Home
Join

214 Replies

  • I had a user plugging the USB cord into a RJ45 Network jack and couldn't figure out why it wasn't working.  

    Spice (60) flagReport
    Was this post helpful? thumb_up thumb_down
  • John3367 wrote:

    I had a user plugging the USB cord into a RJ45 Network jack and couldn't figure out why it wasn't working.  

    That happens all the time.

    Spice (7) flagReport
    1 found this helpful thumb_up thumb_down
  • We have had numerous printers dropped by staff when moving them. Our service department is staffed by "All the King's horses and all the King's men."

    Spice (30) flagReport
    Was this post helpful? thumb_up thumb_down
  • I had a client remove a bad or used cartridge and place in a box for recycling..  Then a few months down the road the new cartridge needed to be replaced.  So they went into the closet and grabbed a new Cartridge in a box (the original OLD cartridge for recycling).. and then spent hours on phone with the printer service company arguing that the printer was dead (and to replace it).. also that they just replaced the cartridge so it couldn't be that.  Then I came in to do IT services and they asked me to look at it.  I replaced the Cartridge even though they would explain over and over it was new (almost not allowing me to swap it out again)... but I said "Just let me try it" and everything started working!  LOL.. I told them it must have been a used one..

    Spice (32) flagReport
    Was this post helpful? thumb_up thumb_down
  • Just this morning, a user's pants was sucked in by our KIP printer/scanner. Not sure what was worse, the horrible jams or the sounds coming from the machine and user.

    Spice (52) flagReport
    2 found this helpful thumb_up thumb_down
  • Toner explosions, it doesn't happen often any more (thanks to no longer using refurbished toner) but when we were using refurbished toner, it happened about once a month.

    Spice (24) flagReport
    1 found this helpful thumb_up thumb_down
  • Nesav132 wrote:

    Just this morning, a user's pants was sucked in by our KIP printer/scanner. Not sure what was worse, the horrible jams or the sounds coming from the machine and user.

    Oh wow, that is pretty bad! Also, I'm a bit curious how one even gets themselves into that situation! 

    Spice (19) flagReport
    Was this post helpful? thumb_up thumb_down
  • @Nesav132

    I am loling, visualizing someones pants getting sucked up by a printer.

    Spice (27) flagReport
    1 found this helpful thumb_up thumb_down
  • watched a newly certified HP printer tech try to service an older printer, he touched the large Capacitor and got the shock of his life.....  It was funny because he had been telling me that "you should never ever touch this thing right here" and he touched it.......  

    he had an electric personality after messing with the printer...

    Spice (56) flagReport
    2 found this helpful thumb_up thumb_down
  • Trying to manually empty a pressurized waste container. It made me laugh, but I was in a different room.

    Spice (8) flagReport
    Was this post helpful? thumb_up thumb_down
  • daxdabel wrote:

    @Nesav132

    I am loling, visualizing someones pants getting sucked up by a printer.

    It was hard not to laugh once we realized what was happening after the screeching from the machine and user stopped. OMG.

    Spice (2) flagReport
    Was this post helpful? thumb_up thumb_down
  • Nesav132 wrote:

    Just this morning, a user's pants was sucked in by our KIP printer/scanner. Not sure what was worse, the horrible jams or the sounds coming from the machine and user.


    Spice (34) flagReport
    Was this post helpful? thumb_up thumb_down
  • John3367 wrote:

    I had a client remove a bad or used cartridge and place in a box for recycling..  Then a few months down the road the new cartridge needed to be replaced.  So they went into the closet and grabbed a new Cartridge in a box (the original OLD cartridge for recycling).. and then spent hours on phone with the printer service company arguing that the printer was dead (and to replace it).. also that they just replaced the cartridge so it couldn't be that.  Then I came in to do IT services and they asked me to look at it.  I replaced the Cartridge even though they would explain over and over it was new (almost not allowing me to swap it out again)... but I said "Just let me try it" and everything started working!  LOL.. I told them it must have been a used one..

    This happens all the time, unfortunately it depends on how you ask the question. If you ask the customer if they changed the cartridge they will always say yes, even if they know they have not, so that they do not look like simpletons. How we approach it is like this "Mr/Mrs/insert non offending pronoun here, please go to the supplies closet and get your spare cartridge, I will wait while you do." At this point they either have to admit that they don't have a spare or they have to physically go and get it."

    Spice (7) flagReport
    1 of 2 found this helpful thumb_up thumb_down
  • This happened at a school during the lunch break, the teacher workroom was also the staff breakroom.  The service provider that we were using at the time sent us refurb toner assemblies for our copier as part of our contract.  Someone was changing the toner bottle on the machine and wasn't 100% familiar with what they were doing.  They thought it was like at home where you should give it a "little shake," before you put it in the machine.  This would normally be correct except that this is just a bottle of toner, there are no mechanical guts in it at all.  Well the teacher gave it a shake like she was shaking a bottle of orange juice and in a flash toner was all over the room and the dozen or so people sitting at the table eating lunch.  It kinda looked like the entire first period lunch had been in a copier explosion.  

    Spice (23) flagReport
    Was this post helpful? thumb_up thumb_down
  • I work at our city library, we have a fancy multifunction copier, holds a truck load of paper. One of the librarians accidentally printed a list of every single item in our collection. To add insult to injury, somebody came along and refilled the main paper tray so it would stop beeping (out of paper). Burned through about six reams of paper.

    Spice (22) flagReport
    Was this post helpful? thumb_up thumb_down
  • I am sure you have all met the person who prints a large document full of complex graphics, and because the printer does not instantly start to print, sends it again, and again, and again........

    Bonus points for doing this when there is no one around savvy enough to look at the printer queue and delete all the extra copies queued up, so the printer is tied up for most of the day!

    And the person who is trying to print to a device that is not installed on their computer, and on  being told that the PC can't see the printer, turns their monitor towards the printer.

    Then there is the "power" user who "knows what they are doing, and does not need help from IT" who manages to install totally the wrong driver, and prints a large document, 2 hieroglyphics per page. They will then, of course, swear the printer is broken and demand a new one.

    And the person who has a laptop and docking station, with a local printer connected by USB. then calls IT because they can't print, and when you get there, the laptop is sitting on the desk 6 inches from the docking station.

    All from personal experience, probably shared with many of you!

    Spice (46) flagReport
    1 found this helpful thumb_up thumb_down
  • Buying an inkjet printer. That's bad enough.

    Spice (25) flagReport
    2 of 3 found this helpful thumb_up thumb_down
  • I had a tech years ago who was changing the toner on the copier in a fancy new business center at a private members, he pulled off what he thought was a cellophane tab but was actually a thin plastic cover over and shot a small cloud of toner up, in surprise he jumped back and dropped the toner on the expensive think pile carpet spilling the whole thing. Lots of unimpressed people.

    Spice (2) flagReport
    Was this post helpful? thumb_up thumb_down
  • Way back in'a day, we got a new HP 4si to replace a faithful old printer.  The people in the department were very excited about it.  In fact, they were so excited that while investigating it one of the users broke the paper sensing 'finger' causing it to not work at all.  Fortunately another tech and I discovered the issue and--with the help of a little Zap-A-Gap--repaired the machine so it was up and running by the next morning.  It never had another issue for the remainder of its service with us. 

    Spice (6) flagReport
    Was this post helpful? thumb_up thumb_down
  • Someone used a steel ruler to remove a piece of paper that was jammed - he thought he was a hero until I showed him that in doing so he damaged virtually everything inside that printer. I wanted to get upset  but I had to laugh, his hands were black from the ink, a complete disaster. Go big or go home as they say. LOL

    Spice (12) flagReport
    Was this post helpful? thumb_up thumb_down
  • We've got some Xerox Color Qube/Phaser style printers in the office.  If you've seen those, they use solid ink sticks (kind of like big color crayon blocks).  Each color is a different shape, and only fits one say.  They are also numbered with a picture right above the ink loader.  Sounds simple and pretty idiot proof right?

    Remember when I said they only fit one way?  Well, one user managed to get one color in the wrong hole.  I still don't really know how they did it.  I was able to work it back out without taking it all apart thankfully.  I've only seen that done one time.




      

    Spice (29) flagReport
    2 found this helpful thumb_up thumb_down
  • Does forgetting employee salary details on the output tray overnight count? No? Ok.

    Had a vendor tech arrive to install a workgroup printer with a lockable tray - unfortunately for him, the delivery people had somehow managed to knock the lock off the printer during shipping so he needed to re-attach it. It had been superglued before, and so it couldn't be again due to the existing buildup on the components.

    His solution was to wonder out loud if he could get away with using a drill and screws to hold it in place.

    Fortunately, my coworker talked him out of it and they simply returned with a new lock later on.


    Spice (8) flagReport
    0 of 1 found this helpful thumb_up thumb_down
  • When replacing a toner for a xerox 4260 when I first started in the company, I pulled the cartage out to quickly and the the spring loaded door splattered toner every were. Lucky it was a tile floor. Did make for an interesting design on the floor. So I now for the first 1 inch of pulling out the toner do it very slowly :)

    Spice (4) flagReport
    Was this post helpful? thumb_up thumb_down
  • The user kept feeding paper into the feeder and wondered why it was getting jammed.  Eventually it got so jammed I had to take apart the printer just to clear the jam.  They even feed the paper into the wrong feeder end.

    Spice (5) flagReport
    Was this post helpful? thumb_up thumb_down
  • Buying Brother laser printers in the last five years.

    Spice (8) flagReport
    Was this post helpful? thumb_up thumb_down
  • We have ghosts in our offices. Ones that like to put labels in the paper trays, not manual feed like they are supposed to do.

    It must be ghosts because when I go to pull the labels off the rollers, no one knows who did it. Even the printers that are directly attached to someone's computer.

    Spice (21) flagReport
    2 found this helpful thumb_up thumb_down
  • I bought Lexmark printers...   :-(

    Spice (12) flagReport
    1 found this helpful thumb_up thumb_down
  • Years ago I worked for the BBC. One of my colleagues was using a toner vacuum to clean out a printer. The vac was full (had probably never been emptied) so he decided to empty it in a toilet. Pulled the chain and the resulting mushroom cloud blackened everything down every corridor for about a quarter of a mile.

    Spice (23) flagReport
    1 found this helpful thumb_up thumb_down
  • Brand new Laserjet 4V.... User tried to print on a Tyvek Envelope.  Destroyed the fuser.  This was back when fusers were expensive!

    Spice (7) flagReport
    Was this post helpful? thumb_up thumb_down
  • User emptied a waste bottle from a large Kyocera into the bin (we issued replacements but go figure). They had to get that very last bit out so they waved it towards the bin from over their head and lost hold of it. The rest of the Maths department were eating lunch in the office. I failed not to laugh.

    Spice (3) flagReport
    Was this post helpful? thumb_up thumb_down
  • Many years ago, working for myself.  

    I was called out (40 mile drive) to look at a printer that wasn't feeding paper, it was an HP inkjet and the user had put new paper in the output slot rather than the input slot.  I felt a bit cheeky charging them for call out and an hour on-site, so I did a little preventative maintenance to make myself feel better.  The user in question wasn't present, so I showed her colleague what the problem was, left my bill and went home.

    The next day I was called out for exactly the same thing, I told the user what to do, she was adamant she had it right and demanded I attend.  So another 40 mile drive, showed the user she was an idiot :-)  left another big bill :-) and went home.

    Spice (19) flagReport
    Was this post helpful? thumb_up thumb_down
  • We had a long-term sub who insisted on bringing his on printer from home... which was never used because I refused to support it or install it on his school-issued computer.

    Same sub destroyed our best copier (which also happened to be our only color device at the time) by feeding transparencies through the copier. How he intended to show them when we didn't have those kind of projectors either is beyond me. He was let go about a week later.

    Spice (6) flagReport
    1 found this helpful thumb_up thumb_down
  • Just because the box says HP, does not mean the toner cartridge inside fits your particular HP Printer. Explaining this to a manager in my best non-patronizing tone was my magnum-opus of self control.

    Spice (16) flagReport
    2 found this helpful thumb_up thumb_down
  • HR demanded for some reason we use the sealable W2's instead of packing them in envelopes as usual.  They made a case to the higher ups over our very vocal objections.  The way these work is they have adhesive on the forms themselves to be sealed later.  Well adhesive and fusers don't play well in $50,000 printers.  These machines even have cleaning fluid in them to keep things from gumming them up and they both had to be torn down after many reprints and errors in the W2 run.  We told the higher ups and HR never to tell us our business again after showing them the bill.

    Spice (12) flagReport
    1 found this helpful thumb_up thumb_down
  • I was distracted and accidentally deleted the printer VLAN from our Cisco stacks. Whoops. 

    Spice (7) flagReport
    Was this post helpful? thumb_up thumb_down
  • Had a user a few years back send a one-page document to the printer from our Electronic Medical Records system, then push their keyboard tray in under their desk, which went in cock-eyed and pushed the Enter key down. There were almost 2000 copies of the same doc in the queue by the time I got involved. And yes, the first reaction from the user was that the 'system' had gone haywire.

    Spice (4) flagReport
    Was this post helpful? thumb_up thumb_down
  • I used to work at a manufacturing plant.  One day I received a call from the receiving dock that their printer screamed and won't work anymore.  A mouse had been climbing in the back of the paper tray to keep warm.  When they printed, the mouse didn't get out of the way before the feed rollers grabbed it by the tail and pulled it into the fuser.

    Spice (22) flagReport
    1 found this helpful thumb_up thumb_down
  • Someone on night shift replaced the toner. Instructions say to remove the cap. So, he pulled the plug on the end and installed it. When the next person used the printer, it sprayed toner several feet out the front... and everywhere inside the machine.

    It was an interesting cleanup job - especially since the printouts from that printer were destined for a cleanroom certified to have no more than 100 particles bigger than 0.1um per cubic meter.

    We put in a policy that only authorized people can change the toner after that. (Training should have worked IMO but I'm guessing policies are easier.)

    Spice (1) flagReport
    Was this post helpful? thumb_up thumb_down
  • We had a really large network printer that held several boxes of paper at a time, because it was a bit noisy and hot it lived in the corner of a store room.

    Someone issued a training schedule for something on an Excel Spreadsheet, the only problem was they put borders around all the cells in the spreadsheet rather than just the few cells that actually had anything in them, some other people else decided to print it out.

    I got an alert to say it was out of paper, which was strange as I'd filled up all the trays the day before, I went down to it and found a huge stack of paper in the output with lots of rectangles printed on them.......

    Spice (6) flagReport
    Was this post helpful? thumb_up thumb_down
  • Had someone accidentally run a multi-thousand page print job. Instead of cancelling the job, they let the printer run and actually kept adding more stacks of paper to the printer to finish the job off so they could print their sheet. 

    Spice (2) flagReport
    Was this post helpful? thumb_up thumb_down
  • Just recently a user put a small thin papered booklet through the top feed scanner on our Sharp... Completely shredded two pages leaving them stuck.. Took almost 3 hours to dismantle and get every little paper out of it and to get it back together.

    Users last words... "Everyone else does it!"

    Nahhhhh. Just you. Everyone else uses the flatbed scanner.  

    Spice (5) flagReport
    Was this post helpful? thumb_up thumb_down
    • Back in my Netware days... I had a user sent 100,000+ pages to the printer.  Took me a while to figure out why Netware crashed and wouldn't boot and I won't let her live that down.
    • Had a user send a print job of more than 5,000 Full color photos to the printer (all full page prints) then she left.  Came in the next morning to find all 5,000 prints completed at 0.15 per page ($750).  She was supposed to print Thumbnails of the images.
    • Watched a user clear a jam, SLAM the cover and it broke.  User then denied they did it even though I watched them.
    • User printed 500 page document to over half of our MFPs because she didn't know which printer was where, so she just kept printing till it showed up in the copy room she was expecting it in.  Printer are named Site-Location-name  and labeled the same way.
    • User complained that the printer was printing 'upside down', showed her to put the Letterhead in "Head First and Face Up".  (There was a picture on the bypass tray of how to load the letterhead).
    Spice (10) flagReport
    Was this post helpful? thumb_up thumb_down
  • Years ago had a user think it was a good idea to print out some porn. Unfortunately he somehow chose the wrong printer and it ended up going to the admin office.

    Also had my assistant print out a filled out job application and his resume  for another company on my printer and forgot to take it with him when he left for the day. Found that when I came in the next morning. I handed it to him and told him good luck.

    Spice (11) flagReport
    Was this post helpful? thumb_up thumb_down
  • Explaining to a very annoyed exec that he cannot print white text, not even on the dark copy paper on the color laser. Yeah, you can't make this stuff up.

    Spice (16) flagReport
    1 found this helpful thumb_up thumb_down
  • Someone tried to print their drawings over and over again after a older plotter jammed.  You would think the loud crunching noise of paper and no output would have tipped them off something was wrong.  It took me hours to clear out the accordioned mess.

    Spice (1) flagReport
    Was this post helpful? thumb_up thumb_down
  • Taking ink cartridges from another printer because they're too lazy to go to the supply room for new ones. These would be the HP cartridges that register to the printer when installed the first time, so when swapped they didn't work. User insisted they replaced the cartridges with new, said the printer is bad, and wanted a new one. I found the nearest printer has no cartridges in it. A couple packs of $300 cartridges later, printer works fine.

    Spice (1) flagReport
    Was this post helpful? thumb_up thumb_down
  • John3367 wrote:

    I had a user plugging the USB cord into a RJ45 Network jack and couldn't figure out why it wasn't working.  

    Lol, we just had one of these today....

    Spice (3) flagReport
    Was this post helpful? thumb_up thumb_down
  • Chris Z. wrote:

    We've got some Xerox Color Qube/Phaser style printers in the office.  If you've seen those, they use solid ink sticks (kind of like big color crayon blocks).  Each color is a different shape, and only fits one say.  They are also numbered with a picture right above the ink loader.  Sounds simple and pretty idiot proof right?

    Remember when I said they only fit one way?  Well, one user managed to get one color in the wrong hole.  I still don't really know how they did it.  I was able to work it back out without taking it all apart thankfully.  I've only seen that done one time.




      

    No amount of physical keying or warnings can discourage a determined user.

    Spice (4) flagReport
    Was this post helpful? thumb_up thumb_down
  • The Repairatrooper wrote:

    Chris Z. wrote:

    We've got some Xerox Color Qube/Phaser style printers in the office.  If you've seen those, they use solid ink sticks (kind of like big color crayon blocks).  Each color is a different shape, and only fits one say.  They are also numbered with a picture right above the ink loader.  Sounds simple and pretty idiot proof right?

    Remember when I said they only fit one way?  Well, one user managed to get one color in the wrong hole.  I still don't really know how they did it.  I was able to work it back out without taking it all apart thankfully.  I've only seen that done one time.




      

    No amount of physical keying or warnings can discourage a determined user.

    That's for sure!  Pretty sure most 2 year olds could load the ink correctly.  It's all a matching game.  
    They won't admit to using a hammer, but I've not ruled it out.  It's kind of like getting a square peg in a round hole.  It'll work if you force it enough!

    Spice (2) flagReport
    Was this post helpful? thumb_up thumb_down

Read these next...