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Jack (Intel)
Jan 14, 2022 at 19:31 UTC | Intel Corporation

What is biggest benefit of having your end-users working from home?

  • Increased collaboration
  • Tech savvy users
  • Less distraction
  • Tell us below
  • ZebraMike Jan 14, 2022 at 20:38 UTC

    The only benefit to our business (computer repair) is that a technician that has covid can work safely from home on remote projects.

    Other than that, clerical employees can do their bookwork as well remotely via VPN.

    But in a customer service business the use case for remote working is not strong.

    There are some interactions like setting appointments and perhaps doing some remote paid support.

Jack (Intel)
Jan 11, 2022 at 18:56 UTC | Intel Corporation

Repurposing an older machine as a loaner.

Have you ever had to repurpose an old machine from the IT room for a new task? What is your preferred reliability test or software to check if older devices are still relevant?


Jack (Intel)
Jan 6, 2022 at 17:15 UTC | Intel Corporation

Should IT Admins install antivirus on new servers?

The CFO approved the purchase of new servers. As an IT Admin, will you install antivirus on them?

  • Yes, with auto updates
  • Yes, no auto updates
  • No updates
  • Change the OS to Linux
  • Tell us below


Edited Jan 6, 2022 at 17:26 UTC
  • View 10 other comments
  • jimender2 Jan 13, 2022 at 00:32 UTC

    I will always get some form of antivirus.  Even if it is Linux, I want some form of antivirus.

    Jack (Intel) wrote:

    Hairbear21​ is there any chance you would be able to share some your information on Intel vPro? 

    Performance, Manageability, Security, Stability are the areas that Intel vPro provides benefits. The Intel vPro platform uses hardware based tools that perform regardless of the condition of the OS. 


    Are there any VPro enabled servers that bring the security aspect to the server realm?

  • scheff1 Jan 13, 2022 at 11:12 UTC

    jimender2 wrote:

    Are there any VPro enabled servers that bring the security aspect to the server realm?

    I don't have such servers. But I know they exist. HPE has such servers and I'm almost sure that other major vendors have them too.

Kelly for Intel
Dec 28, 2021 at 18:05 UTC | Intel Corporation

Have Questions About Intel vPro®? Check Out Our FAQ Page!

If you've been asking yourself "What exactly is Intel vPro Platform, and what can I use it for?", then I'd like to invite you to visit our FAQ page that is packed with the info you're looking for!

Check it out, here!

Do you have any questions about the Intel vPro® Platform? Do you currently use it?

Kelly for Intel
Dec 20, 2021 at 14:04 UTC | Intel Corporation

Boosting Security With 11th Gen Intel vPro® platform!

Curious about how you can boost up your security? Learn how the 11th gen Intel vPro® platform can help IT professionals accelerate productivity and maintain greater security!

For more info, check out our page, here.

Jack (Intel)
Dec 16, 2021 at 16:33 UTC | Intel Corporation

How do you track the entrance point of ransomware in your network.

You have identified a couple of computers in your network have had their files locked by ransomware. How will you determine which computer was the entrance point?

  • Registry
  • Task Manager
  • Antivirus scan
  • Tell us below


  • Nyradel Dec 17, 2021 at 14:07 UTC

    I start with the user who last modified the file and see where they were logged on.  This can lead me to the machine.

  • Jack (Intel) Dec 17, 2021 at 21:13 UTC

    Good point!


Jack (Intel)
Dec 14, 2021 at 19:20 UTC | Intel Corporation

How long can IT Pros help to extend pc lifecycles with updates and upgrades?

Usually, updates and upgrades are the normal way to refresh an old pc. What are the most important points of your PC lifecycle management plan?


  • Brianinca Dec 14, 2021 at 20:34 UTC

    Depending on the type of device, from a little to not at all! Ultrabooks have their RAM configuration fixed at time of purchase, in many MANY cases, and that's motivation to keep buying more conventional business grade notebooks. 

    We're in the midst of purging everything older than 8th gen devices, and one of the differentiators for pushing a device over to a training role (in a secure network environment) vs sending to the local charity recycler is whether the RAM can be upgraded. if it doesn't have 16GB, buh-bye! Gee, thanks, Chrome! Meanwhile, our Safety group is adapting to OSHA 10 and OSHA 30 classes conducted at FHD on an i5 vs 720P on an i3 notebook.

    We did a round of video GPU upgrades, wow, almost three years ago, Summer of 2019, to keep a big cohort of Xeons in Drafting and Engineering relevant for a bit longer. We assessed the results, considered our sunk costs sunk, and are just finishing up 9th and 10th gen i7 replacements with RTX graphics cards. Instead of VERY expensive "workstations" with Xeons, we have been buying "refurbished" gaming rigs rendered obsolete by hyper-performance obsessed customers. 

    Guess what, an RTX 2070 Super still smokes a Quadro 4000 at 50% or less of the system price, and i7's typically outperform the lesser Xeon's in day-to-day use. Sure, CFD renders want multi-socket Xeon rigs, but even Revit loves the i7! Slapping 128 GB of RAM into an i7 is a thing now, as well, so the old limits just don't apply. Space for scratch drives on another NVMe and a big spinny for local backup make the traditional gaming rigs very practical.

    Regular old desktops aren't given so much love, but driving 3 displays is getting to be common, so if the system can't do that, and an add-on GPU isn't available, they get binned. Equally though, we have 6th gens that will stay around until Win10 EoL because they have the $$ put into 16GB of RAM and a GTX 1650, and the users are happy.

    Windows 11 is serving a useful purpose in tightening up hardware security, but especially for machines inside the corporate firewall, I'm willing to give them a little more runway with upgrades. Mobile devices, exposed to the nasty world out there, are really our priority for replacement right now.

  • Jack (Intel) Dec 17, 2021 at 21:36 UTC
    Using gaming rigs to replace workstations, NICE! 

Kelly for Intel
Dec 13, 2021 at 14:11 UTC | Intel Corporation

Now What? Five FAQs for Managing Hybrid Workplaces

Like it or not, the future workplace is a hybrid environment! And... It's already happening. Is your team ready? 

For more information on managing hybrid workplaces, feel free to check out this resource we have available. 

Kelly for Intel
Dec 9, 2021 at 21:20 UTC | Intel Corporation

Intel vPro AMA with Joab Paiva!

Have tech questions? Intel's Joab Paiva has answers. From performance implementation, don’t miss your chance to ask him anything about the Intel vPro platform on December 14.

Jack (Intel)
Dec 9, 2021 at 17:00 UTC | Intel Corporation

A user receives a ransomware email with a .rsa-4096 file extension. #wwyd

  • Try a decryption tool
  • Review event logs
  • Restore from backup
  • Tell us below
Let us know your thoughts!

Jack (Intel)
Dec 7, 2021 at 17:12 UTC | Intel Corporation

What can IT Pros do when the preferred remote access program stops working?

Most remote access tools operate within the OS. What would you as an IT Pro do if you could not access a remote machine because the OS is down? 

Jack (Intel)
Dec 2, 2021 at 16:57 UTC | Intel Corporation

An end user forwards an email attachment that seems suspicious.

What would you do?

  1. You both delete the email
  2. Block email attachments
  3. Scan the attachment
  4. Tell us below


Jack (Intel)
Nov 30, 2021 at 17:11 UTC | Intel Corporation

How can IT support 50 users in 50 separate locations?

Remote access tools help IT Pros every day. Now with the hybrid workplace, Out of Band support has become more critical. As an IT Pro, what access management tool or combination of tools do you use to connect to an end user's machine?

Kelly for Intel
Nov 29, 2021 at 15:16 UTC | Intel Corporation

How to enable Intel vPro® platform capabilities for remote management?

Good news!

Most Intel vPro® platform features work right out of the box.

In order to access remote management capabilities, Intel® Active Management Technology must be enabled and provisioned. Learn more about how to set up and configure Intel® Active Management Technology!

Join now for updates. Creating your account only takes a few minutes.

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