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  • When you say "batteries out overnight" you mean the CMOS battery as well right?

     


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  • Yes, both, the main and the cmos battery under the keyboard. Did I miss any?

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  • I had a similar issue with my Dell Latitude and I called Dell Support and was given a master unlock code for the laptop to allow me to go and reset the passwords in the BIOS.

    Does HP not have something similar?

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  • have you tried to flash the bios ??    that sometimes will clear it

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  •  

    Barry Press wrote:

    Yes, both, the main and the cmos battery under the keyboard. Did I miss any?

    No, I bet that stuff would be stored in the TPM, which seems to be in all notebooks nowadays, making a "master reset code" as James mentioned necessary.  Unless the TPM was a separate component that could be detached.  This is kinda unlikely though and more often the case in desktops that use a TPM as an addon

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  • Have you tried contacting Justin Davison to see if his issue got resolved by the 'HP key high level technical manager"?

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  • James, HP support mentioned nothing about a password.

    Mike, not yet. I'd like to get it "accessible" 1st, but a flash of the bios, that's coming soon if I really get no solution's.

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  • At this time are you able to boot to an OS, or are you unable to boot past the BIOS password prompt?

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  • If you are able to get to the OS, and if the protect-tools suite is installed (or if your able to download and install it) you should be able to follow the steps outlined in this page to remove any TPM stored bios passwords.

     

     

    http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01798858&jumpid=reg_R1002_USEN

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  • I can boot to the OS, however,the OS is loaded with spyware and other baddies, its all but useless. Thats why she gave it back and no longer works here. She let antivirus software lapse, never said anything at all. This is used with engineering software.

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  •  

    Barry Press wrote:

     

    I can boot to the OS, however,the OS is loaded with spyware and other baddies, its all but useless. Thats why she gave it back and no longer works here. She let antivirus software lapse, never said anything at all. This is used with engineering software.

    so you can at least get it to the point where you can perform the steps outlined in the link i sent it seems.  Albeit with spyware annoyances...

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  • Most boards have a jumper override.  Move the jumper to a different position and then back, and it resets the bios password.

    Check your manual.

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  • When the PC is bootable you have a few options. The Diva's post sounds like the best place to start. 

    From there you can try the  HP ProtectTools TPM Firmware Update (page11)http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00590906/c00590906.pdf

     

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  • You can reset the password by shorting the pins of CMOS with its jumper. Make sure you do it carefully - without shorting anything else! We've done this with other model laptops, and I was reading it's possible to do with this laptop.

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  • Try the ultimate boot cd.  There are some CMOS passwords reset programs I have tried and they have cleared out the passwords for me.

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  • This ia what HP says to do:

    Unknown user password

    If the computer you are servicing has an unknown user password, follow these steps to clear the

    password:

    NOTE: These steps also clear CMOS.

    1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the

    computer on, and then shut it down through the operating system.

    2. Disconnect all external devices connected to the computer.

    3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

    and then unplugging the AC adapter from the computer.

    4. Remove the battery (see Battery on page 50).

    5. Remove the real-time clock (RTC) battery (see RTC battery on page 73).

    6. Wait approximately 5 minutes.

    7. Replace the RTC battery and reassemble the computer.

    8. Connect AC power to the computer. Do not reinsert any batteries at this time.

    9. Turn on the computer.

    All passwords and all CMOS settings have been cleared.

    Preliminary

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  • http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c02514991/c02514991.pdf

    Page 47

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  • Hi Barry,

    Sorry to hear about your bios password issue.  I responded to Justin's posting because I had encountered a problem with a customer not being able to remove the bios password, even after removing the batteries for 24 hours, which was advised.  Justin also complained about  the HP ProtectTools software.  Yes, a high level HP contact was identified for this product.

    However, I see that you have been given some excellent suggestions to try by the Spiceworks' experts.  I didn't see your response to whether you had HP ProtectTools installed.  If you do and have tried the suggestions recommended using HP ProtectTools, let me know so I can go back to the identified HP ProtectTools' contact.  Perhaps a better plan will be for me to get this team to document for posting on Spiceworks its recommended resolution to bios password/HP ProtectTools issue--as this issue keeps reappearing. 

    Regards,

    Priscilla,
    HP Social Media Ambassador

    The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of HP.

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  • Thank you all for your input and suggestions.

    I have a HP tech here now replacing the motherboard :(

    And thank you HP.  :-)

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  • I am having a similar issue with an HP Elitebook 8730W. From all the research i've looked at so far, i'm being advised that there is a security chip installed on the motherboard and if i desolder it from the board and solder a new one in it's place that it will unlock the bois. I got this laptop from an IT friend of mine that got it from the company she worked at and all their IT people couldn't reset even with the help of HP. Will this work or will i need to get the assistance of HP in resolving this issue and will they even help me since the laptop was purchased in the company's name?

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  • Hi Calvin,

    Sorry to hear about your Elitebook bios password issue.  I am surprised that you indicate ".... their IT people couldn't reset even with the help of HP".  The resolution from HP has been, if the unit is still in warranty,  motherboard replacement.  I understand that the most recent version of the HP Protect Tools software does address this issue.  We are continuing to work on getting a statement we can post regarding this product but the software is fulfilling its purpose of providing security for the notebook.  If you would like for me to view the previous notes in our system, please send me via PM, HP case number or the serial number and your contact information.

    Regards,

     

     

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  • I know this is an old issue, but I noticed in the BIOS that if the TXT virtualization option is enabled, the BIOS will override any attempt to disable/deactivate the TPM. That is, in order to disable the TPM, you must first disable the TXT Virtualization option. Hope this helps.

     

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  • I have the same problem with HP protect tools, administrator set password, I tried remove cmos battery, ac batterie and ac. Bios was reset  too default but password still there. Used 3rd party tool to try erase bios but did nothing more than reset again bios. I contacted hp email support yesterday but they want me to call them. I will call them in real last option. I tried too the protect tool manager but I need administrator password for it too.

     How can a password can still ther if I reset the memory? I have read some people talk about stored in eeprom for laptop or it can be a HP security ship or something maybe. Or maybe it just a default HP password with the default bios. Protect tool manager was set password too 8 character minimum for what I can see in it.

     All help welcome tx!

     

    Sorry for bad english.

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  • Hello Juan,

    Sorry to hear that you have encountered the HP Protect Tools/Bios password issue.  Perhaps this is not encouraging but I have been informed that the product is doing exactly what it was designed to do--to provide the highest level of security for your computer.  If Tech Support has advised you to call, I hope you will do that.  If you would like for me to review the case, please send me the case number via Spiceworks' private email.

    Regards,

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  • Priscilla,

     

    I have an HP ProBook 6550b that belongs to a local school district. A student put a PW on the BIOS and I can't get rid of it. I removed the notebook battery, the RTC battery and disconnected the AC power. After 5 mins I put the RTC battery back in and connected the AC adapter. The BIOS is still locked. The laptop is under warranty but I wonder if this is covered if we have to replace the system board.. I work for an Authorized Service Provider and have access to HP Channel Services Network.

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  • Hi Tim,

    Sorry to hear about your bios password issue.  The good news is the unit is in warranty.  If you send me the product number and serial number and your contact information, we can get a case started with Tech Support. 

    Regards,

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  • So warranty covers this problem?? Just wanted to make sure before opening a case with Tech Support.

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  • RajunCajun1967 wrote:

    So warranty covers this problem?? Just wanted to make sure before opening a case with Tech Support.

     

    Tim, thanks for your response.  It will depend.  That's why you need to work with Tech Support.

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  • Ok. thanks. I will give them a call and open a case for this problem. The laptop had other issues that will require a replacement Audio and ExpressCard assembly.

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  • Tim, once you get the case created, please send me the case number so I can monitor it.  I am sure you will emphasize the other issues to Tech Support.  I can also get a case going for you if you send me the product number, serial number and your contact information.

     

     

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  • Priscilla, I sent you a message thru the forums with the info you need. Thanks for the help.

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  • Hi, your audio and express card are maybe all related bios problem. Since you removed the battery like I does, it have reset your bios to default. And if you like mine , the audio are disabeled and some other feature like vga port since the reset. It integrate on laptop so it all bios feature you can disable or enable in bios.

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  • It was playing the regular Audio fine. The headphone/external audio was not working. You could plug in speakers and the audio still comes out the laptop speakers not the external..

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  • If it was doing that before you reset battery maybe it not bios related, maybe just an option to enable on window or maybe it the headphone port is broken.  Not sure if just the headphone can be disable in bios, it will be no sound at all. If it the option just be sure to try different headpone 1st, than plug headphone go control panel; sound and hardware; sound\manage devices and than select headphone, at bottom set them as default.

       It can be problem drivers too, plug headphone and try search drivers in window update for them. Try headphone manufacturer drivers too and check always for sound card drivers too.

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  • I have already ordered and received the part. I appreciate your advice but have already taken care of the problem. If it were just the device I was plugging into the port it would still cut off the speakers. When you plug anything into the headphone jack it is supposed to cut the sound to the internal speakers (which it doesn't) this is not a feature that can be enabled or disabled in the BIOS.

    Thank you for your insight and advice Juan.

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  • Np, surely it look like it broken if no sound coming out in headphone, but some time speaker can still play even if headphone plugged. Anyway , have a nice day.

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  • Just to say that my password it cleared with the help of HP and Priscilla. Tx to them and tx alot to Priscilla.

      They send me one executable dos file used with a bootable device. It used to generated a info.txt file, who they used it for generate another executable dos file, who it cleared bios password. They didnt say but I think the first info it used to generate a master password, for what I have read on the net.

    Im happy I was able to flash my bios to lastest version but now Im still out of sound, I think I messed out with some wire or plug when I opened my laptop...Anyway sound was real bad. I buyed an external usb 7.1 surround sound card. It alway useful with other pc too.

      I think the future it all with external and wifi device, we will just need I screen and all will be wifi to a big central machine :)

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  • Juan,

    BRAVO!!!  An HP BIOS password success story.  One technical specialist had shared that given other requirements, the USB could be successful.  However, your response shows a far more detailed and obviously effective solution.  This issue has remained on my radar since I first encountered it in Justin Davison's post, and I keep referencing it as a stubborn challenge during discussions with HP.  Just yesterday I listed it as a topic requiring further review by HP.

    I hope you don't mind my sharing that we had a number of behind the scene pings, one in which you expressed some pessimism about the outcome.  Like many of us, you had read about the infamous motherboard replacement solution.   I appreciate your patience as you awaited the phone call from HP.   You didn't really want to respond but YOU did.   Thanks, thanks, thanks for doing so and for working with HP's Support Specialist in Canada.  Thanks for taking the time to share the solution details.

    Now we hope you will get the other issue(s) resolved.

    Thanks again,

     

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  • Priscilla,

    Any way you could get me this bootable file to reset the password?  I'm having an issue after deleting a BIOS user and creating a new one with no password.

     

    Rafael

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  • Well the file they send me was for private use only, because of potential use against steeled devices. I had to provide a proof that I really own my pc.

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  • Hello Rafael,

    Thanks for your response.  Sorry to read that you are also experiencing a BIOS password issue.  I don't know whether this option is available yet in the U.S.  I will check, but one would have to go through HP's Technical Support process.  Juan confirmed that he had to provide proof of purchase of the computer.  If you would like for me to get a case started with our support team, please send me the product number, serial number and your contact information.

    Regards,

    EDIT:  This is the response I had prepared and forgot to submit before Juan's new input.

    Juan, thanks again for your confirmation!

     

    rmorales wrote:

    Priscilla,

    Any way you could get me this bootable file to reset the password?  I'm having an issue after deleting a BIOS user and creating a new one with no password.

     

    Rafael

     

     

     

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  • Hi priscilla, 

    i use an HP 8560p and i have the same BIOS password issue, the laptop is barely 2 weeks old, so i know its still under warranty. I read about someone who got a response from HP and was able to get the bios password recovered.

     

    Please let me know what details you need in order to open a case with HP to get this resolved.

     

    Thanks

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  • flexyneat wrote:

    Hi priscilla, 

    i use an HP 8560p and i have the same BIOS password issue, the laptop is barely 2 weeks old, so i know its still under warranty. I read about someone who got a response from HP and was able to get the bios password recovered.

     

    Please let me know what details you need in order to open a case with HP to get this resolved.

     

    Thanks

    Hello Frederick (@flexyneat), thanks very much for purchasing an HP 8560p.  However, I am sorry you are experience the dreaded BIOS password issue.  Tech Support will be able to assist you.  If you would like for me to faciliate your getting HP assistance, please send me via PM your product number, serial number and contact information.

    Regards,

     

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  • hi Priscilla

    i have probook 4530  

    and i have the same problem 

    i wanna reset the bios pw 

    every time i install hp protect tools , it make a new user on bios

    i need help  badly ...

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  • Andrew, thanks again and see my response to your ping.

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  • Hello Priscila@HP, im reading all this post, i have a similar problem with the bios of a elitebook 8440w, now im writing a private mensage to you.....

    Thank you

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  • Hello Erick,

    Thank you for your post and ping.  It appears that the solution for this BIOS password issue varies across geographies.  After providing proof of purchase, @juanvalentinocarlos received a positive resolution from the team supporting his country.   If the product is in warranty, some troubleshooting with HP Technical Support has resolved the issue.  Unfortunately, the resolution has often been motherboard replacement.  After I receive all of the required information, I will send the issue to the HP support team in your country.

    Wishing you a positive outcome,

    Priscilla

     

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  • Hello Priscila.

    Yes, mi computer 8440w is in warranty.....  So many thankx for your time for resolve my problem..

    Is very big the problem because i buy a new hard disk, SSD TYPE SOLID STATE.

    I need access to the bios for install it, and put the uefi bios update...my problem is protected.......I CANT update it

    the bios is protected by password that my family forgot it.

     

    If you have the way to help me, like in case of @juanvalentinocarlos, y will congratulated with you

    thankx ... =)

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  • Erick, thanks very much for the additional information.  Please see my latest email.

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  • Right..... and thanks , im reading the email, now i will send you te requested information,.

     

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