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  • You should assign the printer a static IP address so then it won’t be offline on your network, google your printer model to see how to access the web interface to assign a static ip address.
    Also you should upgrade to windows 10 from 8, windows 8 is not supported by microsoft anymore.

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  • Are you using that machine as a print server ?? Or that you have IP printers but all shared via that machine ?

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  • Have you seen this?
    https://smallbusiness.chron.com/come-printer-always-showing-offline-windows-8-79531.html

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  • all the systems are using static ip, printer is connected at 192.168.1.58 and it share at pc with 192.168.1.77, each time 77 restarts the printer shoes offline and it need to be either connect manually or add again, also works when printer spool service is restarted, any permenant solution is there? seen like disabling smtp works but cant configure port as it shows disabled and printer connected using USB 

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  • crizjohn wrote:

    all the systems are using static ip, printer is connected at 192.168.1.58 and it share at pc with 192.168.1.77, each time 77 restarts the printer shoes offline and it need to be either connect manually or add again, also works when printer spool service is restarted, any permenant solution is there? seen like disabling smtp works but cant configure port as it shows disabled and printer connected using USB 

    Then you should be using a IP base printer instead of a USB printer that is linked to a PC.

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  • Connect printer to a Raspberry Pi set up as a print server?

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  • Sharing out a USB printer while easy is likely not the best solution for any setup involving more than 1 computer. If computer "77" fails, then no one is going to be able to print. I am also going to go out on a limb and say a printer with USB only connectivity is not designed to handle the volume of jobs multiple users can throw at it. Factor in the fact that user of computer "77" might be experiencing slow downs when print usage is heavy and you have made the case to buy right sized printer with network connectivity so that users have access all the time. There are times when saving a couple of hundred dollars by trying to get by with the wrong equipment is costing you more in time and frustration.

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  • the printer at 77 is just one of the printers available, there are multiple printers on the network, out of which these are the personal printers for employees which they share to couple of others to use, 
    the problem is like whatever the no of printers connected on the system 58 goes offline each day which make me to connect or add each printer every day during the work hrs, 
    like i already said it comes back online after restarting the printer service pool, it already set to automatic which doesn't work.
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  • crizjohn  If the "share" is going offline, then the spooler on the "server" has determined that the security token for the client system is stale.

    Historically this has been a bug fixed several times by Microsoft all for different reasons.

    When you restart the print spooler on the client system, this will refresh the security token.  You can restart the spooler on the "server" but most people do not since they are sharing the printers for more than just a couple people.

    If this is a recent issue, there have been many changes to the client spooler, win32spl.dll, recently for the spooler exploit bug reported in last June.

    What is the timestamp for this file?  I have an 8.1 system and the last update was the update last month.  12/04/2021

    c:\Windows\System32\win32spl.dll

     If you have an old version on the client, update.  If it is from December, it is possible Microsoft introduced a bug. 

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  •     You may try updating the printer's firmware.  The power reduction requirements introduced have created some issues.   Are there any systems on dhcp on this network?  If so, is this IP outside the dhcp range?  There may be an IP conflict.

    As mentioned, windows updates should be checked as well. 

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