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Author Andrew Frawley
Andrew (SherpaDesk)
Apr 11, 2017 at 02:43 UTC | SherpaDesk

lock icon The Biggest Best Business Guide -- Transitioning from Break-Fix to MSP

Calling all break-fix to MSP hopefuls.

We have gone and done it. We cracked the code.

We found the answers.

Da Vinci would be proud.

We have launched a series that will walk you through the core steps journeying from break-fix to MSP. You'll learn about the benefits, the risks, the how-to and the day dreaming with all of your newly discovered free time.

The series is four short chapters. No gated content, no email grabbers, no bug tracking.

Pure love and content delivery from SherpaDesk.

Give it a look below.

Chapter One: (out now) Why You Should Probably Consider Switching from Break-Fix to MSPOpens a new window

Chapter Two: (out now) How to Evaluate Whether Managed Services is Right for Your IT ShopOpens a new window

Chapter Three: (4.17.17) How to Make the Switch from IT Break-Fix to MSPOpens a new window

Chapter Four: (4.24.17) How to Convince Your Client Managed Services Pricing is BestOpens a new window


From the Marketing Overlord

Author Andrew Frawley
Andrew (SherpaDesk)
Apr 3, 2017 at 19:46 UTC | SherpaDesk

lock icon Where did Professional Services Automation Software come from?

You wouldn’t believe but the conception of Professional Services Automation dates back to the earliest of days during the dot-com boom where first on the scene was the Ol’ grand daddy to technology, Netsuite. Netsuite created the first PSA tool which was targeted towards the North American Market specifically haphazard IT Professional Service Providers who were fumbling and bumbling about.

At the time these crafty life-saving IT Professional Service providers had been using technology to help other firms become more efficient and more profitable but funny enough never actually tried to do the same for themselves.

Read the rest of the blog hereOpens a new window

Author Andrew Frawley
Andrew (SherpaDesk)
Feb 7, 2017 at 00:46 UTC | SherpaDesk

lock icon What the hell is Professional Services Automation Software?

Professional Services Automation is a term used to reference software designed to help reduce the chaos felt by individuals and businesses within the professional services sector. Starting a new professional service can be exciting, fun, a bit scary and ultimately really freaking hard!

Traditionally, Professional Services Automation Software (or often referred to as a PSA) was part of an exclusive club limited to the big boy industry behemoths looking to spend the big bucks on ERP solutions(enterprise resource planners).

Startups and smaller sized companies were left to ad-hoc their business processes as they tried their best to mash together a bunch of different solutions. A helpdesk to manage request, a project manager to attempt to track what is going on, a time tracking solution to minimize the leaky billable hours, and so on and so on until the young companies were spending more time managing their solutions then growing their business. Major party foul!

See the rest of the blog here.Opens a new window

Edited Apr 3, 2017 at 17:59 UTC
  • Author Matt Burakowski
    mattburakowski Apr 3, 2017 at 17:43 UTC

    Really? I come to your page via a contest and this is the first thing I see

    EDIT: **image removed**  :)
    Edited Apr 3, 2017 at 18:04 UTC
  • Author Andrew Frawley
    Andrew (SherpaDesk) Apr 3, 2017 at 18:00 UTC
Author Andrew Frawley
Andrew (SherpaDesk)
Feb 4, 2017 at 02:12 UTC | SherpaDesk

lock icon When it's Friday night and you are pumped to drop knowledge bombs


We at SherpaDesk are excited to share upcoming news of many knowledge bombs to come.

We are pulling in the wisest guys around town to make life more merry than ever. 

We will see you next week in the knowledge bomb blast zone.

Author Patrick Clements
Patrick (SherpaDesk)
Feb 18, 2016 at 10:10 UTC | SherpaDesk

lock icon We've created nine ways to be more transparent with your clients...

Hey all,

Everyone is talking about the importance of transparency, especially as it relates to your clients. We created our own little infographic and shared it with our team as a constant reminder. Check it out.Opens a new window  Would love to hear some ways your company is working to be more transparent with customers. More importantly, is it making a difference?

Author Patrick Clements
Patrick (SherpaDesk)
Feb 8, 2016 at 12:47 UTC | SherpaDesk

lock icon Do you hate your end users?

Hey all,

Just read this article listing 10 things IT hates about end-users. Would love to add to this list. Take a look...

http://blog.continuum.net/10-things-i-hate-about-end-usersOpens a new window

  • View 6 other comments
  • Author Mary McCoy
    Mary (Continuum) Feb 10, 2016 at 18:40 UTC

    Hey Patrick,

    Glad you found our blog post interesting and worth asking about! We're always looking for more MSPblog contributors, so PM me if you think it's something you'd like to learn more about. :)

  • Author IT Manager
    Brendan Pitstop NZ Feb 15, 2016 at 23:04 UTC

    hate them - more like a love hate relationship. annoying most of the time, but sometimes i get surprised. 

Author Patrick Clements
Patrick (SherpaDesk)
Jan 28, 2016 at 13:24 UTC | SherpaDesk

lock icon What appeals to you more, a clear career path or the chance to own a business?

When I came out of college - okay, when I was in college - I was already stretching my entrepreneurial muscles in the IT space for beer money. The idea of graduating, placing myself on a specific career path and working my way up the ladder just never occurred to me. When I'm asked for advice on whether to work for someone else or build a company I feel a bit torn. What worked for me, may not work for everyone but I think it's important for newbies to know they have that choice. What do you all think?

Author Patrick Clements
Patrick (SherpaDesk)
Jan 4, 2016 at 13:37 UTC | SherpaDesk

lock icon It's a New Year, Which 3 Words Will Drive You Forward?

I'm not a big believer in resolutions, but I do choose three words that will guide me in the coming year. The words are current reminders of what I want to accomplish and the focus I need to get there. My three words for 2016 are - Listen, Advance, Help. What are yours?

Author Patrick Clements
Patrick (SherpaDesk)
Dec 22, 2015 at 13:22 UTC | SherpaDesk

lock icon Answering the Why Behind Our First Tech Free Policy

One of the questions I get asked most often is "why" we offer the first tech free with SherpaDesk. Most of the time the guys or gals I'm talking to think it's a trial program or that we're going to ask for a credit card half way through the process of signing up. That's not the case.

We offer the first tech-free as the best way to let a new company explore our solution without the friction of paying first and not knowing what they're going to get or if it is a fit for them. We want to continue to make it simple for businesses to self-signup, self-setup and self-support themselves. As the organization grows and adds on new technicians, then we have the ability to grow with them. Our cost per tech after the first tech is just $39 per month.

Interestingly enough, we have several one-tech shops that rely on SherpaDesk to provide support, track time, and make billing easy. Several are even Spiceheads. If you want to see if SherpaDesk can help you, just click hereOpens a new window and sign-up your first tech for free.

If you have questions, email me and I'll reach back out.


Author Patrick Clements
Patrick (SherpaDesk)
Nov 30, 2015 at 21:09 UTC | SherpaDesk

lock icon Customer Spotlight - Matt Cabanas

Want to hear directly from Matt about his work and thoughts on SherpaDesk? Check out this two-minute video.

Author Patrick Clements
Patrick (SherpaDesk)
Nov 16, 2015 at 18:35 UTC | SherpaDesk

lock icon Get to Know SherpaDesk

SherpaDesk helps MSPs and IT service providers manage their customers and their business with tools that fit their business. Learn more about us.

Author Patrick Clements
Patrick (SherpaDesk)
Nov 16, 2015 at 18:35 UTC | SherpaDesk

lock icon SherpaDesk & Freshbooks

Get paid faster with powerful duo of SherpaDesk and Freshbooks. See how easy it is to apply time, invoice and get paid.

Author Patrick Clements
Patrick (SherpaDesk)
Nov 16, 2015 at 18:34 UTC | SherpaDesk

lock icon SherpaDesk Functionality & Features

See the features and functionality that allows MSPs and IT service providers to easily manage the core tasks in their business without disrupting it.

Author Patrick Clements
Patrick (SherpaDesk)
Oct 29, 2015 at 13:44 UTC | SherpaDesk

lock icon We're excited to feature a SpiceHead in our first customer spotlight.

We set out to build SherpaDesk for IT guys like us  - in the trenches trying to balance client needs with our business needs. We have a wide-range of users, from the single user to 20 users. As we've been talking to these folks, we realized that it would be fun to start sharing some of their stories. As it turns out, our first SherpaDesk Customer Spotlight features Matt Cabanas who just happens to be a SpiceHead - Cabadass.

Check out his storyOpens a new window and congratulate him for all he has accomplished.

Author Patrick Clements
Patrick (SherpaDesk)
Oct 27, 2015 at 13:05 UTC | SherpaDesk

lock icon Is determing pricing still an issue for MSPs?

I just read an interesting article on Channelnomics.comOpens a new window headlined "Pricing Woes Still Troubling MSPs." The article says that pricing is one of the biggest challenges facing MSPs today, with approaches like all-you-can-eat contracts versus a la carte offerings for MSPs to figure out. I'm wondering if pricing really is a major issue and if so, does anyone have ideas to share?

Opens a new window

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SherpaDesk in Spiceworks

  • Max (SherpaDesk)
    Demand Marketer
    Sep 21, 2017 at 22:05 UTC
  • About SherpaDesk