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4 Replies

  • You must have local admin to change domain. Probably easiest to send out new laptops.

    Otherwise turn on the old domain controller - surely there is a backup or something - seems a very strange decision to just turn off.

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  • You will also need an active VPN connection to be able to join the new domain. I would do something like the below,

    • Change local admin password
    • login as local admin
    • setup vpn to new domain
    • remove pc from old domain
    • connect vpn
    • join new domain and restart
    • reconnect vpn
    • login as new user on new domain

    but doing so runs the risk of leaving the computer un usable if you run into issues at any of the steps, since this is all remote

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  • Fantomas wrote:

    If they were able to come into the office I could use a local admin password reset tool I have, but they are overseas so that is not possible. 

    I have been in a very similar situation recently. If the total number of such users is not too big, consider asking them to plug in a USB thumb drive, prepare a bootable password reset tool that you like most https://www.winpasskey.com/top-5-best-windows-10-password-reset-tools/, restart the PC and guide them using the smartphone voice/video. Most of the tools are pretty simple and require 2-3 actions to reset/unlock the built-in local administrator password. I could do several colleagues at a time using a joint conference call. It went pretty well.

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  • You're referring to windows logon correct? Want to make sure before advising. 

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