It depends on how your obtained your network printer, i.e. is it leased or purchased? If you leased it, it may have come with a support contract from the vendor and that contract would most likely include setup and configuration. If you purchased it, the setup and config would be on you or your IT department. We have one leased copier and one purchased copier. However, I handle the network/user side of things while the vendor deals with the hardware and service.
I am looking for some feedback and I well realize that many here may perform their own configuration on printers. This question is directed to those who don't. For configuration and setup of Multifunction devices, what sort of charges are normally associated with this. I am referring to not only basic, IP Address and get it on the network, but also to a full rollout that requires configuring Scan to Email, Scan to Folder, color control, address books, user access codes, etc. Do some vendors provide these types of advance setup for free and if not, what sort of charges have you encountered. I am embroiled in a discussion with our sales department who feel that we should be providing this 2 or 3 hours of service for free because no one else charges for it. While I am sure that some dealers may do this for free, I have a hard time believing that they would be the majority.