Calling all break-fix to MSP hopefuls.
We have gone and done it. We cracked the code.
We found the answers.
Da Vinci would be proud.
We have launched a series that will walk you through the core steps journeying from break-fix to MSP. You'll learn about the benefits, the risks, the how-to and the day dreaming with all of your newly discovered free time.
The series is four short chapters. No gated content, no email grabbers, no bug tracking.
Pure love and content delivery from SherpaDesk.
Give it a look below.
From the Marketing Overlord
You wouldn’t believe but the conception of Professional Services Automation dates back to the earliest of days during the dot-com boom where first on the scene was the Ol’ grand daddy to technology, Netsuite. Netsuite created the first PSA tool which was targeted towards the North American Market specifically haphazard IT Professional Service Providers who were fumbling and bumbling about.
At the time these crafty life-saving IT Professional Service providers had been using technology to help other firms become more efficient and more profitable but funny enough never actually tried to do the same for themselves.
Professional Services Automation is a term used to reference software designed to help reduce the chaos felt by individuals and businesses within the professional services sector. Starting a new professional service can be exciting, fun, a bit scary and ultimately really freaking hard!
Traditionally, Professional Services Automation Software (or often referred to as a PSA) was part of an exclusive club limited to the big boy industry behemoths looking to spend the big bucks on ERP solutions(enterprise resource planners).
Startups and smaller sized companies were left to ad-hoc their business processes as they tried their best to mash together a bunch of different solutions. A helpdesk to manage request, a project manager to attempt to track what is going on, a time tracking solution to minimize the leaky billable hours, and so on and so on until the young companies were spending more time managing their solutions then growing their business. Major party foul!
Edited Apr 3, 2017 at 17:59 UTC
Apr 3, 2017 at 17:43 UTC
Really? I come to your page via a contest and this is the first thing I see?EDIT: **image removed** :)
Edited Apr 3, 2017 at 18:04 UTC
Apr 3, 2017 at 18:00 UTC
We at SherpaDesk are excited to share upcoming news of many knowledge bombs to come.
We are pulling in the wisest guys around town to make life more merry than ever.
We will see you next week in the knowledge bomb blast zone.
Everyone is talking about the importance of transparency, especially as it relates to your clients. We created our own little infographic and shared it with our team as a constant reminder. Check it out.Opens a new window Would love to hear some ways your company is working to be more transparent with customers. More importantly, is it making a difference?
Just read this article listing 10 things IT hates about end-users. Would love to add to this list. Take a look...
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Feb 10, 2016 at 18:40 UTC
Glad you found our blog post interesting and worth asking about! We're always looking for more MSPblog contributors, so PM me if you think it's something you'd like to learn more about. :)
Feb 15, 2016 at 23:04 UTC
hate them - more like a love hate relationship. annoying most of the time, but sometimes i get surprised.
When I came out of college - okay, when I was in college - I was already stretching my entrepreneurial muscles in the IT space for beer money. The idea of graduating, placing myself on a specific career path and working my way up the ladder just never occurred to me. When I'm asked for advice on whether to work for someone else or build a company I feel a bit torn. What worked for me, may not work for everyone but I think it's important for newbies to know they have that choice. What do you all think?
I'm not a big believer in resolutions, but I do choose three words that will guide me in the coming year. The words are current reminders of what I want to accomplish and the focus I need to get there. My three words for 2016 are - Listen, Advance, Help. What are yours?
One of the questions I get asked most often is "why" we offer the first tech free with SherpaDesk. Most of the time the guys or gals I'm talking to think it's a trial program or that we're going to ask for a credit card half way through the process of signing up. That's not the case.
Interestingly enough, we have several one-tech shops that rely on SherpaDesk to provide support, track time, and make billing easy. Several are even Spiceheads. If you want to see if SherpaDesk can help you, just click hereOpens a new window and sign-up your first tech for free.
If you have questions, email me and I'll reach back out.
We set out to build SherpaDesk for IT guys like us - in the trenches trying to balance client needs with our business needs. We have a wide-range of users, from the single user to 20 users. As we've been talking to these folks, we realized that it would be fun to start sharing some of their stories. As it turns out, our first SherpaDesk Customer Spotlight features Matt Cabanas who just happens to be a SpiceHead - Cabadass.
Check out his storyOpens a new window and congratulate him for all he has accomplished.
I just read an interesting article on Channelnomics.comOpens a new window headlined "Pricing Woes Still Troubling MSPs." The article says that pricing is one of the biggest challenges facing MSPs today, with approaches like all-you-can-eat contracts versus a la carte offerings for MSPs to figure out. I'm wondering if pricing really is a major issue and if so, does anyone have ideas to share?
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