Spiceworks Product Plan
Welcome to the Spiceworks Product Plan!
For the last decade-plus, you’ve trusted Spiceworks to connect you with the people, products, and information you need to more efficiently do your job and make daily technology and business decisions with confidence. And whether you’re an IT, marketing, or sales professional, you rely on us for the insights and intelligence you need to take your business - and career - to the next level.
Spiceworks is a marketplace built on trust and authentic relationships that benefit everyone here - IT professionals and the organizations you work in, marketing and sales teams at the world’s leading technology vendors, and Spiceworks. Since our founding, we’ve worked with you to build what Spiceworks has become today, and we’re incredibly excited about the path we’re laying for the future.
The first step in that journey is codifying and helping you understand our development and engineering plans and priorities, and more importantly, what they mean to you and your organization. So welcome to the Spiceworks Product Plan, a straight-forward and easy way to get visibility into our product forecast, new features we’ve introduced, and experiments we’re currently or planning to run.
We’ve organized the Plan into five sections: 1) Insights you need to run your business, 2) Connections to the people who can help you, 3) Ways to level-up your IT expertise, 4) Intelligence for you and the technology vendors you work for, and 5) Product end of life details. Our Product Blog and Development Previews will complement this Product Plan so be sure to subscribe to both for up-to-the-minute news and information.
Without further ado, let’s jump right in!
Insights to manage your business
From the beginning, we’ve aimed to help you answer the tough technology questions faced by businesses worldwide, every day. From identifying what’s on your network to helping move an application to the cloud, Spiceworks is always working on ways to give you and your business the insights you need to better buy and manage technology.
As technology becomes more complex and at an ever-increasing rate, it’s important to harness the collective knowledge of the world’s businesses and technology brands to make buying and managing IT simpler...and more insightful. Here is what we’re working on to make this happen:
- Cloud Help Desk: Our goal is to provide a zero-maintenance, easy-to-use way to support your end-users, by providing the most common help desk features, for one or multiple organization/departments.
- Insights: We’re adding insights to the Cloud Help Desk. You may have noticed some ads have been replaced with insights and opportunities to connect with relevant vendors in networking-related help desk tickets. This is very early stage, but we think this approach could provide a lot of value…and might replace some or all of the ads in the Cloud Help Desk in the future. The current Insight experiment compares your networking ticket activity with all other businesses using Cloud Help Desk and notifies you in case of meaningful differences.
- Side-navigation: Added the cloud tools left side navigation to Cloud Help Desk, so you can now easily access hardware and software Inventory, Contracts, Connectivity Dashboard, and Cloud Help Desk from a single location.
- Local installation: Help Desk Server is now available for download to new uesrs (ticket migration from another help desk system is not yet supported). Help Desk Server is the locally installable version of the Cloud Help Desk code, for those who can only run a help desk on premise.
- Migration: Enable large database (>200MB) migration from Desktop Help Desk to Cloud Help Desk (or the locally installable version).
- We've created a brand new user reporting interface to refresh the functionality you're used to seeing in the Cloud Help Desk’s Reports area. As part of the refresh, we've updating how you access your help desk data, whether you want to filter and view ticket information or export your ticket data for analysis. [Learn more]
- We have released a Cloud Help Desk report template for Microsoft Power BI. This template is a simple example but it fully customizable. Read more this update here and download the template and don’t forget to let us know what you think. [Learn more]
- Inventory Online: Our goal is to help you easily track your hardware, software, and services, and we’re using locally deployable agents to give you info of what’s on your network.
- Software inventory: We recently added a software inventory view to help you spot unwanted or obsolete software installed across your workstations and servers.
- Agent: We’ve improved the reliability of our multi-platform (Windows and macOS) agent. It’s used to scan your network, collect workstation and server details, and perform connectivity tests within our cloud-based tools - more on the agent here. We’re very pleased to see its adoption growing rapidly.
- Reporting: We have released an Inventory Online report template for Microsoft Power BI. This template is a simple example but it is fully customizable. Read more this update here and download the template and don’t forget to let us know what you think. [Learn more]
- Contracts: We recently launched the first version of a tool to help you track your organization’s contracts with technology vendors and make it easy to share contract details with fellow IT pros or other departments such as Finance and Accounting.
- Connectivity Dashboard: We are currently implementing email alerts that will trigger when a target device or URL is not accessible as a way of monitoring the status of the device or application.
- Improved Product Review Pages: We’re actively working to improve the product reviews area by adding:
- Data-driven tech insights like usage trends & product sentiment to help you reduce risk and increase confidence in your technology purchase decisions are now on review pages
- Data visualizations showing market leaders in each technology category
- Improved search and filtering functionality
- Insights on Topic Pages: Topic pages about purchasing tech now include product suggestions with data-driven insights like usage trends & product sentiment. [Learn more]
Connections to the right people at the right time
We’ve been connecting people who need business technology - usually IT pros - with those who make and sell technology - usually tech vendors - since 2006. How? First, with relevant ads in Spiceworks, and then emails, webinars, community participation, and much more! While that’s been great, we’ve always felt there must be a better way to connect you with the experts and solution providers who can best help your business. And if you work for a technology brand, connecting you with the technology buyers who are in-market for your products and services.
Here’s what we’ve recently launched and are currently working on:
- Intent-targeting capabilities: We’ve built more intelligence into our ad, email, and lead generation products so they’re more targeted and in line with the technologies a business is most likely to need. For example, if you’re from a company actively researching security solutions in Spiceworks, you’re more likely to see ads from vendors with relevant security solutions. We recently expanded our intent-based targeting capabilities to help IT vendors engage in-market businesses across 27 technology categories, nearly doubling the 14 previously introduced options. We expect this to roughly double again by end of the year. You can learn more here.
- Self-Serve Ads & Programmatic: We’ve made it easier for technology vendors to advertise on our platform with self-serve ads. Our self-serve advertising platform supports geo-targeting, making it a great solution for local and regional service providers. And for larger advertisers, we’re offering more ways for them to use programmatic bidding on our platform.
- Direct Connections: One of our goals is to connect technology buyers and sellers at the ideal stage in the purchase journey to help reduce friction and improve satisfaction throughout the technology buying process. Here’s where these connections can happen:
- Cloud Help Desk: We just released a "Connection" experiment that helps you get in touch with technology vendors via Spiceworks when insights are detected on your networking tickets.
- Match with Service Providers: We know IT service providers play an important role in supporting various technology projects and purchases at your organization, so we’re working to match you with service providers directly through Spiceworks based on your location, type of project, services offered by providers in your area, and technologies used.
- Backup Project Planner: Protecting your company's data requires buy-in from “the business” as well as IT. You can use our Backup and Data Recovery project planner to make your business case, reduce the time and pain associated with the shortlist process, and connect directly with technology vendors - all in one convenient place. [Learn more]
- Reviews Page Connections: We've enabled a number of opportunities to directly connect with technology vendors (real people) in the Product Reviews area to assist with product questions that arise when researching technologies to purchase. [Learn more]
- SpiceCorps: We’ve made a variety of updates over the last several months to improve the features SpiceLeaders have access to in order to both bolster the awareness of local meetups and make managing these groups easier.
- Promoting local groups during account registration: Once a new member has registered for the Community, we list up to four (4) SpiceCorps near them that they can join.
- Find an attendee who didn’t RSVP: Now SpiceLeaders can search the entire Community, not just their local group, to find members who attended a meetup but didn’t RSVP for the meeting (or even join the group). This way all attendees, to include brand representatives, get their points and badge too.
- Manage Guests on RSVP Attendance: Not only made it clearer to SpiceLeaders which participants were planning to bring guests, but we also now enable Leaders to update those details when marking attendance. This provides visibility into who brought more guests than originally planned or members who had a conflict come up and couldn’t attend.
- Sort Followers by Date Joined Group: We rolled this feature out to all Groups but it was created specifically for SpiceCorps. SpiceLeaders like to know who recently joined their group so they can reach out, say hi, and see if they have any questions. This feature allows them to do just that!
- Integrating with other services: We’re researching how it might benefit our meetups to integrate SpiceCorps with other services used to organize online groups that host in-person events for people with similar interests.
- Status Program: While the pepper level system is useful to know who is highly engaged in Spiceworks, we’ve begun work on a status program that will help promote subject matter experts (SMEs) and those who have experience with specific technologies. This will make it easier to find and connect with individuals who you can trust to help you with specific technology challenges or questions. [Learn more]
Improvements to your IT Skills
Although we don’t have to tell you this, the IT landscape today is vastly different than it was just 10 years ago. It’s not easy to tackle today’s challenges while also keeping an eye on what’s coming tomorrow. To help you continuously evolve your IT skills and expertise, we strive to provide Community-driven experiences that enable you to connect and learn directly from your peers.
- Tech Status: We’ve laid the foundation by introducing Verified Professional and Job Experience to Spiceworks Profiles. You can also earn tech status based on your experience and expertise with technology you've used (see Status Program above in the Connections section).
- New Learn Sections: Improve your tech skills in only 10 minutes a day with new Learn sections. Learn sections are aggregated groups of user-generated, educational content categorized by skill level and difficulty. New sections will be released in areas around SQL Server, Databases Careers / Training, and Telephony. [Learn more]
Intelligence for Technology Vendors
If there were no technology vendors, there’d be no network, no cloud…and no IT. Over the last decade-plus, we’ve helped you and the brands you work for - from the world’s largest companies to the next great startup - reach and engage technology buyers. And we’ve made you smarter by sharing intelligence on budgets, the market, and ways to build more meaningful, lasting relationships with your customers and prospects. We’re upping our game here even more so you can continue to build the best products and get them to the right buyers most efficiently.
- Account Intelligence: There are two big problems in technology sales today: 1) most Sales organizations don’t really know who needs or wants their solutions, and 2) many vendors think they’re the only viable player in their space. As you can probably attest to, this leads to a world of wasted sales calls and “me, me, me” communications to customers and prospects. We want to help solve these problems so we’ve started by rolling with three (3) key features.
- Account Prioritization: We can determine when a current customer or prospect is most likely in need of a solution by analyzing their activity across our products. By letting you know which businesses are in greatest need, you can prioritize efforts to help those accounts.
- Purchase Intent Strength: As your customers or prospects learn about solutions, their need for information evolves. By better understanding where a business is in the purchasing journey, you can provide better information more quickly.
- Competitive Interest: In any technology category there are typically many solution providers who can meet a customer or prospect’s needs. Knowing who your competitors are enables you to position your products and solutions appropriately and deliver the best solution at the best price.
- Account Based Marketing (ABM) solution: A more intelligent ABM solution takes the fundamentals of ABM marketing to the next level by prioritizing accounts that are in‑market for your product or service, engaging with prospects and answering their questions within their online discussions, and ultimately gaining more insight into which materials they’re interacting with and companies being considered.
We’ll be doing much more here as we get feedback from you and the technology buyers in our marketplace. We’ll create more ways for technology buyers to openly share what they’re looking for and when they’re interested in talking to someone, which in turn will make for more educated vendors… and better process and prices for all.
End of Development
Products and services reach their natural end of development for various reasons, including the rate they’re adopted, the cost to continue production, or the introduction of a newer product or deployment model. As part of our ongoing evolution to provide you with better functionality and more robust products and services, our goal is to be transparent about what products and services we’re no longer actively developing.
- Spiceworks Desktop 8.0:
- We are not actively working on Spiceworks 7.5 and stopped the 8.0 beta program. In addition, the legacy Desktop application will be officially considered end-of-life software on December 31, 2021. As previously highlighted, we have worked and delivered the first version of an on-premise solution, built from the Cloud Help Desk code base. The product is called the Spiceworks Help Desk Server (HDS) and is now available for download for new users (ticket migration from other help desk product is not yet supported). We are also contemplating the same strategy for Inventory.
- Spiceworks Desktop 7.5:
- We are not actively working on Spiceworks 7.5 and it will be officially considered end-of-life software on December 31, 2021.
- As of December 31, 2020, due to the End Of Life of Adobe Flash, the network mapping function of the legacy Desktop no longer functions.
- As of July 1, 2020, MyWay can no longer accept new sign-ups. Current users of MyWay will not be affected.
- Due to API changes announced by HP and Dell, the warranty information displayed in the Spiceworks Desktop on-prem application will soon no longer be accessible. We are considerng supporting this information in the cloud-based Inventory online in the future. Should we decide to, we'll ensure to keep our Community informed.
- As of Feb 28th, 2020, ATT/Alien Vault is deprecating the Alien Vault Threat Alert integration endpoints. After this date, Spiceworks 7.5 users will no longer be able to receive suspicious IP alerts.
- As of January 6, 2020, Spiceworks is deprecating the Request for Quote (RFQ) service. After this date, members will no longer be able to access quotes within this service. Members who have used the service in the last few years have already been informed. Note that the Purchase List and Vendors features of Desktop Inventory and Help Desk will continue to work.
- SSL Checker: As of June 16, 2020, Spiceworks is deprecating the SSL Checker tool. After this date, it will no longer be accessible for use.
- Product Catalog: As of January 6, 2020, Spiceworks is deprecating the Request for Quote (RFQ) service. After this date, members will no longer be able to access quotes within this service. Members who have used the service in the last few years have already been informed.
- Network Monitor: The product is no longer available for download anymore and will not be supported any longer, as of Jan 20, 2020. The Spiceworks Connectivity Dashboard is the recommended replacement tool for those would want to keep using a free Spiceworks solution. [Learn more]
- The Cloud Cost Monitor tool was removed from the Spiceworks Tools page on June 3rd, 2019 and is not currently supported. We recommend finding another similar solution from vendors in Spiceworks, such as:
If you have any questions or feedback, we recommend responding to the content hyperlinked in areas above, but you can also contact us directly.
Last updated: November 6, 2020