Mass360 Data Transfer from Old samsung S8 to new S20Fe

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So recently we decided to upgrade our users from Samsung S8 to Samsung S20Fe's since Samsung S8's are almost EOL. We are using the Android Enterprise enrollment to set up new phones since it is recommended by Mass360. After setting up the new phones when we try to move the data from the old phone using the smart switch app we get an error: "Security policy restricts the use of Smart Switch". I have checked our security policy and did not find any restrictions on the smart switch app.

Has anyone recently upgraded their users from old to new android devices along with the data transfer?

Which of the following retains the information it's storing when the system power is turned off?
  • ROM
  • CPU
  • RAM
  • GPU
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