I'm taking my first steps in SpiceWorks to see if it will do what we need. We are not an IT company, but an AV company.
I'm trying to set up new device types in the device inventory as we deal with equipment that isn't computers, but can't find anywhere to do that. Same with 'Manufacturer'.
Any help would be greatly appreciated.
Demand ITS is an IT service provider.
If you're looking at just inventory, snipeit Introduction (readme.io) is a open source free application that does a great thing on inventory, it won't have a discovery module however so if you're working with IoT device you're hoping to map it might not be the best choice. It supports multiple companies and so forth.
However, if you're strictly AV it's not always possible to load a scanning agent on to a customers network.
OK - perhaps my question wasn't clear.
I'm not looking for tools to do with scanning - I'd be entering the device details manually. Currently there's a drop-down box with a list of Device Types like Storage, Monitor, Tablet, etc. They're all IT type devices. I want to add some other Device Types, but can't find where to do that. Similarly with 'Manufacturer', for example 'Extron' isn't listed as a manufacturer and we support a lot of Extron equipment - how would I add Extron as a manufacturer I can select when logging new equipment?