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  • Does the server have internet access?

    masterne0 wrote:

    I don't have support as they want us to go to the cloud version and trying to sell it for a huge amount so I can't contact them to even get support for this.

    Depending on how important the software is to the business, the costs might be fully reasonable.

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  • Internet is working. No firewall enabled.

    Everything else seems fine on it but I can't tell what might giving this error.

    Cost would be OK if it 1 time thing, not when you have 10-15 users and have to upgrade every single one and then pay a monthly price as well.

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  • If it's cloud hosted, they have to pay for the servers, hardware, etc, etc. A monthly fee covers this and removes the burdens from you.

    Is this server directly on the internet or going through a firewall?

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  • Yes but everything internal. All the desktops connect to the server that at the same location.

    We haven't change anything on our end. even disable ethe antivirus firewall protection thinking that might do it.

    I get it for the reason but the way to try to push it to Cloud is kind of a pain. can't even get support on it own without going to their cloud base and such.

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  • I don't know that I have any words of wisdom for you.  Glad we skipped that software when we were doing a review in about 2014

    Do you have a way to packet capture traffic coming from that server?  My best guess would be they had a server that the software phones home to to check for updates / Licensing... and since they want everyone in the cloud they have turned that server off.

    Does the software still function?

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  • Bill6324 wrote:

    I don't know that I have any words of wisdom for you.  Glad we skipped that software when we were doing a review in about 2014

    Do you have a way to packet capture traffic coming from that server?  My best guess would be they had a server that the software phones home to to check for updates / Licensing... and since they want everyone in the cloud they have turned that server off.

    Does the software still function?

    Yes it still works. I just can't figure out if this error is due to not able to connect to the internet to update or something else.

    I emailed their sales guy but he can't help without paying. He said other of his clients gets it but they don't know what causes it and can't talk to tech support without a support contract.

    Wish we could skip it now. We went from a old version to 2015, never really had a problem. Then abacus brought them and it went to this cloud based subscription.

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  • If the company are doing this to force you onto the cloud service, and won't even provide support for software as recent as that, then I would think very carefully about whether you want to let this company be the de facto custodian for your data. If they screw-up and lose the data, or if they try to hold you to ransom for it, where will that leave you?

    I'd trust them about as far as I'd trust a guy named Fagin with the contents of my pockets.

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  • ianmacdonald3 wrote:

    If the company are doing this to force you onto the cloud service, and won't even provide support for software as recent as that, then I would think very carefully about whether you want to let this company be the de facto custodian for your data. If they screw-up and lose the data, or if they try to hold you to ransom for it, where will that leave you?

    I'd trust them about as far as I'd trust a guy named Fagin with the contents of my pockets.

    True but it not much I can do about it.

    Amicus was decent enough to use before abacus brought them out and screw everything over with the company. Their alot of negative review about this aspect.

    Either way, I am stuck having to deal with this stuff this way by some means. The sales guy tried to help from Abacus but they can't talk to support without a contract.

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  • Hey there neo, just wondering if you fixed this issue - and what your work around turned out to be? 

    I'm going through something similar and would love to chat about whats worked for me, and what has worked for you. 

    What's the best way to contact you?

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  • Still at the same position. Either you need to pay for support or don't. They gave me a discount or a deal for support so you need to talk to Abacus rep however you are stuck if you don't do it.

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  • ne0 - thank you

    , i think i found a solution thats worked for me - i switched entirely away from abacus to a competitor. maybe i can hook you up with a great deal as well. 

    what's the best way to contact you?

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  • Just post it here so others would know.

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  • actually masterne0, it was about potentially moving to another cloud based practice management software - if you were interested. 

    it has much less problems than amicus in general and is super easy to maintain

    masterne0

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  • They don't want that at the moment. It was something that been suggested but they declined.

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  • I know this is a dead thread but:
    I just started getting this at one of my clients.

    I work for an MSP turned Virtual Infrastructure provider for dozens of lawfirms. So you can imagine I deal with this program a lot.
    There are still updated on-prem versions of Amicus Attorney (now owned by Abacus Next) available.

    And thanks to some of the issues in Amicus, I've learned more about SQL Databases than I ever thought I would (But not yet as much as I want to.)

    The firm where I'm getting it is still running the 2012 version... which blows me away that the PM agreed to that before we brought them into our hosted infrastructure.

    Anyway, I hope you found the answer to your issue.
    I found some references to Amicus Anywhere in the KBs, but that is not installed in this particular server.

    I'll update you if I find a fix.

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  • We ignore the error as it still works.

    In the end, good luck. I hate amicus since abacus brought them, we cant add anymore licenses due to how shady the company is and having to spend more then what we pay for in total to get more licenses or even support.

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  • Amicus stinks. It's unreliable. It's a pain in the butt to use. 85% of the time we cannot fix it and we call their 'support' to fix it.

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  • Matt_Mueller wrote:

    Amicus stinks. It's unreliable. It's a pain in the butt to use. 85% of the time we cannot fix it and we call their 'support' to fix it.

    Yesi t does and now that abacusnext owns them, it worst.

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  • Found it.

    I don't recall the specific ports this communication is on, but I'm sure I can find that too if I need.

    DB Level fix, not recommended to be run by end users, but since when am I an end user?
    The answer is in a database table known as "dbo.uniquedata"

    There is a key called 'LastLicenseServerConnectionAttemptTime' which you want to set into the future a few hours.

    Then try again the next day and see if the issue is resolved.

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