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  • Call Symantec or go online and open a ticket. They'll need a few more specifics but then anyone will to give you much assistance. I don't think I'd wait for an answer here before submitting a ticket. If you're asking here because they're not being very responsive, it might be time to move to a new vendor.

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  • I have a ticket open. Was just hoping to see if anyone else had seen this, and what the resolution was.

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  • I just fought this with SES and their cloud console. Getting hold of their support was an absolute nightmare. The solution for us, as 32 of our endpoints exhibited this behavior, was to go to the "tasks" section of the console, then "playbooks". In there you'll find a playbook named "Apply Licenses". Run that playbook against the affected endpoints and it should resolve your issue. They told me that running smc.exe -start would trigger the system to pick up the licenses, but that didn't work. A simple reboot was required. Hopefully this solution works for you.

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  • Thanks Codetag,

    Just tried this. Will let you know if it helps. I vaguely remember doing this early on, when we migrated from Symantec.Cloud to SEP. Thanks

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  • This was the answer. Went to the Playbook and added the licenses to the machines. Thanks for the tip.

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