4 Replies

  • I suspect that you are stuck. Any PC, server, Thin Client, etc, that are sold without the passwords and not already reset are much less valuable that ones that are reset to defaults. 

    Looking at the IBM site https://www.ibm.com/support/knowledgecenter/POWER8/p8hby/factorysettings.htm it says: To restore factory default settings, you must have one of the following authority levels:Administrator or Authorized service provider.

    So it can be done. You can ask them to see if they will help or not.

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  • I did, but ibm wanted me to provide customer number. In fact, I purchase it through online, and the seller does not provide all this information. I heard that we can reset that with flip the jumper at the service processor like it face up we flip down, but i open the case i didn't saw the jumper. may i know where it is and what is it for?

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  • If the online seller did not describe the server correctly in any way then claim your money back. Checking the password status before buying is a necessary check. A locked up server, PC, laptop, etc, is not a working device. You must be able to use it in my opinion. Why companies decommission servers, etc, and not make them more valuable by setting them back to manufacturing default. Of course there are bankruptcy sales and their condition will be unknown.  

    Unfortunately, I don't know about where the jumpers are or how to use them on that server. They may be like those here: https://systemx.lenovofiles.com/help/index.jsp?topic=%2Fcom.lenovo.sysx.8722.doc%2Fnn1em_r_ugch2jump... On laptops of about the age of your server the BIOS password may be able to be reset with the procedures here but I don't know if they apply to your server. https://systemx.lenovofiles.com/help/index.jsp?topic=%2Fcom.lenovo.sysx.8722.doc%2Fnn1em_r_ugch2jump...

    Best of luck.

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  • Thank you for the reply, I had tried all they way to solve the issue but unfortunately all of it not working. So, I decided to contact any technology guy that expert in IBM.
    Anyway, Thank you for the helps.


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