The vendor questions got me. I have a great relationship with one of my vendors. He doesn't try to sell me managed services or tell me how they can take over our help desk or junk like that. He understands that I occasionally need help or expertise, but not a full blown "we'll do it all". He also gets that I don't have time to hold their tech's hand. That is, if I hire them to install some access points but have to be with them during the installation, I might as well do it myself.
Other vendors I use are very transactional. We spend almost as much time hammering out the details of teh scope of work as they do performing the work. If I had that much time, I'd acquire the expertise myself and save the money. My print services vendor is great for this. Just last week, the main copier in one of my buildings quit working. I called them in to take a look. The problem? The printer and postage machine were plugged in to a 5 port unmanaged switch and someone had created a network loop by plugging another network cable into it. This caused the core managed switch to disabled that port because RSTP is enabled. The solution? Unplug the looped cable. But that was outside the scope of support from my printer vendor o I had to drive across town to unplug it myself. FUUUU!!
Too many vendors cold call me and really push to get a meeting on my calendar. Ain't nobody got time for that! You may have the best product since sliced bread, but if I'm not working on that project right now, I don't care. I may even be interested in your product, but its not my current agenda. Aggressively trying to insert yourself into my timeline will not impress me. When the time comes for me to plan a project involving your product I will contact you. Until then, please don't waste my time. Inform me about your product and let me go on with my day.