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  • Check the event viewer and the application installation directory for errors which might point you in the right direction.

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  • Thank you, will do.

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  • HI Again

    My  event viewer tells me the following. Can someone help please:

    Log Name:     Application

    Source:       Application Error

    Date:         28/04/2022 14:00:59

    Event ID:     1000

    Task Category: (100)

    Level:         Error

    Keywords:     Classic

    User:         N/A

    Computer:     JOHN2021.JMH.LOCAL

    Description:

    Faulting application name: approach.exe, version: 9.8.902.406, time stamp: 0x4988cb6b

    Faulting module name: LTSQRY01.dll, version: 9.8.902.406, time stamp: 0x4988cae5

    Exception code: 0xc000041d

    Fault offset: 0x0002dfc6

    Faulting process id: 0x548

    Faulting application start time: 0x01d85affefee083b

    Faulting application path: C:\lotus\approach\approach.exe

    Faulting module path: C:\lotus\approach\LTSQRY01.dll

    Report Id: e1e3e921-71f7-46a3-ab24-494c3067af86

    Faulting package full name:

    Faulting package-relative application ID:

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Application Error" />

        <EventID Qualifiers="0">1000</EventID>

        <Version>0</Version>

        <Level>2</Level>

        <Task>100</Task>

        <Opcode>0</Opcode>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2022-04-28T13:00:59.5867580Z" />

        <EventRecordID>60408</EventRecordID>

        <Correlation />

        <Execution ProcessID="0" ThreadID="0" />

        <Channel>Application</Channel>

        <Computer>JOHN2021.JMH.LOCAL</Computer>

        <Security />

      </System>

      <EventData>

        <Data>approach.exe</Data>

        <Data>9.8.902.406</Data>

        <Data>4988cb6b</Data>


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