I have been struggling on this for a while now. We have a Ricoh Scanner the SP 3610SF. We disabled SMBv1 recently on our print server. We have the same Ricoh Scanner on our network that is not having any issues. The issue just resides when end users try to scan to folder. Is there any way to fix this via the admin side of the printer or do I have to putty into the printer? Any help and or advice is needed.
Thank you all!
Make sure settings match on both?
LaserValley Technologies is an IT service provider.
Your problem is not 100% clearly stated. Can you confirm, you have one scanner that works fine for scan to folder and one that does not? If so, check the firmware revisions on each machine and if different you likely need to get the non-working one updated to a newer version.
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