We ar ecurrently installing n-central on site and to our remote users (remote users on DirectAccess) When we install the agent on the remote laptops all looks good, then within 5 minutes remote control shows "A Take Control heartbeat has not been received from this device"
Any advice on how to resolve? is this an issue with users connecting back to site over Direct Access?
I would recommend reboot of the computers after the install. N-Central agents do that from time to time and need an update.