To get the machine to show the newer addresses that were missing, I noticed in the User Mappings options the Email Address field was not properly mapped to the users' email address and instead was coming up null. Pointing that field to UserPrincipalName brought in email addresses and voila! Search on the machine is now working. 

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    • Any chance that you are accessing the internal address book by mistake and it was populated from the LDAP. A quick search states that both address books are present and that you must select which one you are searching. Or perhaps the internal address book has been made the default.

      Spice (1) flagReport
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    • We're definitely dealing with the Network Address book. The internal one is entirely blank. I can access it, but there's no entries. The network book is populated, but appears to be very out of date. :(

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    • I would check the settings to make sure it can access the LDAP. Not sure about Xerox but HPs cache an LDAP book but only use that when connection to the LDAP server fails. Maybe someone used credentials for authentication that are no longer valid.

      Spice (2) flagReport
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    • Just off the top of my head - is the LDAP port correct: 389, 636, SSL or not?

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    • LDAP port is set to 389. Not SSL, I don't think? 

      When I log into the printer's webpage and go to User Mappings on the LDAP server settings, I can search for and find all of the latest entries - but none of those show up on the machine itself when the search is done from it.  

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    • Finally figured this one out with a two part answer. Putting this here to help future troubleshooters:

      To get rid of the old disabled users that were showing up I just needed to refine the LDAP Search Directory Root to point to our current users OU instead of the one above it that included all of our inactive users as well. 

      To get the machine to show the newer addresses that were missing, I noticed in the User Mappings options the Email Address field was not properly mapped to the users' email address and instead was coming up null. Pointing that field to UserPrincipalName brought in email addresses and voila! Search on the machine is now working. 

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