In the past few decades medical technology has advanced rapidly and hospitals have invested billions to stay on the cutting edge of healthcare. Yet, when it comes to hospital communications and collaboration, many healthcare organizations still rely on pagers, fax machines, and desktop computers. This has worked for most up until recently with the emergence of COVID-19. COVID-19 placed a enormous amount of pressure on hospitals and exposed the inflexibility of these dated communications tools. The inflexibility of these communication tools cause nurses to waste precious time paging physicians, waiting for them to return calls, tracking down available computers with electronic health records (EHR) access, checking over and over for lab results to appear in the system and responding to calls that often don’t require nurse-level care.
These communication gaps and inefficiencies lead to frustration for hospital staff and impact the care patients receive. To address these common healthcare challenges, hospitals are starting to modernize their communications by investing in smartphone-based clinical communications. To read more about how a hospital can plan and launch a successful smartphone deployment here.
What are you using for hospital communications? Pagers or smartphones?
If you’re not a healthcare IT manager, have you noticed a change in hospital communications in your area?