Home
Join

8 Replies

  • Lots of possible issues. What are the printers? how are they printing? Are they using print management of some kind?. If for example Papercut is used, it can be in the software there that is forcing black and white.

    Was this post helpful? thumb_up thumb_down
  • The printers are Konica Minolta's, they are not using a print management, and they are network printers each one allocated to an independent port. 

    Was this post helpful? thumb_up thumb_down
  • Driver issue maybe? There are several places to force greyscale in there.

    Was this post helpful? thumb_up thumb_down
  • As in, the most recent driver update is forcing these devices to print to B/W and not color? And maybe a Rollback will remedy the issue?

    Was this post helpful? thumb_up thumb_down
  • Download and install the driver from the manufacturer on your laptop to test.  The defaults are usually auto color.

    Was this post helpful? thumb_up thumb_down
  • Has this issue been resolved?

    I have also moved this post into the printers group to give it my coverage.

    Was this post helpful? thumb_up thumb_down
  • I've worked as a Konica Minolta tech. First, look at the print drivers. KM has drivers that are defaulted to greyscale. They also have drivers that are greyscale only printing for color MFPs.

    If the drivers are on a print-server, check the default and Advanced settings for the drivers of the print server. Those can over-ride settings on the workstation.

    Was this post helpful? thumb_up thumb_down
  •     Go to the Control Panel and select Printers and Devices.
        Find and right-click your printer from the list of devices.
        Click on properties.
        Go to Ink set and select Color.
        Go to the Color Setting option and click Apply.

    Regards,
    James

    Was this post helpful? thumb_up thumb_down

Read these next...