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  • I know you say no changes where made, but this really sounds like a change was made that introduced a routing error and your calls are being dumped to the failback location.  

    I don't know your system, but I would suggest walking through your rules step by step to find the error.

    Or if you have support contract reach out to the vendor for support

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  • If you're confident nothing was changed, when we would have this similar issue where calls weren't routing properly, we would reboot the computer running the phone's software, and then reboot the phones from the software once it came back up. In most cases they'd sync back up and all would resolve. This would happen after windows updates at times for us; if you have similar setup hope this helps in future.

    Spice (1) flagReport
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  • BridgeKeeper6734 can you please provide an update.

    Thanks



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