Spiceworks Support How Tos

Hello Everyone,So my team just got hit with a curve ball. We currently have all our file storage on site and we do tape back ...

Im trying to find the URL to the support form page?

So as I understand, Spiceworks doesn't require a scanning agent to be installed on every computer on the domain. Yet, only th...

I haven't been able to find an up-to-date download link for the HelpDesk Server .ova.  Is there one available?

In the old interface I could click on the user who submitted the ticket and find details about them, hovering often showed me...

Hello, I have installed the agents on a system successfully. I am unclear on how to initiate the agents. Are they running aut...

I have looked through the email settings but i cannot find where to change the email so it creates a new ticket? 

Is there a way to split two tickets in cloud help-desk once they have been merged? 

I work for an MSP (Managed Service Provider) as an Engineer (out in the field). My company has a Dispatch team that handles p...

how do i share a kb article with my team?