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  • barrymcneill wrote:

    Morning all,

    We ar ecurrently installing n-central on site and to our remote users (remote users on DirectAccess) When we install the agent on the remote laptops all looks good, then within 5 minutes remote control shows "A Take Control heartbeat has not been received from this device"

    Any advice on how to resolve? is this an issue with users connecting back to site over Direct Access? 

    I would recommend reboot of the computers after the install. N-Central agents do that from time to time and need an update. 

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  • Hey barrymcneill​, 

    I hope those heartbeats will be back online soon, if not I would suggest you to try installing Pulseway agents to those devices to receive more than just a heartbeat. If looking at other tools is still an option, am sure Pulseway RMM will make a difference. Cheers!

    0 of 1 found this helpful thumb_up thumb_down
  • Jamie (Pulseway) wrote:

    Hey barrymcneill​, 

    I hope those heartbeats will be back online soon, if not I would suggest you to try installing Pulseway agents to those devices to receive more than just a heartbeat. If looking at other tools is still an option, am sure Pulseway RMM will make a difference. Cheers!

    how does this help the OP? 

    0 of 1 found this helpful thumb_up thumb_down

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