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  • badbanana wrote:

    if these are Windows users, just enable RDP and use that.

    only thing is make sure they have firewall and that only your static IP is allowed in via RDP.

    I'd assume that since they're home users, they only have whatever firewall is built in to the router their ISP supplied, since most people don't buy their own. This may or may not be possible, and is still sort of against best practices.

    I've used Zoho Assist in the past with pretty good success, which you can get for free through Spiceworks:

    https://community.spiceworks.com/tools/remote-support/

    Spice (54) flagReport
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    • if these are Windows users, just enable RDP and use that.

      only thing is make sure they have firewall and that only your static IP is allowed in via RDP.

      Spice (4) flagReport
      0 of 32 found this helpful thumb_up thumb_down
    • badbanana wrote:

      if these are Windows users, just enable RDP and use that.

      only thing is make sure they have firewall and that only your static IP is allowed in via RDP.

      I'd assume that since they're home users, they only have whatever firewall is built in to the router their ISP supplied, since most people don't buy their own. This may or may not be possible, and is still sort of against best practices.

      I've used Zoho Assist in the past with pretty good success, which you can get for free through Spiceworks:

      https://community.spiceworks.com/tools/remote-support/

      Spice (54) flagReport
      18 found this helpful thumb_up thumb_down
    • badbanana wrote:

      if these are Windows users, just enable RDP and use that.

      only thing is make sure they have firewall and that only your static IP is allowed in via RDP.

      You can use RDP , but you don't want RDP available through your firewall, very bad. So you will need to be able to VPN into the network and then launch a RDP session.

      Spice (14) flagReport
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    • Take a look at techinline, fixme.it. It's $30 per month per seat. Multiple users can be added per seat. The seat is how many of your staff is connected at one time.

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    • If you have a static internet IP you can use UltraVNC's PCHelpware. It uses the VNC viewer in listen mode and when the user runs the .exe it starts a temporary server session on their computer, only while the application is running. It also supports encryption now too if memory serves. It's not good on demand though.

      Spice (4) flagReport
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    • FixMe.IT, Zoho Assist
      You might find a few more from the list below
      https://www.capterra.com/remote-support-software

      Spice (4) flagReport
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    • In no particular order:

      Splashtop
      Connectwise - ScreenConnect
      Real VNC - VNC Connect
      RemotePC
      GoToMyPC
      Bomgar

      Spice (9) flagReport
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    • https://anydesk.com/remote-desktop

      Spice (8) flagReport
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    • ZoHo Assist

      https://www.zoho.com/assist/ 

      And it is free.

      https://www.zoho.com/assist/pricing.html

      Spice (3) flagReport
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    • Big Green Man wrote:

      badbanana wrote:

      if these are Windows users, just enable RDP and use that.

      only thing is make sure they have firewall and that only your static IP is allowed in via RDP.

      I'd assume that since they're home users, they only have whatever firewall is built in to the router their ISP supplied, since most people don't buy their own. This may or may not be possible, and is still sort of against best practices.

      I've used Zoho Assist in the past with pretty good success, which you can get for free through Spiceworks:

      https://community.spiceworks.com/tools/remote-support/

      You are absolutely correct, and some will also be using MacOS. I will have a look at Zoho as a few of my friends have recommended it to me. Thanks!

      Spice (2) flagReport
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    • goverlan

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    • Thanks so much for all your replies! I have decided to get a trial of Zoho! If that does not work out then I think I will have a look at Goverlan :)

      • local_offer Tagged Items
      • zohozoho
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    • Loving the free Zoho Assist that comes with Spiceworks (thanks for this!).  We're a mixed Mac and PC shop.  I can provide remote support to Mac users from my PC.  What's not to love?

      Spice (3) flagReport
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    • richardbrooks wrote:

      Loving the free Zoho Assist that comes with Spiceworks (thanks for this!).  We're a mixed Mac and PC shop.  I can provide remote support to Mac users from my PC.  What's not to love?

      That is exactly my use for it too! Glad it works for you :)

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    • I would give Comodo One a shot at least. It's free for the basic stuff and you can create groups and add clients to a list sort of like TeamViewer. I use it for my home pc's and it works great. And even though you said you didn't want monitoring, it does come free with Comodo and gives you a baseline at least to look into issues that it alerts you to. Thought it worth a post.

      https://one.comodo.com/app/login
      Spice (2) flagReport
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    • I ran Comodo One at our nonprofit. It was supposed to be free for a year, then they called up after six months and said things had changed in their organization, and it would not be free beyond that point. So I began uninstalling all the agents and AV. It's been three months since then and the account is still active, but I don't know for how long.

      I like the ITSM interface, the remote tools worked great in our multiplatform shop. But, there's no MFA. Scary, given the fact that the admin user really has the keys to the kingdom.

      Their AV offering is great, but it sucks on a Macintosh, which is one reason why we bailed.


      Spice (3) flagReport
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    • Sound like you need attended remote support (since looking at Rescue and Teamviewer).  Splashtop On-Demands Support (SOS) is cost effective at $199 per year per admin for unlimited endpoints for Attended remote support.  You can add unattended remote support by evaluating the SOS+10 ($219) and SOS+Unlimited package ($399 for unlimited attended and also unlimited unattended devices).  You'll enjoy fast-to-connect, high performance (high frame rate and low latency), reliability, and cost saving by going with Splashtop.  I'm here to answer your question. Thanks.



      Spice (5) flagReport
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    • You may want to check into this.

      https://ultraviewer.net/en/pricing.html
      Spice (2) flagReport
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    • Remote Utilities has been a good one for me.  There is a free version that lets you have up to 10 devices.  You can create a msi install and install it remotely, then add each device to "your connections" as needed and remove when you're done.  The agent stays installed on the remote device so if you need it in the future all you do is add it again as a connection then remote in.  It also supports remote registry,remote CMD, and remote task manager.  If you need a little more info on setup, I'd be happy to help out.

      Spice (3) flagReport
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    • You could also go the route of a digital conferencing solution.  Many have built-in screen sharing.  I've used Zoom.us in the past.  It is not a perfect solution but it is dead simple to use and no special firewall issues like RDP.

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    • Don't bother with Comodo One.  I tried setting up a free account to use a test for home.  The calls and e-mails were relentless, wanting to schedule meetings/discussions, including continued harassment AFTER I explained the purpose of my test.  

      Spice (1) flagReport
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    • Cloudberry is also testing out their own version

      https://www.cloudberrylab.com/remote-assistant.aspx

      Free right now.

      Spice (2) flagReport
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    • I use splashtop. Yes it's a logmein wannabe. But when my logmein bill was going to go from around $400 to over a thousand it was time for a change. Splashtop may only do 70% of what logmein does, but it does 95% of the features I need. And it does it for $249 compared to almost $1100.

      Spice (4) flagReport
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    • I see you've already made your decision on Zoho. I've never tried tehm, so I cannot knock them. I have used GoToMyPC, LogMeIn, and Teamviewer in the past. Each and everyone left something to be desired and we didn't jump to something else until cost became an issue. I am now on ConnectWise Control and love everything about it. Once in a blue moon there is a brief outage with their cloud hosted platform, but it is short and never an issue. With your list of needs, the free license might even suffice for you https://www.connectwise.com/software/control/free.

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    • I started using Remote Utilities and it works great. I have to deal with remote access to Mac's and PC's. Works on both. Download the Viewer on the workstation you are working on and have the end-user download the Host. 

      https://www.remoteutilities.com/

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    • Another vote for Zoho Assist here.  Been using it for years.  Very reliable, and even the tech-nervous types out there are good with it. 

      CTG

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    • TightVNC is a free remote control software package. With TightVNC, you can see the desktop of a remote machine and control it with your local mouse and keyboard, just like you would do it sitting in the front of that computer. TightVNC is free for both personal and commercial usage, with full source code available.

      https://www.tightvnc.com/ 

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    • Back when I was self employed, I used a program called AeroAdmin. Commercial Licenses are pretty cheap, Like $100 per yer or something like that. It worked well for me.

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    • If these are home users, more than corporate users, then why not just use free Team Viewer?  If the computers are not domain account computer, or even if they are, for small shops, free Team Viewer would be fine.
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    • Even though you've already solved this, Chrome RDP is well worth it in my opinion.  Free, multi monitor support, secure access and can run as a service.  I use it all the time to connect from home to work and have a couple of personal clients configured to use it too.

      Spice (3) flagReport
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    • Connectwise Control (Screenconnect) . It far outshines all other remote support tools and is very fairly priced. 

      Top features: Run remote CMD commands; Chat with the users; Online portal for new customers to download a remote support client; See all computer info on main screen; Custom plugins and branding; Can connect even if no user is logged on. 

      I've used all the big names before and the free ones, none can do it all like screenconnect.

      PS I don't work for connectwise, it is just a brilliant product after years of struggling with the rest.

      Spice (3) flagReport
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    • Oscartrehane wrote:

      Big Green Man wrote:

      badbanana wrote:

      if these are Windows users, just enable RDP and use that.

      only thing is make sure they have firewall and that only your static IP is allowed in via RDP.

      I'd assume that since they're home users, they only have whatever firewall is built in to the router their ISP supplied, since most people don't buy their own. This may or may not be possible, and is still sort of against best practices.

      I've used Zoho Assist in the past with pretty good success, which you can get for free through Spiceworks:

      https://community.spiceworks.com/tools/remote-support/

      Didn't seem to work for some clients. It's in limbo. May be due to their firewalls.
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    • Hi Oscar!

      Thank you for considering Zoho Assist. You can conduct on-demand remote support sessions with ease using Zoho Assist. And it is even more easier for your customers to join the session by simply visiting join.zoho.com to join a remote support session. You can also contact our support at support@zohoassist.com to help you get started. We will be happy to provide you with a 15-day trial to check how Zoho Assist meets your expectations.

      Oscartrehane wrote:

      Thanks so much for all your replies! I have decided to get a trial of Zoho! If that does not work out then I think I will have a look at Goverlan :)

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    • Beancurd wrote:

      Oscartrehane wrote:

      Big Green Man wrote:

      badbanana wrote:

      if these are Windows users, just enable RDP and use that.

      only thing is make sure they have firewall and that only your static IP is allowed in via RDP.

      I'd assume that since they're home users, they only have whatever firewall is built in to the router their ISP supplied, since most people don't buy their own. This may or may not be possible, and is still sort of against best practices.

      I've used Zoho Assist in the past with pretty good success, which you can get for free through Spiceworks:

      https://community.spiceworks.com/tools/remote-support/

      Didn't seem to work for some clients. It's in limbo. May be due to their firewalls.

      Most likely. They have a firewall config guide:

      https://www.zoho.com/assist/kb/firewall-configuration.html

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    • Goverlan definitely

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    • Thanks MT_Sports!

      Oscartrehane You can download our free Remote Assistant here:  https://www.cloudberrylab.com/remote-assistant.aspx

      If you have any feedback, feel free to leave it in our forum: https://forum.cloudberrylab.com/categories/10/cloudberry-remote-assistant

        

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    • Wayk now by Devolutions

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    • Orl wrote:

      Wayk now by Devolutions

      Thanks for the mention!

      Wayk Now is the new remote access tool from Devolutions, the company behind Remote Desktop Manager. Wayk Now is free for both personal and commercial use for basic remote support use case. Enterprise (paid) edition is also available for advanced features. Compare both editions here: https://wayk.devolutions.net/compare

      Wayk Now is constantly being updated and evolving with new features such as unattended access and on-premises server coming soon.

      Great alternative to Teamviewer and LogMeIn!

      Wayk Now vs Teamviewer https://blog.devolutions.net/2018/06/wayk-now-vs-teamviewer

      Wayk Now vs LogMeIn https://blog.devolutions.net/2018/06/wayknow-vs-logmein

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    • Windows Remote Assistance? No running extra programs as it is built in, only lets you in using a code the customer provides each time they need support and FREE!

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    • Doug (Cloudberry Lab) wrote:

      Thanks MT_Sports!

      Oscartrehane You can download our free Remote Assistant here:  https://www.cloudberrylab.com/remote-assistant.aspx

      If you have any feedback, feel free to leave it in our forum: https://forum.cloudberrylab.com/categories/10/cloudberry-remote-assistant

        

      Hi Doug,

      Does Cloudberry Lab have Windows and MacOS Capability? And does it have the "One time use" feature that un-installs when done.

      Thanks

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    • Oscartrehane It's currently Windows only but we're working on Mac and Linux. We also have a "quick support" option, no installation required, just download and go. 

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    • I use the Zoho tool all the time, it's not great but does the job.

      After a lot of debate, I went for Teamviewer with 1 seat, works out just over £300 a year so less than £30 a month. Tested nearly every available solution out there, and Teamviewer came out top.

      LogMeIn was by far the best, but absolutely no chance of ever paying that much.

      Spice (2) flagReport
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    • We use ULTRA VNC for assisting computer on the network. 

      then we also use ZOOM for assisting computer off the internal network. (we also use ZOOM for the chat/video conferencing features but the screen sharing works for us for support as well.)

      hope this helps!

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    • richardbrooks wrote:

      I ran Comodo One at our nonprofit. It was supposed to be free for a year, then they called up after six months and said things had changed in their organization, and it would not be free beyond that point. So I began uninstalling all the agents and AV. It's been three months since then and the account is still active, but I don't know for how long.

      I like the ITSM interface, the remote tools worked great in our multiplatform shop. But, there's no MFA. Scary, given the fact that the admin user really has the keys to the kingdom.

      Their AV offering is great, but it sucks on a Macintosh, which is one reason why we bailed.


      The AV is the par that isn't free. I agree this isn't really an enterprise solution at this time but it is free for the remote tools and being able to add pcs to a list or group to keep them organized. The AV from them isn't that great anyway. I think for the purpose of this post, this is a viable solution for a small operation and limited number of end users. Either way, might be worth a look for the OP

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    • www.anydesk.com

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    • An application that I've given to my team is Goverlan. While not well known, I swear by it. It is filled with a plethora (word of the day folks) of utilities and functionality.

      With the Goverlan Reach server, you are able to send connection invites, like you have in LogMeIn and such.

      www.goverlan.com

      As a note, no, I am not affiliated with Goverlan, just really believe in their product.

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    • Connectwise/ScreenConnect is my vote.  Not the cheapest but one of the best.
      Spice (1) flagReport
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    • I really like Screen-connect, and is not that expensive. 

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    • RDP, Terminals?

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    • Zoho. Reasonably priced because they do not license the Citrix engine. 

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