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  • Ok, have had a response from iManage in regards to this, and there is definitely an issue with the current 9.3 Filesite client and Office 2016/W10 combination.

    There are multiple issues, which is why its been so difficult to work out.

    Issue 1: Office 2016 renders using something called Airspace, which is different to Office 2010. The issue is it requires a LOT more memory and transactions in order to work. (https://blogs.technet.microsoft.com/outlooking/2017/09/06/32-bit-outlook-interface-elements-unexpect...). Higher resolution screens will often freeze, or show up white/black boxes, or just not refresh properly. The answer to this is to move to Office x64, which addresses the memory issue.

    Issue 2: Instability after Windows 10 1507. I actually have a client that had a WSUS issue on their machine, so they never got off the original W10 build. They also never had any iManage problems. It seems that anything beyond vanilla 1507 causes general instability, freezing, not responding etc.....

    So at the moment, if you are stuck in a W10 environment, the recommendation is to move to an x64 environment. I have also personally tested Desksite, which resolved all stability issues.

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    • Don't have an answer for you but I am curious what version of iManage you are using?

      I was looking at moving to 2016 within the near future. We are currently on 9.4.x about to move to 10

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    • Thanks for the reply. We are currently on 9.3.3, wasn't aware 9.4 was out. I might give it a try, but so far the previous 9.3 revisions haven't helped.

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    • Our WS Svr is at 9.4 just for clarity sake. We are using a mix of 9.3.3 and 9.3.1 at the moment but again none with Outlook 2016 only 2010. Sorry for the misdirection on the version. If you find anything out I would definitely like to know

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    • Yep, I'll update here if I get any answers. Still currently testing, so it could be a while...!

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    • Ok, have had a response from iManage in regards to this, and there is definitely an issue with the current 9.3 Filesite client and Office 2016/W10 combination.

      There are multiple issues, which is why its been so difficult to work out.

      Issue 1: Office 2016 renders using something called Airspace, which is different to Office 2010. The issue is it requires a LOT more memory and transactions in order to work. (https://blogs.technet.microsoft.com/outlooking/2017/09/06/32-bit-outlook-interface-elements-unexpect...). Higher resolution screens will often freeze, or show up white/black boxes, or just not refresh properly. The answer to this is to move to Office x64, which addresses the memory issue.

      Issue 2: Instability after Windows 10 1507. I actually have a client that had a WSUS issue on their machine, so they never got off the original W10 build. They also never had any iManage problems. It seems that anything beyond vanilla 1507 causes general instability, freezing, not responding etc.....

      So at the moment, if you are stuck in a W10 environment, the recommendation is to move to an x64 environment. I have also personally tested Desksite, which resolved all stability issues.

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    • Very helpful info! That is good to know as some here are pushing for Office 2016. But I can see where the the x64 solution can cause issues if your add ons are not x64 compatible. That is one of the reasons that we aren't using that flavor yet. We have a couple of vendors who have not updated their add ons and these are Line of Business applications so it is not like we can just do without them.

      Did they mention or do you know what resolution is considered "high"?

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    • no clue yet as to when these problems will be fixed. We also have some addons that aren't x64, so we have to stick with 2010 for the time being. Not too sure if iManage 10 fixes the problem.. 

      We had an iManage 10 demo recently, and its quite different. Opening documents was one thing that was weird, requiring you to go into menus to open a doc, you can no longer double click on it.

      Also there was no way to see your checked out documents. We've decided we aren't that desperate to get it now that we have seen it!

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    • Just as aside.  This issue is not resolved.  We have moved to 64 Bit Office 2016 in order to eliminate Dakkars Issue #1.  But the freezes continue.  We have eliminated all add-ins and reproduce the issue with a stripped down windows 10 1706 and Office 2016 

      Ken

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    • Ugh! That is so not what I needed to hear! But definitely good to know! Thanks for the update!

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    • It has been hit and miss for us also. After more than a month of x64, I can say that some users are running fine, and some are still getting intermittent pausing, not responding, crashing.

      With more testing, it seems that Desksite is the most stable. (Which is Filesite separated from Outlook)

      I have been testing this with a few users in production, and they do not want to go back. It is quite different from Filesite, but largely the same functions. There is still an EMM addin to Outlook, and a few other buttons, but all iManage functions are handled by the stand alone Desksite application.

      I dont think we can roll this out across our users, as there would need to be training for our "less advanced" users, but personally I think its the ideal solution. Outlook is more reliable and faster due to it not having to carry the Filesite addons etc....

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    • We have been chasing what appears to be the same problem for the better part of a year, FYI.

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    • Has anyone tried 9.3.4? Any improvement?

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    • Hi, have still been working on this. 9.3.4 is no improvement. Here are my discoveries:

      - Office x64 fixes one problem, with the white/grey boxes and display issues occurring, this no longer happens in x64, (https://blogs.technet.microsoft.com/outlooking/2017/09/06/32-bit-outlook-interface-elements-unexpect...)

      - The not responding issue is a completely different matter, there is supposedly a dll replacement lurking around that fixes it (x64 only). However it hasn't made it into a proper release. So hopefully 9.3.5? 

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    • Do you have a bug number, ticket number, or anything like that associated with this not responding issue?

      Any hope that this DLL replacement might exist for 32-bit too?

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    • namewitheld wrote:

      Anyone have any additional updates on this?
      We rolled out an upgrade to Office 2016 for a large firm and have had nothing but issues.
      All recent Microsoft Updates installed.
      Outlook "flashes" "hangs" and "crashes."
      Some users are Windows 7, some are Windows 10, ages new-3 years.
      We tried upgrading to FileSite 9.3.4 but that has not resolved the issue.

      Are you running the latest patch for 9.3.4, available on iManage's site? It includes the fix for the main non-responding issue in my view...

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    • Check the version of imanage.dll. While everything else shows 9.3.4.40, the imanage.dll we have is 9.4.1.16. It's part of the CSAR-2574 patch (and is a little newer than the DLL referred to in Dekkar's Jan. 17 patch); you should tell the appropriate folks to get you that patch.

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    • Yep, have the CSAR-2574 Patch tested, and have had positive results.

      So in the end, there are two things that can improve your Outlook 2016/Filesite stability. 

      1. If you are getting grey/white boxes appearing in any office application (we had Outlook and Excel), it is a graphics memory issue with x86 version of Office, I have confirmed that upgrading to x64 fixes this problem. 

      2. The not responding in Outlook issue where searching or browsing workspaces will sometimes hang for 5-20 seconds with outlook not responding seems to be fixed with CSAR-2574 patch for Filesite (its a new imanage.dll).

      Hopefully things become a bit more stable for everyone on this.

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    • Thank you for your help.

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