Restoring Spiceworks After Failed Update
Applies to: On-Prem Help Desk, Inventory
The Spiceworks app will prompt you to update, or update automatically from time to time. If the update fails it can prevent the Spiceworks app from coming back online. The restore tool provides you with a way to get back online by restoring back to your previous version of Spiceworks.
- Contacting support
- Getting back online
- Prepare to run the restore tool
- Running the tool
- Documentation and Resources
You recently tried upgrading Spiceworks to a newer version and received an error message that prevented the update from completing properly. Now you’re unable to start Spiceworks and, thus, unable to access your inventory and help desk.
First, you’ll want to start the process of determining why the update failed. Email firstname.lastname@example.org so they can review your logs and help you correct the errors that caused the update to fail.
Getting back online
In the meantime, you’ll likely want to access your Inventory, Help Desk, Monitoring, etc. That’s where the restore tool comes in. This tool will revert you back to your previous version, while keeping all of your upgrade attempt information around so the support team can determine the cause of the upgrade failure.
Prepare to run the restore tool
Before running the restore tool check a few things that can cause the restore to fail:
- make sure the Spiceworks service is completely stopped (check your running processes to make sure that there are no instances of
- ensure your server has sufficient free disk space for the restore process to complete (the restore process will double the size of your
- no apps are accessing the Spiceworks database or any other files in the
Running the tool
The restore tool will restore the backup that was created in
\Spiceworks\sys_backup during the most recent upgrade. You can review the contents of this directory and its timestamps before restoring.
Restoring is not meant to be a permanent solution because a failed update often means you have a corrupted database. Be sure you contact support so they can help you correct the underlying cause.
To run the restore tool:
- navigate to the Spiceworks folder, generally
C:\Program Files (x86)\Spiceworks
Note: If the restore fails you likely still had some Spiceworks services running and the tool wasn’t able to proceed. Try running the tool again.
Documentation and Resources
As always, if you have trouble with the restore tool you can contact support at email@example.com.