Home
Join

iManage and Office 2016

Posted by Dekkar
Solved
Legal Industry IT

Hi, just wondering if any iManage worksite houses have upgraded to Office 2016. (This is Filesite and Outlook 2016 not Desksite)

I've been looking at this for the past 6 months, and my test subjects are experiencing a lot of instability. Outlook not responding when changing from Inbox to workspace folder. We also get issues when opening and saving word documents. Scrolling through documents causes freezing, which I presume is the preview window.

I'm trying to work out if its an addin, but I seem to have these issues even with all of our other addins uninstalled. 

All machines are brand new with SSD.

Any input would be much appreciated!

Spice (5) Reply (18)
Dekkar

Popular Topics in Legal Industry IT

Calls from prisons to VOIP systems Online “Reputation Management Services” Relativity Legal software and OCR in ediscovery office 365 Should we save Gchat (and other chat ) history or not? Company split View all topics
check

  • Ok, have had a response from iManage in regards to this, and there is definitely an issue with the current 9.3 Filesite client and Office 2016/W10 combination.

    There are multiple issues, which is why its been so difficult to work out.

    Issue 1: Office 2016 renders using something called Airspace, which is different to Office 2010. The issue is it requires a LOT more memory and transactions in order to work. (https://blogs.technet.microsoft.com/outlooking/2017/09/06/32-bit-outlook-interface-elements-unexpect...). Higher resolution screens will often freeze, or show up white/black boxes, or just not refresh properly. The answer to this is to move to Office x64, which addresses the memory issue.

    Issue 2: Instability after Windows 10 1507. I actually have a client that had a WSUS issue on their machine, so they never got off the original W10 build. They also never had any iManage problems. It seems that anything beyond vanilla 1507 causes general instability, freezing, not responding etc.....

    So at the moment, if you are stuck in a W10 environment, the recommendation is to move to an x64 environment. I have also personally tested Desksite, which resolved all stability issues.

    Was this post helpful? thumb_up thumb_down
    • View Best Answer in replies below

    18 Replies

    • Don't have an answer for you but I am curious what version of iManage you are using?

      I was looking at moving to 2016 within the near future. We are currently on 9.4.x about to move to 10

      Was this post helpful? thumb_up thumb_down

    • Thanks for the reply. We are currently on 9.3.3, wasn't aware 9.4 was out. I might give it a try, but so far the previous 9.3 revisions haven't helped.

      Was this post helpful? thumb_up thumb_down

    • Our WS Svr is at 9.4 just for clarity sake. We are using a mix of 9.3.3 and 9.3.1 at the moment but again none with Outlook 2016 only 2010. Sorry for the misdirection on the version. If you find anything out I would definitely like to know

      Was this post helpful? thumb_up thumb_down

    • Yep, I'll update here if I get any answers. Still currently testing, so it could be a while...!

      Was this post helpful? thumb_up thumb_down

    • Ok, have had a response from iManage in regards to this, and there is definitely an issue with the current 9.3 Filesite client and Office 2016/W10 combination.

      There are multiple issues, which is why its been so difficult to work out.

      Issue 1: Office 2016 renders using something called Airspace, which is different to Office 2010. The issue is it requires a LOT more memory and transactions in order to work. (https://blogs.technet.microsoft.com/outlooking/2017/09/06/32-bit-outlook-interface-elements-unexpect...). Higher resolution screens will often freeze, or show up white/black boxes, or just not refresh properly. The answer to this is to move to Office x64, which addresses the memory issue.

      Issue 2: Instability after Windows 10 1507. I actually have a client that had a WSUS issue on their machine, so they never got off the original W10 build. They also never had any iManage problems. It seems that anything beyond vanilla 1507 causes general instability, freezing, not responding etc.....

      So at the moment, if you are stuck in a W10 environment, the recommendation is to move to an x64 environment. I have also personally tested Desksite, which resolved all stability issues.

      Was this post helpful? thumb_up thumb_down

    • Very helpful info! That is good to know as some here are pushing for Office 2016. But I can see where the the x64 solution can cause issues if your add ons are not x64 compatible. That is one of the reasons that we aren't using that flavor yet. We have a couple of vendors who have not updated their add ons and these are Line of Business applications so it is not like we can just do without them.

      Did they mention or do you know what resolution is considered "high"?

      Was this post helpful? thumb_up thumb_down

    • no clue yet as to when these problems will be fixed. We also have some addons that aren't x64, so we have to stick with 2010 for the time being. Not too sure if iManage 10 fixes the problem.. 

      We had an iManage 10 demo recently, and its quite different. Opening documents was one thing that was weird, requiring you to go into menus to open a doc, you can no longer double click on it.

      Also there was no way to see your checked out documents. We've decided we aren't that desperate to get it now that we have seen it!

      Was this post helpful? thumb_up thumb_down

    • Just as aside.  This issue is not resolved.  We have moved to 64 Bit Office 2016 in order to eliminate Dakkars Issue #1.  But the freezes continue.  We have eliminated all add-ins and reproduce the issue with a stripped down windows 10 1706 and Office 2016 

      Ken

      Was this post helpful? thumb_up thumb_down

    • Ugh! That is so not what I needed to hear! But definitely good to know! Thanks for the update!

      Was this post helpful? thumb_up thumb_down

    • It has been hit and miss for us also. After more than a month of x64, I can say that some users are running fine, and some are still getting intermittent pausing, not responding, crashing.

      With more testing, it seems that Desksite is the most stable. (Which is Filesite separated from Outlook)

      I have been testing this with a few users in production, and they do not want to go back. It is quite different from Filesite, but largely the same functions. There is still an EMM addin to Outlook, and a few other buttons, but all iManage functions are handled by the stand alone Desksite application.

      I dont think we can roll this out across our users, as there would need to be training for our "less advanced" users, but personally I think its the ideal solution. Outlook is more reliable and faster due to it not having to carry the Filesite addons etc....

      Was this post helpful? thumb_up thumb_down

    • We have been chasing what appears to be the same problem for the better part of a year, FYI.

      Was this post helpful? thumb_up thumb_down

    • Has anyone tried 9.3.4? Any improvement?

      Was this post helpful? thumb_up thumb_down

    • Hi, have still been working on this. 9.3.4 is no improvement. Here are my discoveries:

      - Office x64 fixes one problem, with the white/grey boxes and display issues occurring, this no longer happens in x64, (https://blogs.technet.microsoft.com/outlooking/2017/09/06/32-bit-outlook-interface-elements-unexpect...)

      - The not responding issue is a completely different matter, there is supposedly a dll replacement lurking around that fixes it (x64 only). However it hasn't made it into a proper release. So hopefully 9.3.5? 

      Was this post helpful? thumb_up thumb_down

    • Do you have a bug number, ticket number, or anything like that associated with this not responding issue?

      Any hope that this DLL replacement might exist for 32-bit too?

      Was this post helpful? thumb_up thumb_down

    • namewitheld wrote:

      Anyone have any additional updates on this?
      We rolled out an upgrade to Office 2016 for a large firm and have had nothing but issues.
      All recent Microsoft Updates installed.
      Outlook "flashes" "hangs" and "crashes."
      Some users are Windows 7, some are Windows 10, ages new-3 years.
      We tried upgrading to FileSite 9.3.4 but that has not resolved the issue.

      Are you running the latest patch for 9.3.4, available on iManage's site? It includes the fix for the main non-responding issue in my view...

      Was this post helpful? thumb_up thumb_down

    • Check the version of imanage.dll. While everything else shows 9.3.4.40, the imanage.dll we have is 9.4.1.16. It's part of the CSAR-2574 patch (and is a little newer than the DLL referred to in Dekkar's Jan. 17 patch); you should tell the appropriate folks to get you that patch.

      Was this post helpful? thumb_up thumb_down

    • Yep, have the CSAR-2574 Patch tested, and have had positive results.

      So in the end, there are two things that can improve your Outlook 2016/Filesite stability. 

      1. If you are getting grey/white boxes appearing in any office application (we had Outlook and Excel), it is a graphics memory issue with x86 version of Office, I have confirmed that upgrading to x64 fixes this problem. 

      2. The not responding in Outlook issue where searching or browsing workspaces will sometimes hang for 5-20 seconds with outlook not responding seems to be fixed with CSAR-2574 patch for Filesite (its a new imanage.dll).

      Hopefully things become a bit more stable for everyone on this.

      Was this post helpful? thumb_up thumb_down

    • Thank you for your help.

      Was this post helpful? thumb_up thumb_down
    lock

    This topic has been locked by an administrator and is no longer open for commenting.

    To continue this discussion, please ask a new question.

    Read these next...

    • What laptop(s) to buy for workplaces?

      What laptop(s) to buy for workplaces?

      Hardware

      Hi everyone,At a customer they are looking for new laptops for certain workplaces.There are 2 variants involved:- Basic laptops, to perform very light tasks (internetting, e-mail, Excel/Word).- Laptops for management, these need to be a bit faster, but ar...

    • The SOC Briefing for July 1st - Summer here we go

      The SOC Briefing for July 1st - Summer here we go

      Security

      Good morning and welcome to today's briefing. Apologies for not posting last week, the weekend got ahead of me and didn't have time to post. But today we have a lot of updates from various vendors including Microsoft, QNAP (seems to be a lot here) and the...

    • Snap! SessionManager malware, Chrome pwds, PowerShell, moon base, Starlink, etc

      Snap! SessionManager malware, Chrome pwds, PowerShell, moon base, Starlink, etc

      Spiceworks Originals

      Your daily dose of tech news, in brief. While it feels almost like another lifetime, I do recall when music wasn't available on my phone to listen to. But even before that, there was a time when music on the go was not readily available. But, on Ju...

    • Spark! Pro series – 1st July 2022

      Spark! Pro series – 1st July 2022

      Spiceworks Originals

      I didn’t have a Walkman at least not until they came out with the CD version.  Nope, I had a knock off made by a company named Craig.  But, that Craig, played hours and hours of music.  I believe it still worked...

    • Change DNS zone to AD integrated

      Change DNS zone to AD integrated

      Networking

      I have a client who is running a single server 2008 that is the DC and File Server. We just added a new server 22 to replace the old server. It joined to domain fine and promoted it to dc but noticed that DNS was not replicating even though everything els...