Home
Join

7 Replies

  • This would help it is suggested when someone new is posting or if it is featured as well  :)

    Spice (2) flagReport
    Was this post helpful? thumb_up thumb_down
  • Where would I post a question about my spiceworks account? I have some issues to solve with it But I can't find the proper support forum where to post it.

    Spice (3) flagReport
    Was this post helpful? thumb_up thumb_down
  • Imprecator wrote:

    Where would I post a question about my spiceworks account? I have some issues to solve with it But I can't find the proper support forum where to post it.

    Hi Imprecator​, that depends on what account you're talking about (Community, Cloud Help Desk, on-prem, for example). Your best bet would be to reach out to my team (community@spiceworks.com) or the Application Support Team (support@spiceworks.com) and we'll be able to help you out.

    Spice (3) flagReport
    Was this post helpful? thumb_up thumb_down
  • THanks Sean.

    It's my Spiceworks Community account.

    I'll email you team with my problem. THanks again.

    Spice (3) flagReport
    Was this post helpful? thumb_up thumb_down
  • I've e-mailed them with issues several times and have reeived no responses. Now we're locked out saying it's due to security rules. Startling to think this platform is not what it makes itself out to be.

    Spice (1) flagReport
    Was this post helpful? thumb_up thumb_down
  • grievejosh wrote:

    I've e-mailed them with issues several times and have reeived no responses. Now we're locked out saying it's due to security rules. Startling to think this platform is not what it makes itself out to be.

    Hi grievejosh​, I'm not seeing any requests in our support ticketing system attached to the same email address your Community Account is attached to. Is it a different email address? Feel free to private message me or email me directly, if that helps: sean@spiceworks.com

    Spice (1) flagReport
    Was this post helpful? thumb_up thumb_down
  • grievejosh wrote:

    I've e-mailed them with issues several times and have reeived no responses.

    • And how did you distinguish between not receiving any responses, receiving responses blocked by your firewalls, and receiving responses landing in your SPAM or junk folder?

    grievejosh wrote:

    Now we're locked out saying it's due to security rules.

    • Locked out of which tool, tool edition or platform?
    • And how do you distinguish of tool instance becoming deactivated due to time of inactivity?

    I don't know if an account may get deactivated after a month, three months, six months or one year of inactivity. And I've not seen any documentation specifying such a threshold. Depending on further context in such a case, you may contact support by email and they may be able to reactivate your account. They may need further details to be sure to identify the correct account and to check authorization.

    Was this post helpful? thumb_up thumb_down

Read these next...

  • No Network Access

    No Network Access

    Networking

    Hello,Suddenly, my Windows 2012R server has NO network access through either of its two nic cards; it is a DELL PE T430. It is configured to get IP info from DHCP, and that works ok; both NICs can get an IP just fine, but after I get the IP address,  I am...

  • Understanding VPNs

    Understanding VPNs

    Security

    Hello I'm trying to learn the concept of VPN's and there's some aspect of VPN's I'm not sure about. When I configure a remote access VPN on a Fortigate, I configure the following client range 192.168.3.10-192.168.3.40When the client connects and I do a ro...

  • Snap! Outlook crashes, getting phished, supermoon, CyberOne, DALL·E 2 + SpiceRex

    Snap! Outlook crashes, getting phished, supermoon, CyberOne, DALL·E 2 + SpiceRex

    Spiceworks Originals

    Your daily dose of tech news, in brief. We made it to Friday! Before we consider our weekend plans, let's look back in time. While not the storage we're accustomed to, back on August 12, 1877 (although there appears to be some debate on the actual ...

  • Spark! Pro series – 12th August 2022

    Spark! Pro series – 12th August 2022

    Spiceworks Originals

    I want my… I want my…. Spark!    Just a reminder, if you are reading the Spark!, Spice it up. We like it spicy here! Today in History: The IBM PC Introduced August 12, 1981 IBM introduces its ...

  • Repeated Attacks on my Firewall - What to Do ??

    Repeated Attacks on my Firewall - What to Do ??

    Security

    I've got a UTM Firewall and I'm constantly getting notifications that someone is trying to gain access through an SSL-VPN. The attacking IP address is almost always different, so blocking the IP every time is not a sustainable solution. They haven't got t...