Home
Join
check
  • Finally figured this one out with a two part answer. Putting this here to help future troubleshooters:

    To get rid of the old disabled users that were showing up I just needed to refine the LDAP Search Directory Root to point to our current users OU instead of the one above it that included all of our inactive users as well. 

    To get the machine to show the newer addresses that were missing, I noticed in the User Mappings options the Email Address field was not properly mapped to the users' email address and instead was coming up null. Pointing that field to UserPrincipalName brought in email addresses and voila! Search on the machine is now working. 

    Was this post helpful? thumb_up thumb_down
  • View Best Answer in replies below

    6 Replies

    • Any chance that you are accessing the internal address book by mistake and it was populated from the LDAP. A quick search states that both address books are present and that you must select which one you are searching. Or perhaps the internal address book has been made the default.

      Spice (1) flagReport
      Was this post helpful? thumb_up thumb_down
    • We're definitely dealing with the Network Address book. The internal one is entirely blank. I can access it, but there's no entries. The network book is populated, but appears to be very out of date. :(

      Was this post helpful? thumb_up thumb_down
    • I would check the settings to make sure it can access the LDAP. Not sure about Xerox but HPs cache an LDAP book but only use that when connection to the LDAP server fails. Maybe someone used credentials for authentication that are no longer valid.

      Spice (2) flagReport
      1 found this helpful thumb_up thumb_down
    • Just off the top of my head - is the LDAP port correct: 389, 636, SSL or not?

      Spice (1) flagReport
      Was this post helpful? thumb_up thumb_down
    • LDAP port is set to 389. Not SSL, I don't think? 

      When I log into the printer's webpage and go to User Mappings on the LDAP server settings, I can search for and find all of the latest entries - but none of those show up on the machine itself when the search is done from it.  

      Was this post helpful? thumb_up thumb_down
    • Finally figured this one out with a two part answer. Putting this here to help future troubleshooters:

      To get rid of the old disabled users that were showing up I just needed to refine the LDAP Search Directory Root to point to our current users OU instead of the one above it that included all of our inactive users as well. 

      To get the machine to show the newer addresses that were missing, I noticed in the User Mappings options the Email Address field was not properly mapped to the users' email address and instead was coming up null. Pointing that field to UserPrincipalName brought in email addresses and voila! Search on the machine is now working. 

      Was this post helpful? thumb_up thumb_down

    Read these next...

    • Snap! WebView2-Cookie-Stealer, lost USB drive, tech jobs, Atari turns 50, & more

      Snap! WebView2-Cookie-Stealer, lost USB drive, tech jobs, Atari turns 50, & more

      Spiceworks Originals

      Your daily dose of tech news, in brief. Way back on this day in 1995, Spyglass went public. Not sure who they were? Spyglass was founded by students at the Illinois Supercomputing Center, which also inspired Netscape Communications Corp, and they (...

    • Do you ever interact with your co-workers/team in person?

      Do you ever interact with your co-workers/team in person?

      Spiceworks

      June 30th is work from home day and in this new age of working from home, many people only interact with their coworkers in virtual ways, particularly if they assumed their role mid-pandemic.  In fact, bizarre as it may seem, some people have never met th...

    • Burning the employment bridge

      Burning the employment bridge

      IT & Tech Careers

      Today is my last day at my current job. The company interviewed several candidates and picked the best one they could find. I had no input in this process. Not a big deal. The new guy started yesterday, and we walked through the 4 properties I manage, and...

    • Help troubleshooting Edge RAM usage

      Help troubleshooting Edge RAM usage

      Windows

      Hi, I have a Windows Server 2016 Datacenter Version 1607 build 14393.5192 server as a Hyper-V guest OS running remote desktop services that a few users access from home to access local services while off site.I am currently having an issue where Edge is u...

    • Spark! Pro Series - 27th June 2022

      Spark! Pro Series - 27th June 2022

      Spiceworks Originals

      Welcome to another new week. Here is another bundle of fun stuff to get your week off to a good start. Remember to click that Spice button!   Today in History: 27th June 2017 – NotPetya Malware knocks out syst...