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  • What do you do when your hospital is in an area with no cell coverage? Smart phones look pretty anemic then.

    Spice (3) flagReport
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  • We use Vocera, a hands free communication.

    https://www.vocera.com/nz/node/19636

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  • We use Vocera, have done for about 4 years and it has been flawless.

    Initially the staff were apprehensive but it has improved:

    • The time it takes staff to call for additional response when say more hands are required to assist to a cardiac arrest.
    • It has made easier to find patients who have gone awol, an APB (all stall broadcast) asking If you see patient XYZ please respond
    • Ditto for finding equipment - that is always left in the right place NOT
    • Staff can be contacted either internally or externally
    • At my main client site, key admin staff wear the badges too to be contactable asap
    • It has been incredibly reliable, we did install a high quality wireless network throughout (Aerohive) and made sure its coverage is 100% on the mark, and output is tuned to match the badges.
    • Battery life is quite good
    • Voice recognition is impressively accurate when recognising accents, and can be tuned to ones it struggles with.
    • It has integration with Nursecall systems (NCS), but our NCS vendor is dragging the chain with the "supposed" integration from them.  We want it asap
    • It has integration with phone systems, we wanted to adopt this, but the current contract terms ith our phone provider prevent us from doing this until it expires.
    • You can call user defined preassigned groups "Call Cardiac Care Group", "Call Maintenance team"
    • It does require the adoption of some protocols. You dont want someone standing in the reception area discussing a patients wound care in front of everyone, staff have adopted a prequalifier "Are you right to discuss xyz" to allow the receiver to agree or request the caller wait a few seconds while they relocate to a secluded spot.
    • Asside from User management (creating/deleting) there is very little work to it.
    • Voicemail is handy to leave a VM to a staff member who cant be contacted either short or long term.
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  • Telephone system: Commonly called intercom system is the most common and effective way of communication in a hospital wherein all the departments are connected and can communicate for any patient-related work.

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  • Effective and efficient patient care in any health institution depends on reliable communication. Doctors, nurses and all other medical personnel are continually requesting and sharing patient information important to the ongoing care of each patient.

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