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Author Justin Cowan
Justin for Zoom
Dec 20, 2022 at 18:36 UTC | Zoom

Interesting Data Regarding How Zoom Was used in 2022

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As 2022 draws to a close, we conducted a survey to learn how people used Zoom this year, combining all of the data in a recent blog post. Within this blog post are some interesting data points like:

Busiest days of the week:

-Tuesday is the busiest day for the number of meetings, conference room usage, and hosting hybrid events

-Wednesday is the busiest day for making phone calls, sending team chats, using virtual whiteboards, and hosting webinars

And busiest days of the year:

-Team Chat: Jan. 12

-Meetings: Jan. 19

-Whiteboard (since launching in April): May 10

These are just a few of the data points we’ve gathered. If you want to learn more about the data and survey questions we asked, head on over to this blog post Opens a new window. Maybe it will even help you make a business case for Zoom products!

What do your analytics show? Share your data points and experience below.

Author Justin Cowan
Justin for Zoom
Dec 14, 2022 at 17:52 UTC | Zoom

Admins! Simplify Your Conference Room Management with these Zoom Rooms Features

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IT Pros are busy people, and we get it. That’s why we have designed Zoom Rooms with the IT Pro in mind. Below are some enhancements and features that we’ve brought to help you simplify the management and deployment of hardware for Zoom Rooms.

Importing Zoom Rooms

Using a .CSV file to import Zoom Rooms will enable you to create up to 1000 Zoom Rooms at once and also add calendar integrations, the type of Room (such as a Kiosk, Personal Zoom Rooms, or Digital Signage Only), capacity, tags, and the location of the Room in your Zoom Rooms location hierarchy. This enables you to complete multiple steps associated with deploying a Zoom Room in a single action!

Scheduled Updates

Scheduled updates allow you to select a single device or multiple devices, and select a time and date to process an update. And to give you an idea of what updates you’ve scheduled, you can also view your scheduled updates, make edits, remove devices, and track the progress of each update as it takes place.

Zoom Rooms Tagging System

To make the process of organizing your Zoom Rooms easier, we’ve made it possible to create and apply custom tags for Zoom Rooms Opens a new window. This allows you to create and manage a total of 500 unique tags that you can apply to your Rooms.

Head on over to our recent blog post Opens a new window for all the updates to make your management of Zoom Rooms effortless.

Questions about Zoom Rooms? Already using it and have feedback? Let us know below!


Author Alison C
Alison (Zoom)
Dec 5, 2022 at 17:20 UTC | Zoom

Introducing Zoom Mesh, a Zoom native eCDN solution

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The last few years have made us fairly accustomed to virtual meetings, webinars, and online events. And now, as people return to the office and hybrid work becomes more permanent, video communications and virtual events remain critical for business productivity. But what happens if your office WAN or internet connection, already stretched thin by hundreds (or even thousands) of meetings, must support large-scale webinars or events, further burdening your limited bandwidth?

To help businesses minimize such potential livestreaming constraints, we’re excited to announce the launch of our native eCDN solution, Zoom Mesh Opens a new window Opens a new window. Built to dramatically reduce your WAN or internet bandwidth usage, Zoom Mesh preserves the experience of Zoom Events Opens a new window Opens a new window and Zoom Webinars Opens a new window Opens a new window attendees and enables you to take full advantage of these products while eliminating the reliance on third-party eCDN solutions.

What exactly are CDNs and eCDNs?

So, what exactly is a CDN? To put it simply, content delivery networks (CDNs) are designed to enhance the speed and reach of content streaming over the internet. CDNs are typically composed of geographically dispersed servers built to distribute streamed content spatially, relative to end users. Think about it this way: if you’ve ever wanted to binge-watch your favorite streaming video show but remember it feeling painfully slow in earlier years, then you know the difference a CDN can make.

Enterprise content delivery networks (eCDNs) use technologies such as multicasting, caching, and peer-to-peer forwarding to improve organization bandwidth utilization for broadcast-style, one-to-many media streaming events. Such events (think town halls or all-hands webinars) are notoriously bandwidth-intensive since they distribute large amounts of simultaneous identical media streams to remote office locations, often serving thousands of end-users. As a result, eCDN solutions in recent years have become an integral part of many organizations’ networking environments.

How Zoom Mesh works

On a high level, Zoom Mesh optimizes bandwidth by eliminating identical streams and relaying media between clients in the same location. In more technical terms, it relies on peer-to-peer technology to improve bandwidth utilization by reducing the number of simultaneous media streams traversing the enterprise WAN edge.

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With Zoom Mesh, identical media streams are sent to select parent clients, which are then redistributed by the parent clients to child clients.  

The media streams are transmitted from the cloud only to dynamically selected parent clients. Once these parent clients receive the media streams, they then forward them to other clients in the same location called child clients. Each parent client can support up to 50 children, potentially reducing internet bandwidth consumption at a location by an order of magnitude. The Mesh configuration is created approximately 10 minutes before the start of a Zoom Event or Zoom Webinar and is dynamically adjusted during the event.

Zoom Mesh: efficient, scalable, manageable

We built Zoom Mesh not only to minimize bandwidth constraints but also to help organizations lower costs by removing the need for third-party eCDN solutions. And, because Zoom Mesh is easy to enable, you’ll be up and running quickly to minimize disruptions to your livestreaming content and maximize the full potential of Zoom Webinars and Zoom Events.

Simple enablement

Get up and running in no time. With Mesh’s seamless integration into the Zoom ecosystem, you can enable Zoom Mesh in minutes and start optimizing your webinars and events bandwidth immediately, with no deployment of any on-prem or client components required and no adoption activities needed.

Efficient performance

Zoom Mesh works for webinars and events at office locations of your choice or for the whole organization using an internal network. Zoom Mesh is capable of improving your bandwidth utilization while allowing attendees to use all the native features of Zoom Events and Zoom Webinars, such as Q&A, polling, chat, reactions, surveys, etc.

Reliable and scalable

Zoom Mesh is natively built on the reliable Zoom video platform as an overlay for the existing Zoom Webinars and Zoom Events framework and doesn’t negatively affect its performance.

Part of the Zoom ecosystem, Zoom Mesh can scale to tens of thousands of users and hundreds of locations within your organization, all with minimal impact on the client performance or user experience, with child client latency measured in milliseconds.

Effective management

The Zoom Mesh dashboard is a single admin console that makes it easy to monitor mesh performance, measure webinars and events bandwidth utilization, gain insights into attendee endpoint performance and analyze mesh ROI.

Say goodbye to third-party eCDNs

Third-party eCDN solutions can result in a loss of the Zoom Webinars or Zoom Events native experiences and cause most of its features to become unavailable. These solutions can also be costly to deploy and manage since in most cases they require on-prem components and proprietary clients.

Zoom Mesh addresses these third-party eCDN limitations by providing native integration with Zoom clients and backend, and allows webinar hosts and attendees to experience the solution’s full features, and ensures viewers can engage in your content. Because nothing is installed on-prem, Zoom Mesh can be enabled by an IT administrator in minutes and is fully customizable to address the requirements of even the most complex corporate networks out there.

Give your audiences the experience they deserve

Don’t let bandwidth constraints slow you down. Get started with Zoom Mesh Opens a new window Opens a new window today to minimize the burden on your office WAN or internet connection and give your audiences an enjoyable and productive experience.


Author Justin Cowan
Justin for Zoom
Dec 1, 2022 at 21:24 UTC | Zoom

Zoom a Leader in 2022 Gartner® Magic Quadrant™ for UCaaS, Worldwide

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Gartner is a trusted source for organizations looking for guidance on leading-edge technology solutions. The Gartner Magic Quadrant report helps you evaluate technology providers in a given market such as unified communications and how they are being measured on their ability to execute and completeness of vision.

And we are pleased to announce that Zoom has been named a Leader Opens a new window Opens a new window in the 2022 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide for the third time in a row!

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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Zoom.

For this year, the Gartner Magic Quadrant for Meeting Solutions has been rolled into the Unified Communications as a Service (UCaaS) Magic Quadrant, which now includes enterprise telephony, meetings, unified & instant messaging, mobility, and communications-enabled business processes. Zoom was named a Leader in the Gartner Magic Quadrant for Meeting Solutions three times, and this is the third time in a row Zoom has been named a Leader in the Gartner Magic Quadrant for UCaaS.

The UCaaS report evaluated 12 companies in the unified communications space, and we are thrilled that Zoom has been recognized as a Leader in this space for its UCaaS offering. Our offerings in the UCaaS space include enterprise-grade solutions like Zoom Team Chat Opens a new window, Zoom Phone Opens a new window Opens a new window, Zoom Meetings Opens a new window Opens a new window, and Zoom Whiteboard Opens a new window Opens a new window.

“We are humbled to be included in the Gartner Magic Quadrant for UcaaS and believe it solidifies our continued influence in this space,” said Greg Tomb, President of Zoom. “With recent additions to our platform like Zoom IQ for Sales and our new all-in-one license type, Zoom One Opens a new window Opens a new window, we are continuing to prioritize and pair ease of use with innovation to build a platform that meets emerging collaboration demands and further delivers customer happiness.”

To read the 2022 Gartner Magic Quadrant for UCaaS, Worldwide report, please visit our webpage Opens a new window Opens a new window.

Source

Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, Rafael Benitez, Megan Fernandez, Christopher Trueman, Pankil Sheth, 28 November 2022

Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER and Magic Quadrant are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.


Author Justin Cowan
Justin for Zoom
Nov 28, 2022 at 21:07 UTC | Zoom

Zoom Contact Center Has New Features and Is Now Available in More Countries

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Today’s customers want more. They want highly personalized experiences that don’t just meet their expectations – but make them feel like a VIP. And now, you can deliver this to your customers with Zoom Contact Center Opens a new window. Previously only available in North America, our omnichannel contact center-as-a-service Opens a new window (CCaaS) is now available for businesses in the UK and Ireland and coming soon to additional European countries.

Zoom Contact Center helps businesses across all industries deliver prompt and personalized responses to their customers over a variety of channels, including voice, chat, SMS, and video – every time, the first time.

What’s New?

  • Zoom Virtual Agent Opens a new window

  • Unique waiting room experience

  • Advanced skills-based routing

  • Integrations with popular applications like Salesforce, Zendesk, and ServiceNow

  • Robust data analytics

Head over to our recent blog post Opens a new window to learn more about Zoom Contact Center and how to get started.

Are you an IT Pro already administering Zoom Contact Center? Or have questions about it? Post below and interact with us here on Spiceworks.

Author Justin Cowan
Justin for Zoom
Nov 15, 2022 at 17:41 UTC | Zoom

Enhance Remote Learning For the Deaf, With Our Sign Language Interpretation

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IT Pros know the conveniences of remote learning as well as we do. And now, it’s getting even better for those who need additional features. Introducing...Zoom Sign Language Interpretation View: Zoom Meetings Opens a new window and Webinars Opens a new window hosts can now arrange for a sign language interpreter in advance and enable students to choose an interpreter in their preferred language.

Want to know even more about Zoom’s accessibility features? Head on over to our recent blog post on the topic. You’ll learn about features like:

  • Focus Mode

  • Live transcription

  • Waiting room name change

  • Screen Reader

  • And more

Here’s the link to that recent blog post Opens a new window.

Questions about Zoom accessibility features? Is there a particular one you already use and love? Post below and interact with us here on Spiceworks.

Author Justin Cowan
Justin for Zoom
Nov 10, 2022 at 22:43 UTC | Zoom

Enhanced Team Collaboration and Customer Experiences

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At Zoomtopia, we introduced some exciting new platform innovations making connecting, staying organized, and getting work done; easier than ever before.

Get the inside scoop on features like:

  • Zoom Mail and Calendar

  • Zoom Spots

  • Smart Recordings

  • Meeting Templates

  • New Avatars

And so much more! Head to our blog Opens a new window and let us know in the comments what you’re most excited about!
Author Justin Cowan
Justin for Zoom
Nov 4, 2022 at 16:38 UTC | Zoom

Prepare for Zoomtopia 2022, with the Zoomtopia Merch Store

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As we’ve mentioned in our previous post, Zoomtopia is a hybrid event this year. Show your enthusiasm in person by grabbing some Zoomtopia merch before the event.

At our Merch Store Opens a new window, you’ll find:

  • T-Shirt

  • Hoodie

  • Vests

  • Caps

  • Tech Kit

  • And more

We invite you to sport this gear during Zoomtopia, and beyond.

We hope to see you in person at Zoomtopia 2022.

Author Justin Cowan
Justin for Zoom
Oct 28, 2022 at 18:52 UTC | Zoom

Zoomtopia Starts in 14 Days. Come Learn More About Zoom, As Well As Other Topics

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We’re counting down the days until Zoomtopia!

This year we will be hosting a hybrid experience so if you can’t make it in person, no problem! Join us on Zoom Events! Register Opens a new window for exciting product announcements, insights on transforming the way you work, and networking with peers.

Zoomtopia promises not only a unique professional learning opportunity but also an unforgettable event experience. And when you use the code “Happy300” at checkout through the end of October, you’ll unlock a special discounted rate of $300. Passes are limited, so save your spot today.

Here are five reasons you should join us in person at the San Jose Convention Center on Nov. 8 and 9 to get a one-of-a-kind event experience.

1. Get a front-row seat for the future of communications

Dive deep into the innovation and absorb the insights during our:

  • Vision Keynote, featuring Eric S. Yuan, founder and CEO of Zoom, and Chirantan (CJ) Desai, Chief Operating Officer of ServiceNow, and Product Keynote, featuring Chief Product Officer Oded Gal.

  • Fireside chat with multi-platinum Grammy-winning super-producer Timbaland, Eric Yuan, and Zoom’s Head of Social Impact, Roxana Shirkhoda. They’ll discuss the power of innovation and how leaders can leverage their platforms and technology to drive positive impact within marginalized communities. And, Timbaland has a surprise in store for in-person attendees Opens a new window.

  •  Guest Keynote, a fireside chat between Eric Yuan and Enrique Lores, president and CEO of HP Inc.

2. Enjoy in-depth product training and technical labs

Past attendees have asked, and we are delivering! For the first time, onsite attendees have access to technical labs that will allow deep dives into Zoom’s integrated platform. Explore a product or solution and get real-world insights on a range of topics, from real configurations to security strategies, third-party apps, and integrations. Also, check out our technical track for even more real-world scenarios and strategies.

Not interested in a technical track? Check out our five other tracks:

  • Continuous collaboration

  • Hybrid work

  • Hybrid & virtual events

  • Customer experience

  • Leading with care

3. Network with peers and industry experts in real life!

Stop by the New Dimensions Expo to network with other attendees, and get hands-on training from Zoom product experts, partners, and more. The expo will also feature technical hands-on labs, sponsored theater sessions, and access to our brand-new Zoom Hub, where you can experience demos firsthand on the Zoom platform. And, did we mention the iconic Jam in the Van will be parked inside for guests to watch live musical performances?

4. Explore the content theaters

By now, you should know that nothing at Zoomtopia is ordinary and that applies to our breakout sessions too. Dive into different portals inspired by Zoom’s default virtual backgrounds. Our immersive experience content theaters can make you feel like you’re in “Honey, I Shrunk the Kids” or on a desert vacation complete with a tiki bar. These content theaters will take you through a portal to another dimension and guide you through our best-in-class hybrid event experiences.

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5. Dance it out at our “Celebration of Happiness”

At the of day one of Zoomtopia, we’re hosting an in-person-only concert that you cannot miss! Ed of day njoy a festival-style concert featuring:

Lawrence, an eight-piece soul-pop band who is quickly growing in popularity

Yola, a British singer-songwriter, musician, and actress whose 2019 debut album “Walk Through Fire” earned four Grammy Award nominations, including Best New Artist

Nelly, rapper, singer, and songwriter, has sold more than 20 million albums around the world

This “Celebration of Happiness Opens a new window” includes not only world-class live music but also incredible food, networking, and games.

Sound like fun? Register now Opens a new window for Zoomtopia 2022! Don’t forget to use the code “Happy300” at checkout through the end of October to unlock a special discounted rate of $300. Passes are limited, so save your spot today.

We can’t wait to see you there!

P.S. – If you’re looking to sport our exclusive 2022 merchandise during Zoomtopia and beyond, check out our Zoomtopia store Opens a new window.

Edited Oct 28, 2022 at 19:09 UTC
Author Justin Cowan
Justin for Zoom
Oct 20, 2022 at 15:04 UTC | Zoom

Reserve Your Spot at Zoomtopia’s First-Ever Developer Summit

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Are you a developer using Zoom’s Meeting and Video SDKs to integrate Zoom Meetings? Well come get a chance to connect with other builders and share insight and best practices, during Zoomtopia’s First-Ever Developer Summit Opens a new window!

Our Developer Summit portion of Zoomtopia will be virtual-only and the registration can be found here Opens a new window.

What can you expect at this virtual event?

  • You will meet our Chief Technology Officer, Brendan Ittelson, who will kick off this one-day summit with a keynote presentation

  • Choose your favorite sessions from four resource-packed tracks highlighting key components of Zoom’s Developer Platform

  • Connect with other builders to share insight and best practices during virtual networking opportunities

Visit the Developer Summit website Opens a new window to view expanded descriptions of each session topic.

Register now Opens a new window. We hope to see you there!
Edited Oct 20, 2022 at 17:36 UTC
Author Alison C
Alison (Zoom)
Oct 12, 2022 at 20:30 UTC | Zoom

👋🏽 🌏 Introducing new language catalogs in our Zoom Learning Center! 🌏 👋🏽

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The Zoom Learning Center now offers its most popular product and administration courses in Italian, Portuguese, French, and Korean. These courses are in addition to our existing English, Spanish, German, and Japanese catalogs. Global users can expect the same great experience in on-demand courses and learning plans such as:


  • Getting Started with Zoom

  • Getting Started with Zoom Administration

  • Zoom Security Basics

  • Before the Meeting

  • Zoom Rooms, Zoom Phone, and more!


Simply select your preferred language from the 🌐 tile in the upper right corner of the Opens a new windowZoom Learning Center homepage Opens a new window Opens a new window to apply translations across the platform.


Here are a few reasons you’ll love the Zoom Learning Center:

  1. It’s for everyone — You don’t have to have a Zoom license or any experience with Zoom to start learning. With free courses and short videos for new and advanced users alike, there is truly something for everyone.

  2. Access courses on your schedule — Learning Center courses are designed for your convenience. Enroll and learn at your own pace from any device, whether at your desk or on the go.

  3. More than meetings — Learning Center courses span Zoom’s suite of products, including Team Chat, Phone, Whiteboard, Meetings, Events, Webinars, and Rooms. Gain additional skills to create new and exciting experiences on Zoom, or check out a product you’ve never tried before.

  4. Always be in the know — Courses are updated as Zoom’s products evolve, so you’ll always have the latest information as you navigate Zoom for work and fun.  

  5. Boost your skills — Add a Zoom power-user to your team: you! Collect badges after completing courses, beginning with our Security Champion badge, and bring a valuable skill set to your team and your resume. More certificates and badges will be available as the Learning Center expands.

  6. Did we mention it’s free? — That’s right, it’s free to learn in the Learning Center.


Look for additional courses and languages as we continue to expand our catalog 📚. And as always, you can view any of our Opens a new windowShow Me videos Opens a new window Opens a new window🎥 with closed captions in hundreds of languages!



Author Justin Cowan
Justin for Zoom
Oct 12, 2022 at 14:59 UTC | Zoom

Register for Zoomtopia 2022 Today and ‘Explore New Dimensions’!

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We have some exciting news! Virtual registration is now open for #Zoomtopia 2022 Opens a new window! Our sixth annual user conference will be a hybrid event! Our virtual offering is complimentary and available to all.

This year join us for interactive sessions, discussions with customer panels, and inspiring guest speakers as we step through the portal of Zoomtopia 2022 Opens a new window to Explore New Dimensions. You’ll be transported to inspiring realms in this highly curated and personalized experience to glimpse the future of communications.

Diving deep beneath the surface, you’ll explore the universe of Zoom’s integrated platform, and discover how it elevates your experience, bringing you closer to your vision, your work, and your world.

What is Zoomtopia?

Zoomtopia celebrates our customers and communities. It’s 2 jam-packed, interactive, fun and inspiring days devoted to collaboration and innovation. You’ll get the insight, and experiences needed to help you make the future of work, really work.

Learn all about it with more than 60 can’t-miss sessions across these tracks:

  • Continuous Collaboration

  • Hybrid Work

  • Virtual and Hybrid Events

  • Customer Experience

  • Technical

  • Leading with Care

Join Us In-Person Opens a new window November 8-9, 2022

San Jose Convention Center, San Jose, California

Join Us Virtually

AMERICAS Opens a new window November 8-9, 2022

EMEA Opens a new window|APAC Opens a new window|JAPAN Opens a new window November 17, 2022

We hope to see Spiceheads at #Zoomtopia 2022!

Author Justin Cowan
Justin for Zoom
Oct 3, 2022 at 21:20 UTC | Zoom

Zoom Team Chat Best Practices

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Do you want to look like a pro while using Zoom Team Chat? In our recent blog post Opens a new window, we have some best practices to help you meet that standard. In this guide, you’ll learn:

  • How to reply under a specific message

  • How keeping things short can help keep it clean

  • How to use @all and @mentions in a thoughtful manner

  • And more

So head on over to the blog post Opens a new window today and learn more about Zoom Team Chat best practices.

As an IT professional, what is your viewpoint on using Emoji’s in chat? Share your thoughts on that below and interact with us here on Spiceworks.

Author Justin Cowan
Justin for Zoom
Sep 26, 2022 at 19:35 UTC | Zoom

Become a Great Virtual Event Presenter & Host, With Our Ultimate Guide

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Have you been thrust into presenting or hosting virtual meetings? Well, we have a guide for you. With our Ultimate Guide for Event Hosts and Virtual Presenters Opens a new window, we go over:

  • Producing an engaging live-streaming experience

  • Setting up your Zoom event

  • Accessing popular Zoom Meetings and Zoom Webinars features

  • Extending your brand reach

  • And more

So, become the virtual event hosting pro you know you can be. Head to this link Opens a new window to download!

Do you remember the first time you had to present live? Share your first experience below, as well as what you learned from it.


Author Justin Cowan
Justin for Zoom
Sep 23, 2022 at 16:32 UTC | Zoom

Zoom Phone Achieves 4 Million Seats

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Yes, you heard that right. Zoom Phone has 4 million seats. And in our recent blog post, we outline some of the reasons why companies are choosing Zoom Phone.

If you don’t know what Zoom Phone is:

Zoom Phone is a cloud business phone Opens a new window solution and was launched in Jan. of 2019. We designed it to be reliable, simple and as easy to use as our video platform.

There are multiple reasons why companies have chosen Zoom Phone and those reasons include:

  • Modern workforce enablment
  • Simple and reliable
  • It works in 88 countries

And in just a few years, Zoom Phone has obtained wide spread recognition:

Head on over to our recent blog post Opens a new window to learn more about the value of Zoom Phone.

How has Zoom Phone Made Your Life easier?

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