I am using Symantec Mail Security with the premium spam filter I have made no changes - since the 4th the filter is "suspecting" 40% more of the mail as Spam with an SCL set at 7 - I tried to lower all the way to 2 still suspecting 40% more mail as Spam (which is not). The filter has even "suspected" the messages Endpoint sends to the Admin mailbox and is putting it in the "Spam inbox". Both are on-premise
I had to turn off the filter as I can get adequate support from synnex which I did not request synnex support when purchasing. I was told by the support guy to read "wanted to send me instructions on what the software can do" I told him I setting up this software since 1998. Can he please find out if there are any changes in the software recently that would cause this? Also, the tech ask for error codes - the software is running but not running as expected.
I understand Symantec is Broadcom.SOS
I am getting this error on multiple devices. Our license is valid and does not expire until November of this year. Any suggestions?
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Jan 5, 2021 at 12:08 UTC
Just tried this. Will let you know if it helps. I vaguely remember doing this early on, when we migrated from Symantec.Cloud to SEP. Thanks
Jan 20, 2021 at 15:29 UTC
This was the answer. Went to the Playbook and added the licenses to the machines. Thanks for the tip.
We started using Symantec's SES product around the time it was announced that Broadcom acquired them. The SES management console and support portal are 2 of the most confusing interfaces I have ever used.
I have been through several phone conversations with technicians as well as a shared screen session on how the SES Console functions and how to complete certain actions. Each time I go through one of these I get a different explanation for how to complete certain tasks. Over the last 3 months the procedure seems to be changing as far as SES licensing and installations. I have reached out to Symantec / Broadcom on several occasions only to get an answer that doesn't have anything to do with my question and then after they respond they immediately close the case as if their nonsense even answered my question. Luckily most of the support questions were for understanding certain pages within the management console and weren't in need of an answer right away. They questions were simply for our understanding.
Over this last week I have reported several issues I need answers on. They request information I can't find and then when I ask them to tell me where I find it they don't answer and then close the case saying I need to submit the ticket to technical support. That is exactly what I was doing in the "Support Portal" I asked the technician to tell me how I do that and they replied saying they will open a new ticket. Well the ticket was opened but does not show in our cases in the support portal. They called but our company does not answer unknown numbers. They didn't bother leaving a VM or anything. I have tried going through their automated phone system and almost always get kicked out or get to the wrong area and it is constantly hold while we redirect you. Of coarse they never get me to the right place so it is constant transferring. This is getting stupid and it is a complete waste of time. This is literally some of the worst support I have ever received.
We are bout to drop symantec like a turd if we can't get answers here real soon.
My questions are as follows:
Question #1: Does anyone in the community know why new installs are requesting the password from the password protection policy?
-This never use to be the case and having to supply this information to an off-site user completely defeats the purpose of having a password protection
Question #2: Does anyone know how to permanently delete an install from the SES Management Console? -
-We continually delete a returning install. The issue is a client employee used their own personal laptop for work. We secured it with SES as required to use it for work related stuff. The employee was let go and we deleted the client device in SES MC. However, the client continues to return to list of devices and takes up a license seat. We have already reached out to this ex-employee to see if we can have him uninstall SES but never heard back. The way he was terminated tells me he never will At this point I am not even sure what the point of the Management Console is as we can't really seem to control anything, This install continues to use a seat causing an over-deploy message
I am tired of going back and fourth with Broadcom / Symantec only to have them tell me my tickets need to be submitted to technical support or I need additional information like a site ID which I can't find for the specific account I am requiring assistance on because it says tenant where the site ID is normally listed. No one explains to me how to find it, if one exists for that account. Then they just go off and ignore me and close the case.
Any help would be greatly appreciated
For 2 days every few hours I try to make contact with someone at Symantec/Broadcom regarding a licensing question for Symantec Endpoint Protection Small Business Edition. Chat doesn't get a response and numbers in Australia and Singapore either ring out or the call ends as soon as the call is connected.
Can someone from the vendors provide a contact somewhere, I don['t want to have to suggest we ditch the product just to get it sorted.
Sym - 1800 087 748
Broadcom +65 6215 3654
Feb 18, 2020 at 07:04 UTC
Maybe see if they have a reseller in your region ??
Feb 18, 2020 at 10:14 UTC
I am the reseller.
As per our reseller:
I am hearing that Symantec cannot process orders right now – Due to their acquisition by Broadcom, and the system changeover involved with this. Their order desk has been closed since the beginning of the month and is expected to carry into at least next week (it was originally supposed to be 1 week but has been extended 3 times so far).We have a pending AV subscription renewal - hard to believe this situation would be allowed to happen.
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Feb 7, 2020 at 16:34 UTC
I thought we were the only ones. They only renewed half of ours and are saying we need to buy new ones for the remainder.
Feb 7, 2020 at 16:43 UTC
The paperwork that got botched was because way back in 2006, my company changed names. I had to file this paperwork a number of years back or they wouldn't renew. Half of the licenses (the ones they did renew this year FINALLY) had everything 100% correct, the other half had a misspelling (thanks to our old VAR) and because our current VAR tried to renew ALL of them at the same time, it raised a flag with Broadcom since some licenses were spelled one way and the others were different, so I had to resubmit paperwork to prove that the business name was changed in 2006. I followed the directions on the form (which said what areas needed to be filled out based on the reason the form was being submitted, eg: name change, company acquisition, etc), and it got kicked back because it wasn't completely filled (even though the company didn't change hands and just had a name change, I had to fill out all the sections when the directions clearly indicated I didn't need to). Then it got kicked back a second time because they wanted some type of proof from 14 years ago, so I sent them a press release and a link to same on our website.
That was 2.5 weeks ago and I still haven't heard back from them about it, so *technically*, I am only half legal I guess... I don't even know anymore at this point. What I don't understand about the whole thing in my case is clearly, I want them to have my money and they won't take it over a misspelling. The Contact Name, Address, Phone Number, etc on both sets of licenses is the same. Company name typo has them all in a tizzy.
Why do I have to uninstall SEP to install Windows 10 updates? Is this an issue with Microsoft or with Symantec?
Can you please advise?
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Feb 21, 2018 at 07:23 UTC
Sometimes its to prevent AV software to lock the updating of certain core files or removal of certain core files especially during reboots which maybe how some older malware remove traces or "kill" systems.
Feb 21, 2018 at 11:56 UTC
And what version of Windows 10? You're running SEP 14 RTM (first version) so this may be problem.
Looks like it was the version of SEP 14 not being on the latest release. After that I was able to update Windows without uninstalling SEP.
Thank you for the help
We are using Symantec endpoint and log a case around 12 days ago, but Symantec support team is simply neglecting and not able to provide any support. They are not sharing escalation matrix and not escalating issue to next level technical team as they are not able to provide any solution. We are really fed up with this incident, i have more than 90 endpoints who are affected from this issue ans we rated this as severity 2 case but Symantec support team is not seems responsive and simply asking for new logs. they are not revealing what progress they did in last 12 days.
We are really disappointed and frustrated from this incident.
Feb 2, 2018 at 14:37 UTC
Make a request to speak with the duty manager and get your case escalated.
Is there a deployment plan/instruction for Symantec Endpoint Protection Cloud ?
Dec 20, 2017 at 17:13 UTC
Here is a link to the admin guide.
Dec 20, 2017 at 17:27 UTC
Thank You Very Much! I really appreciate it. Is it the same procedure for the enterprise version of the cloud ?
We have several remote users, that rarely (if at all) VPN or connect to our physical network. We have been combing through the documentation on this to find a solution to allow us to deploy and manage to these remote users, but to no luck as of yet. Our prior AV solution had the following in place to allow for it to function:
- Roaming client's AV was pointed to an external facing domain (av.ourdomain.com), which had a static IP associated with it, and the proper ports allowed through DMZ firewall.
- In the DMZ there is essentially a forwarding server that had an agent from the AV solution that received the requests from av.ourdomain.com and then pushed them through our private firewall where our AV server was housed.
- The AV server on the private network would then receive the communications and update accordingly.
The above steps also worked in reverse order, if we need to to push out policy changes or any updates.
We are not married to this method, but we do not want to expose our AV server directly to the internet by opening ports (8014 comes to mind for this). We need a way to manage and deploy the SEP solution through the manager. The Web and Email link will not work as it currently stands, as it is trying to resolve publicly to our internal domain. I've been unable to track down how to modify the the URL that the email generates and point to something that could be public facing.
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Apr 20, 2017 at 20:57 UTC
We were not intending to put the SEPM in the DMZ, as we are treating it much like a database server. We'd prefer the SEPM server on our private network, and in the DMZ a forwarding server (using the database server reference, this would be the webserver). This way we are not directly opening up the SEPM to the public.
We don't need our SEPM to have access to the internet, but we need for the remote users to have a method in place to communicate through. We are looking at what can give us layers of security similar to my example of what we had been using. It does not have to be the exact same process, but we do not want to sacrifice security out of the sake of functionality.
We're really trying to find a solution that would allow for us to configure where the clients are point to, more than anything, as it would resolve several of our issues. If we could modify it so that anything off network could point to name.ourdomain.com, instead of sepm.ourdomain.local:8014.
Apr 21, 2017 at 21:27 UTC
This article: https://support.symantec.com/en_US/article.TECH96873.html seems like the best route so far. Have not run through the process, will respond after I've attempted it to see if it is in fact the resolution I am looking for.
Hello, I have a question as we are trying to renew/get new licences for Backup Exce and we were reading some articles ( Details of the Capacity Usage Calculation within Backup Exec, Veritas™ Capacity Assessment Tool) and still have some questions.
We have used the tool (where I am gonna add the attachment in the end) and states our total TeraBytes are 0.37 (since it doesn't include SQL DB, I could say a total of 0.4 TB, and with growth prevision we are talking about a 0.5TB total).
With our current solution, we have between DB and Files 219GB full daily backups (monday through Saturday) and 40 GB added on Incremental backups. Also we add around 300 GB on a monthly backup from our Cluster from VM.
Since documentation is not clear on the tiers if the 1TB, 2-5TB, etc, if they are on a monthly total TB backed up or yearly backed up amount we are unsure which to request (since we are considering several solutions from our local provider). We would like to know the following:
- Are the TB tiers on a montlhly basis or annual basis? (I did understand though they are calc'd on Full Backups done)
- Considering the information given, which would be the recommended tier to get?
Thanks and best regards.
Case Number 11448919
I opend this case on the 14th of December and still have a machine that is unprotected. I'm unable to uninstall the previous version of Hosted SEP to install the update.
Please may I know how to remove the previous version so that I can protect the machine.
Dec 20, 2016 at 12:54 UTC
Just ask support for the CEDAR tool. (Cloud Endpoint Diagnostic and Removal)
Dec 21, 2016 at 16:24 UTC
Just ask support for the CEDAR tool. (Cloud Endpoint Diagnostic and Removal)
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