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  • I don't have any experience myself since we're a distributor. I'm in the group since it's the closest line of business in Spiceworks' categorization. However, I'm evaluating an Epicor product, Prophet 21, ERP for distributors, so I can ask my rep to check things out if required.

    There are also USB to serial adapters which may bridge the solution so that you can utilize your existing hardware, unless, of course, you're looking forward to getting all new equipment.

    Has anyone contacted Epicor directly for an answer? After all, isn't that kind of question what you pay your yearly maintenance fees for -- the ability to contact them for assistance?

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  • What do you need signing pads for? The most popular out there are Topaz signing units, which I know come in USB format. Ethernet seems a weird choice for one.

    If it's for credit cards, why not get a Pin Pad that has signatures built in?

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  • I guess I missed an important step mentioning that we are using thinclients running Xendesktop VDI. It seems that it is less of a windows 10 problem and more of a citrix usb driver problem. Citrix stopped supporting serial connectors back in version 5.

    These are cash registers and we have ingenico iSC Touch 250 

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  • JKZfixme wrote:

    I guess I missed an important step mentioning that we are using thinclients running Xendesktop VDI. It seems that it is less of a windows 10 problem and more of a citrix usb driver problem. Citrix stopped supporting serial connectors back in version 5.

    These are cash registers and we have ingenico iSC Touch 250 

    you can't capture the signatures from the ISC250's? (we use them as well). Also is there a reason you guys run VDI's? seems like a weird choice for registers.

    I don't know of any ethernet signature pads though, you'd have to do either serial, fake serial through USB, or pure USB.

    Touch screens for the thin clients that the customers sign on could work as well.

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  • Lots of computers and registers spread out so the VDI kind of makes sense, plus it was here before I was. The sig pads also take the credit cards so unfortunately touch screen is not a real option. Plus I would like to utilize in house hardware otherwise this will be a seriously expensive proposition.

    I got a good lead with this artice

    https://support.citrix.com/article/CTX232422

    will follow up if it works for any who run into the same issue.

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  • JKZfixme wrote:

    Lots of computers and registers spread out so the VDI kind of makes sense, plus it was here before I was. The sig pads also take the credit cards so unfortunately touch screen is not a real option. Plus I would like to utilize in house hardware otherwise this will be a seriously expensive proposition.

    I got a good lead with this artice

    https://support.citrix.com/article/CTX232422

    will follow up if it works for any who run into the same issue.

    ah, I'm paranoid about internet failure, so I try to make sure all of our stuff will still work without internet.

    Best of luck with that though.

    Pepper graySpice (1) flagReport
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