During porting, Lumen dropped the ball and forgot to include the 800 number in the port request. A couple of weeks later Comcast BVE closed the account and disconnected the number (at least that's what I think happened). Lumen has been kicking the can around between members of the onboarding team and in the end, it fell to the original sales rep. When they tried to port it again - asking me to sign new paperwork because the old one was over 30days - it came back as sorry we can't port it. The sales rep sent this message along with a note that they will be out of the office. Tech support says they can't help because the account is pending still. Real lack of ownership overall and no clear communication in this process. The longer I wait for Lumen to do something I'm wondering if the number is going to be handed out to some random company. Help...?
Apr 20, 2022 at 14:09 UTC
Porting is a rough process. While I cannot answer your question directly, I can tell you that if there is anything else going on with the account, such as another port, it stops everything except what is in process. It's amazing in this day and age the telecom companies can handle only on request at a time.
I just learned about this site yesterday. You can look to see if your number shows available here. I am not sure the accuracy though.
On April 29, there will an On The Air - Remote Edition, CenturyLink and a Spicehead will be talking about the challenges many of you are facing with the push to work from home during these crazy times we're in. I've been seeing the many discussions in the community as well as Discord about the challenges you're facing to support this effort to "flatten the curve" and limit the spread.
Even if some of those initial challenges may have been addressed, I've been seeing plenty of movement and discussions going on with the customers I talk to and the articles I read that many are seriously considering the new work from home push to be a new normal once things settle down. With that, what can you do from the IT side to not only keep the remote staff productive, but also keep them and your network secure?
Make sure to join the upcoming show at the link below to learn what CenturyLink has to offer to help make your jobs a bit easier to support your remote users and to see what a fellow Spicehead has been doing to support these initiatives as well! And as always, feel free to reach out if you want a more in-depth discussion on options!
Also, by joining the show, you have a chance to win a Logitech Connect Portable Conference Camera with Bluetooth Speaker Phone (https://www.logitech.com/en-us/product/conferencecam-connect)Opens a new window!
And since there will be discussions regarding Engage, our hosted voice platform, I've also included a link to the website which has a ton of info on features, pricing and even guides and video demos of the admin portal!
As more local and state governments mandate restaurants move to carryout and delivery only, some restaurants are helping customers by enabling essential takeout technology. According to SYNQ3 Restaurant Solutions, a tech company that provides takeout-ordering automation and human-hybrid solutions, all of their restaurant partners are experiencing significant spikes in off-premise business.
Since the COVID-19 outbreak started impacting U.S. restaurants, SYNQ3 has seen a 200-percent increase in restaurant calls, CEO Steve Bigari said. The company is currently processing more than 100,000-plus calls daily. “We’re grateful for the opportunity to help our restaurant partners continue to provide food for their customers during this unprecedented and challenging time,” he said.
SYNQ3 services more than 30 nationwide brands representing thousands of locations. Keeping up with the network and system demands has not been a small task, Bigari said. He noted that their partners at CenturyLink have played a critical role in helping them manage the surge in business. CenturyLink provides an enterprise-grade voice and data network for SYNQ3 that allows for dynamic routing and load-balancing to handle the large influx of calls.
To assist SYNQ3 in meeting their customer demands, CenturyLink took immediate and quick action to provide additional capacity for voice and data network services to help process the increased online and phone orders for their restaurant clients throughout the U.S. Importantly, the efforts also help SYNQ3 customers maintain the quality of their existing service as the number of users increase. CenturyLink has been working with partners and clients across the globe to upgrade and enhance network capabilities during this unprecedented event.
“CenturyLink is a technology company experienced in retail communications and our expertise helps simplify complex systems for businesses,” said Monica Walton, CenturyLink vice president and general manager for Colorado. “CenturyLink has been able to immediately increase network capacity and voice services to help SYNQ3 deliver on their efforts to keep their customers connected throughout the United States. We are delivering capabilities to keep businesses operating and we are proud to partner with SYNQ3 in their work to keep the essential takeout and delivery business connected.”
A large percentage of SYNQ3’s workforce are telecommuters, so keeping the system up and running is critical. CenturyLink’s global broadband network has proven to be essential in providing the connectivity necessary for SYNQ3’s workforce. Employees have been able to continue working from home despite the COVID-19 outbreak.
By teaming up people with technology, SYNQ3’s solutions provide seamless, simple ordering. SYNQ3’ full-service automation offers an advanced artificial intelligence, backed by humans that greets guests and secures their orders. To ensure the highest quality experience and to ensure guests always have the option to interact with the AI or not, SYNQ3 employs 100s of ordering specialists to manage quality control, assist automation and take orders.
With the current increase in takeout business, the company needs additional help. In an effort to support the industry and the people who make the business possible, SYNQ3 started hiring furloughed restaurant employees. “The only way to successfully make it through this crisis is together,” Bigari said.
Good morning! I wanted to share some great news I saw posted recently about some of the work CenturyLink is doing to help communities!
CenturyLink installed and donated high-speed connectivity to the hospital ship U.S. Naval Ship Mercy when it arrived at the port of Los Angeles from San Diego Friday, March 27.
When the ship entered the port, CenturyLink was at the dock working with military personnel, the port authority and commercial providers to meet the project’s demanding 48-hour timeline.
The USNS Mercy is being specially deployed to assist with COVID-19 response efforts and is usually used to provide humanitarian assistance and disaster relief.
The Mercy will provide 1,000 extra beds and more than 800 medical personnel as a back-up hospital for patients needing critical medical services not associated with COVID-19, thus allowing local Los Angeles health professionals and area hospitals to focus on treating patients with COVID-19.
Due to the critical and complex nature of the work onboard, the Defense Information Systems Agency (DISA) needed a technology company that could provide high-capacity network services safely, securely and quickly.
CenturyLink stepped up and is waiving installation fees and providing a 1 gigabit Ethernet circuit at no charge for 12 months that connects DISA’s shored-based Naval Air Station North Island to the USNS Mercy.
CenturyLink’s network agility and speed, as well as its complex problem-solving skills and project management expertise, enabled it to prepare for rapidly connecting a hospital ship arriving on the shoreline of a major city.
“When the military reached out to us about providing dockside connectivity to the USNS Mercy with two days’ notice before it arrived in Los Angeles, we quickly put our network expertise to work to make it happen,” said Ed Morche, CenturyLink’s President of Enterprise And Government Markets.
“We are focused on solving complex customer problems and combining that know-how with our commitment to always doing the right thing," Morche said. "We are honored to be able to donate our time and services to support our nation’s military and healthcare professionals during these trying times. We choose to serve those who serve.”https://news.centurylink.com/usnsmercyOpens a new window
The more than 80 unified communications and collaboration (UC&C) features include advanced call routing, audio, video, instant messaging, file sharing collaboration and access to call centers.
“This is an over-the-top solution that can be paired with the customer’s existing internet/network connections, or paired with CenturyLink networking services,” said CenturyLink’s Simon McCaffrey, director of product marketing, in an email this morning to FierceTelecom. “The UC&C features are via Cisco’s BroadCloud platform. There are plans to offer internationally but no firm time frame yet.”
In September, CenturyLink announced it was looking for new partners across its Europe, the Middle East and Africa (EMEA) region by expanding its global channel partner program there. CenturyLink’s EMEA portfolio spans networking, security, hybrid cloud and IT, voice and unified communications
CenturyLink Engage includes a softphone app for PC, tablet and smartphones. IP phones are optional, and customers can bring their own compatible phones. CenturyLink Engage also provides customers with an optional online directory listing, Customer Relationship Management (CRM) integration and additional add-on tools.
CenturyLink Engage also features a “satisfaction” program that allows businesses to terminate the service at any time without incurring early termination fees, regardless of the contract type.
“CenturyLink’s new Engage service allows customers to bring their own Internet, but also offers the option to optimize performance by using the service over the CenturyLink network,” said Amy Lind, research manager at IDC, in a statement. “CenturyLink also allows users to mix and match the connectivity, which can be advantageous for customers with multiple locations in different cities.”Learn more about how CenturyLink Engage can help your team collaborate from anywhere and at any time.
As a former website developer, I've learned that it takes some work and consideration to offer a website that anyone can access. By anyone, I mean anyone! Designing a website that is easy to use for those with disabilities takes some extra work, but it's worth doing. Not only does it mean that you'll have more visitors to your site, but it also means you're not excluding anyone and turning away potential customers or patrons.
To show how important it is. let me share a some links regarding a story last year of how Domino's was sued by someone who was blind and couldn't place an order.
With that, there is a financial incentive as well to make your website fully accessible. There are quite a few guides out there that cover what's involved to be ADA compliant, as well as companies that can help you with updating your site to be compliant too. I'll share those guides that I have come across as well as some tips from CenturyLink so you have a good understanding of what's involved. Also keep in mind CenturyLink as we can help you with this as well! https://apps.centurylink.com/digital-advertisingOpens a new window
Use Alt Tags. For folks with visual impairments that use screen readers, the alt tags are read out loud so the user knows what the image is. Improved alt tags increase accessibility, while also giving search engines more information to crawl, so take the time to create accurate and succinct alt tags.
Create Subtitles and Transcripts. Many video-hosting sites, such as YouTube, provide free tools for users to add their own subtitles, and there are also free video transcription programs available, such as oTranscribe, Express Scribe, and The FTW Transcriber.
Describe Your Links. When you embed a link into a post, describe it if possible. Instead of “Click here for more information,” try “To learn more about how to make your website accessible, click here.” Also increase ease of use for your color-blind or color-challenged users by underlining your links and making sure there is a color contrast between hyperlinked text and regular text.
Pick Your Colors. Avoid pairing garish colors together (such as yellow, blue, and green) that could cause eye strain. Not sure what we mean? Check out these examples of bad color choices. Make sure you have a good contrast of colors on your site so that elements are distinguishable. Utilize dark text against a light background (such as black text on a white background) so that colors don’t bleed into one another and make it difficult to read.
Expand Links. For users with mobility challenges who have a hard time clicking on small items, make clickable items larger with a wider click range, so that as long as they click in the general vicinity of your clickable item, they’re good to go.
Formatting is Key. Break up your copy into smaller paragraphs, be specific with a conversational tone, utilize bullet points, create clear headers along with interactive media whenever possible, and always have super clear calls to action. All of these things will make it much easier for those who are utilizing screen readers to better understand the content you’re delivering.
Make Sure Your Site Is Keyboard-Friendly. Because many assistive technologies rely on keyboard-only navigation, you’ll want to make sure your website can function without the use of a mouse and operates smoothly using only keyboard functionality.
This includes utilizing the tab key to jump between different areas of a page, such as links, buttons, and forms. To see if your website is already configured to operate with only a keyboard, try browsing it without using a mouse and only utilizing the Tab key.Don't Forget Your Dynamic Content. Do you have dynamic content on your page that changes without the page reloading (e.g., a rotating banner)? If so, make sure you utilize ARIA landmarks to inform assistive tools of the change in content. ARIA landmarks are tags that are added to your content to inform assistive tools of the additional content.
Don't Forget Your Forms. Just like we said about content and design, the idea is to keep things simple and clear in order to increase accessibility. This applies to your online forms. You’ll want to make sure each field is clearly labeled so the form is easily read by screen readers.
Allow for Flexible Sizing. Every device from your tablet to your smartphone to your desktop allows users to resize text, an especially helpful feature for those that are visually impaired. When building (or rebuilding) your website, you’ll want to make sure your design supports this feature.
NO Auto-play. Have you ever had a bunch of internet browser tabs open and, all of a sudden, one of them started automatically playing a video and you couldn’t figure out which tab the video was on? As annoying as automatically-playing media files can be, they’re an even bigger issue for accessibility. Can you imagine how much harder it would have been to turn off that video using a screen reader?
Those are the big tips from CenturyLink. If you need additional resources, there are plenty of links that direct you to those in the article, so I'd recommend checking them out if you need additional assistance.
This Thursday is a Video Meeting up with CenturyLink and an IT pro from the community to discuss what SD-WAN can do for your network and what the Meraki solution can provide for management! A software-defined WAN helps a lot when giving you oversight on all your connections coming in and going out. You can setup fine-grained rules in the security device to limit or block certain apps and manage all the devices under one portal account! You can even add in Meraki switches and cameras as well!
Best way to find out what SD-WAN and Meraki can do is to join our video meetup!
Hello! Today I want to cover a product that can help you get more value out of your cloud/hosting provider! Besides management of the platform and your data on that platform, on of the other bottlenecks that comes up is the internet connection from your office(s) to the provider. When talking with customers that are at this level, these are the issues that come up.
- Need more bandwidth to support connection to the provider and the rest of their internet needs
- Latency issues with current connection
- VPN is spotty to secure the connection
- Need redundancy or diversity options for BC/DR
One way to solve this is to add another public internet connection to provide some options, but it may not solve all of them. A product I recommend for these customers is what we refer to as Cloud Connect, or referred to by the cloud providers as Direct Connect. This is a point-to-point connection between you and the provider.
The benefits this brings covers the list of items above. First, this is a new connection for your office, so everything that goes back and forth between you and your provider runs over this. Leaving your primary internet for everything else and not needing to increase the bandwidth on that. With it being a point-to-point, that brings increased response speed, lowered latency. By the way, if you have specific latency requirements, we can help you with that! No need to run VPN on this since it's a point-to-point, it's not running over the public internet, it stays internal to CenturyLink, and also helps with performance by not needing to run VPN over it. With this being a separate connection, you now have BC/DR options. If this goes down, you can then fail-over to your primary internet connection.
We currently support connections to Amazon Web Services, Microsoft Azure, Google Cloud, Oracle Corporation Oracle Social Cloud, and IBM Cloud.
If one of your projects to tackle this year is to upgrade or replace your PBX, there are some items to consider before jumping in.
- Are you on PRIs now?
- Have you considered SIP trunking?
- Do you want to maintain a phone system on-prem?
- Do you know how many concurrent calls or channels are used?
- How many DIDs do you have?
- How much downtime can you tolerate?
- Do you have remote users?
These are the questions I bring up to any customer looking to tackle this project. When looking to change your voice solutions, these all play a factor in determining which direction to go. Can your phone system support the move to SIP? If so, can it handle it natively? Do you need/want a Session Border Controller to secure that traffic and manage multiple connections? Do you have enough bandwidth to support voice, or do you need a dedicated connection?
There are a lot of factors that you need to consider with a voice platform update or upgrade. You can reach out to me if you have any questions or if you're looking at some new products to consider.
If you're ready to move to a hosted model so there is less for you to worry about, CenturyLink has 2 products for consideration, one of which is Engage. What this brings to the table is a quick setup time, about 10 business days for setup! Check out more info below about Engage.
Good morning and happy Friday! Today's CenturyLink share is for an upcoming Video Meetup with Spiceworks! We'll be talking about dimforest's favorite topic, SD-WAN! Below are the details of our upcoming show and the registration link to attend! If you register and join, you can win 1 of 2 Fitbit Versa 2 smart watches!
You may have heard of Software-Defined WAN by now, but what does it actually look like in real networking environments and not in a marketing lab? How does it help SMBs with growing or complex networking needs? And what happens when it's delivered with the simplicity of Cisco Meraki combined with the service and quality of CenturyLink?
On this Video Meetup, we'll take a look at how SD-WAN may be the solution you need to improve your experience with cloud providers, edge networks, and even remote workers. We'll be talking with an IT pro from the Spiceworks Community as well as an expert from CenturyLink.
Here's what we'll discuss:
- Calculating the TCO of an SD-WAN deployment
- When SD-WAN will be beneficial and when it might not be
- What a high-level planning and deployment looks like
Good afternoon everyone! Today's featured CTL article is about a new product to expand on security products we already offer! Rapid Threat Defense (RTD) is an add-on to our Adaptive Threat Intelligence ( https://www.centurylink.com/business/security/adaptive-threat-intelligence.htmlOpens a new window) and Adaptive Network Security (https://www.centurylink.com/business/security/network-based-security.htmlOpens a new window). RTD automates threat detection and response by deploying defensive actions based on Black Lotus Labs threat intelligence. RTD will be integrated with Managed Premises Firewalls and Secure SD-WAN later in 2020, to give you a few more options to make it easier to keep your network safe.
Here are some reasons why CenturyLink can be your partner to help keep your network safer.
- CenturyLink tracks 3.6 million threats per day for a comprehensive understanding of the global threat landscape.
- CenturyLink feeds over 139 billion NetFlow sessions into our machine learning models daily to better identify malicious traffic.
- Companies using third-party services to integrate essential network security technologies report shorter response times—up to 49%—to remediate threats.
- CenturyLink is the second largest U.S. communications provider to global enterprise customers.
More information about Rapid Threat Defense can be found at the link below. You can reach out to me anytime if you have any questions or are interested in a quote!
Hello! I'm starting to give my shiny account a spin around the community today, and wanted to share this blog post by Tony Kroell. While this is focused on financial institutions, it's something to consider for all networks as having extra control can mean lower costs for IT as well as adjusting quickly to new projects that upper management can throw your way.
A recent survey by market research firm Ovum, sponsored by CenturyLink, highlighted the following improvements by financial firms that have leveraged adaptive networking technologies:
- 43% cost savings utilizing flexible bandwidth
- 46% more flexible deployments using NFV
- 40% improved resilience and security via hybrid networking
- 37% easier management from implementing SD-WAN
There is a 18 page white paper that goes covers this in more detail with more numbers. I'll also provide a direct link to make it easier as well!
Good morning everyone! Hopefully you'll recognize the name even with the extra part at the end. This is my shiny new green account! I'm looking forward to sharing and helping out where I can as I always have, just under a [slightly] different name!
Sharing because this has been in my head since posting this.Edited Mar 4, 2020 at 14:18 UTC
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Mar 4, 2020 at 14:59 UTC
Are you still working in IT, or is this your new full time gig?
Mar 4, 2020 at 15:02 UTC
Are you still working in IT, or is this your new full time gig?
This is my job. I'm a Sales Engineer at CenturyLink, have been since last May. I finally convinced a few people to let me cause trouble officially in the community!
We're looking for CenturyLink customers who may be open to participating in activities with Spiceworks, for CenturyLink. Specifically, we're looking for those of you who are current CenturyLink customers who are IT Decision Makers and Managed Service Providers. Also, B2B customers using CenturyLink Network, Security, Voice and UC, VoIP, Cloud, Managed Services and Consulting.
Some of the things you may be asked to participate in are case studies, testimonials (video and/or written), and SME point-of-views.
There's nothing set in stone yet, but we'd just like to gauge interest for a potential program. If you're a CenturyLink customer and this program sounds like something you might be interested in participating in, let us know below. Share some of the CenturyLink products you're using as well as your feelings towards a program like this and you'll be entered for a chance to win a $50 gift card!
CenturyLink and Level 3 are now one! This combination creates a powerful choice for YOU. We are here to meet your increasingly complex networking needs, however varied they may be. No matter the size, scale or location of your business, you’ll benefit from our innovative technology solutions, secure connectivity, extensive global reach with significant local presence, as well as an experienced team of employees and partners. These qualities, combined with our relentless focus on the customer experience, make us the choice for secure, reliable connections when, where, and how you need them – and we are committed to doing it better than anyone else.
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