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  • In the credit union I worked at, we had for with a bit less users, but 3 sites. We had IT VP, Sys Admin, Tech, and Sys Analyst. We could of handled more but I'd say if each had a focus area and overlapped from time to time, three doesn't seem bad.

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  • That doesn't sound too bad to me, but I work in education. Counting all of our students and staff there are close to 1200.

    One IT person. Me.

    Spice (1) flagReport
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  • I don't anymore but back in the day:

    • 150 users
    • 4 IT staff (Help Desk, Business Analyst, SysAdmin, Director)
    • 50ish servers (all virtual)

    The BA quit at one point and we never replaced them. 98% of the work was being done by 2 people 100% of the time. We could've operated with just 2 but 3 would've been "comfortable" and allowed a little more flexibility. 

    Alternatively, I've worked non-finance positions where the ration was 1:300-500 and it really just depends on the business. It's not nearly as busy as you'd think it'd be - especially if you take care of your network and keep things clean. If the network, AD, licensing, etc is all messy crap, you will have some LOOOONG days ahead of you. 

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  • Interesting... I find we manage the HelpDesk well etc but there is certain aspects i.e maintaining servers, infrastructure that could be improved on. I understand it's about time management, but its hard to focus on a certain aspect where you are working on several projects in different areas and then swamped with a ringing telephone and emails for tickets.

    P.S any tips on managing better! Its a bit of a free or all between us at the moment (which audit has raised as a risk)

    Unfortunately things where a messy crap, its better but it still needs a lot of work. 

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  • MrTooTall 

    You on here enough to suggest the ratio of IT staff to work required is in your favor.

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  • Oh I wish that was the case, I’m always on here because I find myself getting stuck and everyone on here always seems to hit the nail on the head!

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  • From my research the ridiculous ratios like 1:800 are bunk due to a few factors:

    1. I found that ratio was often a pure help desk count (1 help desk to 800 employees) and left out higher skilled staff driving business forward or maintaining systems (Admins, manager, etc weren't part of this number)

    2. People mistakenly consider employee count vs. user count. I worked at a company with 2 IT staff to 600 employees. Sounded impressive except there was only about 40 computer users there.

    3. Larger orgs often have their software/servers managed by corp somewhere else. That 2:600 org? They didn't manage ERP, CRM, or even the network firewall. That was all corporate. They basically fixed computers, managed user accounts, and ran some SQL reports for Marketing.

    4. Services offered is a huge factor people ignore. A company with 200 people running Microsoft Office could be pretty easy for one or two people. A company with 50 people running CRM, ERP, controlled environment monitoring, reporting, custom apps, QMS, phone system, e-commerce, website, and integration between them all? I've seen 4+ IT staff at those places.

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  • 400 employees, 30 real IT staff. For some reason they lump project management and business analysts, and security personnel in with "IT". 

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  • MrTooTall wrote:

    Interesting... I find we manage the HelpDesk well etc but there is certain aspects i.e maintaining servers, infrastructure that could be improved on. I understand it's about time management, but its hard to focus on a certain aspect where you are working on several projects in different areas and then swamped with a ringing telephone and emails for tickets.

    P.S any tips on managing better! Its a bit of a free or all between us at the moment (which audit has raised as a risk)

    Unfortunately things where a messy crap, its better but it still needs a lot of work. 

    Hey there MrTooTall, I wanted to jump in here for a second. I totally get how it can be hard to focus when you have that much going on not even to mention 'fire-starters'. I wanted to recommend ConnectWise Manage to you, because I think it could really help you out.  Yes it helps with project management, account management, and helpdesk, but it also has reporting and time tracking and billing, plus more. Check it out, and if you have any questions or would like to chat more about it, please feel free to reach out to me!

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  • I work in the medical field, 400 end users - 2 IT. However 1 of us specializes in the phone system... SOOOO you can imagine what my work load is like. *insert sarcasm* :)

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  • I work in manufacturing, but the business I work for has 200 users and I am their one man IT dept. Albeit most users aren't very advanced users. 100 or so RDP via thinclents and do basic scanning of units into our erp system. I would think your ratio would be more like 50:1 rather than 200:1 given the complexity difference in what your users are doing.

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  • I work in Hospitality. We have about 150 users and 10 servers. and occasionally need to help couple out of the 2000 guests that come here on a daily basis. 

    Out of the 150 users, we have about 125 concurrent users in the building during normal business hours. It's usually myself and the director of IT. 

    After business hours, its usually email support only and only have to come in if its a major issue. 

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