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  • You must increase the response time of the VM so that the call goes to the cell phone.

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    What's the best method to forward a HG and if not answered in 20 seconds pull the call back and go to VM?
    

    Create a phantom user, and forward it unconditionally, including hunt group calls, to the outside number.

    Include a login code in Telephony > Supervisor Settings.

    Set the phantom user's No Answer Time to 20 seconds.

    Make the phantom user the Out of Service destination for the hunt group.

    Add a Set Hunt Group Out of Service button on your main phone, and turn it on.

    Incoming call targets the Hunt Group, which is Out of Service, so follows to the phantom user, which is forwarded to the outside number.

    If unanswered, it comes back to the voicemail for the phantom user.

    Older releases, it was necessary to create a new sequential hunt group, put the phantom user in the group, and make the new group the OOS destination for the Main group.

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