All calls to a particular extension should be forwarded to a second extension except if they originate from particular extensions.
We are looking for a similar functionality to DND with an exceptional list. However, if the originating call is not on the exceptional list should be forwarded to a designated extension.
We currently have 4 lines 8 channels and one of our lines is faulty (BT are currently trying to fix and have been for past week). I've stop outgoing calls on this line by setting it to 0 outgoing channels. We don't want to stop incoming calls if possible (as we won't know when the line is fixed and it impacts customers being able to get through) but I wondered if there was any way to make these lines the last that the system will use for incoming calls. I can see that the 2nd channels on other lines are hardly used so would like to give them priority over the bad line? Is there any way to prioritize channel sequence for incoming calls?
Thanks in advance.
I have a user that want to confirm the symptoms if it related to the Application User Right using The IP Office Server Edition is version 188.8.131.52.0 build 58.
So below is the symptoms that he provide:
Fault description: the ACR extension get corrupted when the IPO is rebooted. It had happened in at least the last 3 reboots (i.e. unplanned power outage, following a config change that requires a system restart/reboot). A work around is to remove and recreate the User.
How can I prove that it the creating of user right that cause the corruption?
Can anyone help please. I had been stuck at this issue for a few days.
Below is the ACR user config that I have attached.
I am getting a weird error on mobile twinning. The issue is intermittent, but frequent.
If someone dials my number from outside my system mobile twinning works. If someone dials my four digit extension (internal call) my cell phone never rings and more often than not after a couple of rings the caller gets the message “Your call can not be completed as dialed. Please hang up and try your call again later.
Hi, we recently upgraded to v11 on our IPO 500 along with replacing our handsets with nice shiny J179s (very nice phones, BTW), but we've had an odd issue with paging. We have a Dial Paging button set up for announcements, but while it appears to dial every extension, there is no tone. Any ideas what might be preventing the tone from sounding, please?
Anyone had success getting the audix one step recording feature
to work using CM, and OfficeLinx (IX Messaging). Right now the feature
tries to work the audix-rec button flashes then goes solid, once the
message is recorded and you press the button again the voicemail light
lights up indicating a new message has been recorded, but when you
listen to the message it is blank. With voicemail to email setup I get a
.wav file but it's empty and a title saying "recorded conversation". I
am just not sure what I need to do to get this working, it used to work
with Audix and CMM fine. HELP!!! :)
Hey everyone. I recently started working for a company that uses an Avaya phone system, and they are now interested in adding a TTY machine for users.
All of the analog ports on the Avaya system are already being used.
Can anyone recommend a VoIP TTY machine that works well with Avaya?
- View 1 other comment
May 10, 2018 at 09:11 UTC
You could try adding one through a normal ATA (Linksys PAP2 is standard) and seeing how well it works.
Make sure you're using lossless codecs.
Ultimately you may run into the same issues that you would with attempting to connect fax machines or analogue modems in this way - intermittent frustrating data loss. I would recommend either adding more analogue ports to the phone system, or finding a way to free one up. You might find that some other analogue devices could share a port, for example.
May 10, 2018 at 23:44 UTC
Thank you Joe. I thought there may be issues, but wanted to bounce it around in hopes of getting some direction. I did consider the drag or loss of data, and thought there may be work-around, and you provided what I need.
Truly appreciate your feedback.
Avaya IP Office Server Edition Manager Version 9.0
Hi i am having Avaya IP Office Server Edition Manager Version 9.0
I am not able to redial my local area calls from the missed call log
In my missed call log show 90138111111
If i dail 98111111 calls are going. with out any issue
Could you please help how to place a call form the missed call log
Thank you very much your support
Don't know if you can help, but we've got a problem which is stumping our maintainer and our carrier. We have an IP Office 500v2 on v10. This is connected via two SBCs to dedicated SIP trunks to Virgin Media. Up until Wednesday of last weeke, this was working absolutely fine; the solution was tested, validated and signed off by Virgin as well (that's required in order to connect a PBX to their SIP services).
The system hasn't changed, neither have the SBCs, but all of a sudden, we are getting loads of calls with no audio. Some come through fine, lots don't and we're having terrific trouble. The carrier is stating that it's our equipment, the maintainer is vehement that it isn't and we're kind of caught in the middle. Can you suggest any circumstances which might lead to this? My directors are going nuts, understandably, and I'm on the receiving end of their ire. At this point I'm looking for solutions from anywhere that might help. If you can provide any guidance, I would really, really appreciate it.
- View 13 other comments
Oct 5, 2018 at 09:40 UTC
Hey Nichomach, i am facing similar issue with similar setup except we have IPOCC and firewall in picture. Can you please confirm what exactly changed to make this working.
Oct 5, 2018 at 16:57 UTC
As I say, in our case it was a firmware upgrade on our session border controllers which meant that they rewrote the master as well as additional records correctly.
Hello. We have an Avaya IP Office 500 v2 system. It's running an older version of the system software (8.1.x). We have a service contract with Avaya which allows us to download later versions of the system software. We've had some bugs we'd like addressed with a later version of the software.
Is updating the system software a big deal? I was thinking of going to 9.1.12, which according to Avaya support doesn't require a new license. The support person showed me what will need to be done to update. It looks like a simple process. I know that simple can turn ugly if something goes wrong.
Backtracking a bit, we are in this position because the vendor that sold/supported our Avaya system is no longer an Avaya partner. They still have trained staff, but they said they aren't comfortable with doing system updates. So, it's either we find a new partner or do the update ourselves.
What do you folks think? Thank you!
Feb 26, 2018 at 13:40 UTC
The process is fairly simple if you've had practice and depending on your setup. It is quicker if you recreate the SD card rather than do it over the network.
Do check the technical bulletins for the changes between each release as some kit may not work.
Probably best to get a BP to do this especially for a more complex system. I'd look for a new partner as the really be able to do this without any issues.
We use Avaya IP Office for our phone system. We have around 6 employees that use the One X Portal that requires a power user license. Are there any other desktop apps that Avaya offers for employees that would like a desktop app without us having to purchase an additional power user license?
Thanks in advance,
Jan 18, 2018 at 13:07 UTC
The licences are for
Teleworker, Office Worker, Mobile User, Power User
Power user includes all of the features but you can look at the others if you don't need all the features for everyone
Office worker is about GBP50 USD75
Jan 18, 2018 at 14:18 UTC
Excellent, thank you for the link!
At Avaya, we have always been industry leaders in innovation. The digital transformation age has only provided more opportunity for our team to grow and continue to innovate, in entirely new and exciting ways. One of the ways we have been able to do this is by forming strong partnerships with other industry leaders, such as Avaya’s recently announced significant partnership with Salesforce, which we will be supporting and showcasing at this year’s Dreamforce event.
As part of Dreamforce, I have the privilege of taking the stage on behalf of Avaya as one of Salesforce’s premier partners to evaluate the role that Digital Technology is playing today, and the role it is poised to play tomorrow, in areas such as data security, self-service, facial recognition, digital identity, and fraud protection. A future of automation and contextually relevant insights is here—and it’s being shaped by technologies such as AI, IoT, sophisticated, pervasive and real-time analytics, and Blockchain architectures. These technologies will create massive business opportunities while dramatically evolving the future of customer and citizen experiences.
As part of my session, I will discuss use cases in market today, as well as future use cases, which exemplify the convergence of these disruptive technologies. A fascinating topic and one I am incredibly passionate and excited about. I couldn’t wait to take the stage to share these insights, so I will give you a taste of my Dreamforce session and show you a day-in-the-life example of how AI, IoT and Blockchain technologies are rapidly converging and providing tremendous value to both businesses and consumers.Check out the Avaya blog to read on!
Customize Header Background
Customize Page CSS
This is the CSS that will be included for all tabs for this vendor page.