Gartner Digital Markets has awarded Spiceworks Help Desk in 3 shortlist categories: Top Performer in IT Service Software, Top Performer in IT Management Software, and Established Player in IT Asset Management Software.
Spiceworks Help Desk has earned a score of 4.4 and has 500+ reviews on Capterra, which is part of the Gartner family, alone. The Capterra Shortlist is an independent research report and it scores vendors on two dimensions: User Ratings and Popularity.
According to Capterra, Top Performers are the highest scoring products in both popularity and user ratings. These are generally products that have been around for a while and are loved by their users.
If you’re unfamiliar with Spiceworks Cloud Help Desk, it is a versatile help desk software that is used in a variety of service sectors; from IT to Education. Since the help desk is a cloud-based service, there’s no server procurement, setup, or maintenance, so simply sign up and you are ready to go! Make your job even easier by using monitors, alerts, custom ticket attributes, and ticket rules. Get help desk reports with key information like updates on ticket and labor by organization. Also, it comes with a top-rated mobile app that has the latest ticket updates and push notifications right on your phone or tablet. Click here to learn more about the Cloud Help Desk (CHD).
Thank you so much to our devoted members whose active participation in feedback, feature requests, spreading the word, and other activities help us continuously improve our products!
For those of you interested in viewing the complete report, simply go to:Edited May 9, 2022 at 15:35 UTC
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May 10, 2022 at 10:56 UTC
No mention of price / TCO I see which is surely a big advantage of SW!
It seems that you didn't read the report. It mentions the price, for eval edition and productive edition, including on-premise. I agree that TCO is not mentioned. And price has either no or little impact on weighting of that assessment.
I always knew you had a great product - this just goes to prove it.
I agree much on past tense, when missing the legacy Windows desktop edition with its reach feature set. We know that the currently supported on-premise and cloud editions are far away and will never reach that feature set. But it is worth coming closer rather quickly and to finally enable asset management and mobile access for on-premise as reported as supported!
May 11, 2022 at 04:10 UTC
Thanks for pointing that out,. You are correct. The reviews they collect there are for all instances and versions of our ticketing system. We are working with them and other review sites to better distinguish our offerings, as many refer to them simply as “Spiceworks” and not individual products.
That said, this report is based on reviews written recently, and, as you might imagine, the majority of these are about our latest products and services, such as the Spiceworks Cloud Help Desk (CHD).
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