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Ask Eaton a question
Jun 27, 2022 at 21:43 UTC on the Eaton page
georgen4
Jun 20, 2022 at 15:14 UTC | Eaton

UPS shutdown imminent alarm

After a long power outage and after the batteries are completely exhausted I face the following problem. The power-on indicator continuously flashes and there is the "shutdown imminent" alert.

The batteries are 100% charged and everything is working properly now.

Is there any way to get rid of this alert?

  • View 1 other comment
  • Molly (Eaton) Jun 20, 2022 at 19:09 UTC

    Glad you are on the other side of the power outage. For your alarm / battery questions - our tech support should be able to help: softwareconnectivityts at eaton.com

  • georgen4 Jun 21, 2022 at 08:17 UTC

    Yes, there is a web interface to manage the UPS.
    I forgot to mention the model of my UPS is 9130 15VA-R


georgen4
Jun 20, 2022 at 12:52 UTC | Eaton

Problem with Email alert

I have an old model 9130 1500VA-R and I can not configure it to send an email. I have an Exchange email server (2019) and I have tried to send email without encryption in port 25 but also with encryption to 587,465.
I communicate normally with telnet and I can send emails.
I tried to configure it with google servers but to no avail. The log says that the test was done but the email never comes.
The IPM version is 1.70
Can somebody help me;

  • View 2 other comments
  • georgen4 Jun 20, 2022 at 14:20 UTC

    I had to change the digest period to none to be able to receive emails.

  • Jay (Eaton) Jun 20, 2022 at 14:59 UTC

    Thanks for the update! Glad you were able to get it working finally.

Jun 16, 2022 at 17:04 UTC on the Eaton page
Jay (Eaton)
provided the best answer for Eaton 5P750R vs 5P1500RT Noise Level?
Jun 13, 2022 at 19:33 UTC in Uninterruptible Power Supplies (UPS)
Jun 13, 2022 at 17:34 UTC on the Eaton page
Mike (Eaton)
Jun 6, 2022 at 10:45 UTC | Eaton

Let us know what you think: Our IT Magic 8 Ball

We're be giving you the ultimate magic 8 ball to help you make your most important decisions...


Jun 2, 2022 at 10:52 UTC on the Eaton page
Mike (Eaton)
May 13, 2022 at 14:34 UTC | Eaton

New desk toy sneak preview and we have a claw machine!

We've been revamping our office here in Raleigh and now have a claw machine! There are also giant fatheads of the desk toys on each floor. 


We've also deployed lots Tripp Lite by Eaton surge protection and connectivity products throughout the office. And there's a new toy coming--the Wizard of Lite so please share your ideas for wizard-themed swag that you think would be cool. 


The Wizard of Lite has taken a liking to the rack PDU throne:


  • View 11 other comments
  • CaptRobvious May 23, 2022 at 18:48 UTC

    The bacon and covered wagon are super sick! As for swag, I think if you turned the wizard into a USB pluggable and made the flame light up when plugged in, that would be cool. oh oh oh, or a robe!

  • rarcher2 May 25, 2022 at 07:53 UTC

    Glad to hear Mike ;)

    Bang goes any hope of a freebie.

Molly (Eaton)
May 11, 2022 at 14:01 UTC | Eaton

Ready for some puzzles? And, a contest!

We shared our desk toy commercial (yes, they've truly made it!) that you can find on the page linked. 

Along with it, we have shared some IT-themed puzzles in a new Spiceworks contest. Very easy to participate. Check it out and enjoy!  

Crosswords, emojis, and desk toy sweaters...find your you time! (US/Canada) - Contests - Spiceworks


spicehead-weald
Mar 31, 2022 at 12:05 UTC | Eaton

ConnectUPS-X Web/SNMP/xHub Card

hi I have this card, pn: 116750221-001 Rev 8.  has the Power and Status LEDs on. I have no communication with the lan ports on the pc. do I have a damaged card? thank you

Mike (Eaton)
Mar 17, 2022 at 12:45 UTC | Eaton

StorageReview takes a close look at our new Eaton 5PX G2 UPS

StorageReview has taken a look at the latest addition to our 5 series of UPS products. The 5PX G2 replaces the 5PX and features some important enhancements like quieter operation, mass firmware updates and a more intuitive user interface.

https://www.storagereview.com/review/eaton-5px-g2-rackmount-ups-review


  • Brianinca Mar 17, 2022 at 16:55 UTC

    The fan noise improvement was a surprise, my network admin goes around replacing all sorts of fans with Noctuas in part for that reason. Pretty cool in multiple ways, hahah!

    As a "mature" person, I REALLY appreciate the more readable display, but belly flopping to read the screen at the bottom of the rack is still a thing.

Mike (Eaton)
Mar 1, 2022 at 15:07 UTC | Eaton

Children's book #3: What is a customer service engineer?

We've released our third children's book. Unlike the other 2, this one is a departure from IT. Our young honey badger goes for a ride along with one of our field technicians who startup and perform maintenance on our large UPSs. It's called What is a customer service engineer? We hope you like it!


In case you missed our first 2 books: What does an IT pro do? and What is a data center?

Huw and Gabrielle, we hope you like what your offspring is up to! 

  • View 5 other comments
  • Mike (Eaton) Mar 1, 2022 at 20:22 UTC

    Huw3481 wrote:

    Mike (Eaton)​ Is book #4 going to be Honey speaking to Mom and Dad about getting therapy for dealing with people?

    I'll need to give that some thought! Next book is a bit different... It has a tentative title of The Mostly Untrue History of Rack PDUs and traces the history of a PDU first used in a home lab in the Bronze Age near Stonehenge up through the current day. 


  • Nerf_Herder Mar 3, 2022 at 18:21 UTC

    PEBKAC... 'nuff said

Cope
Feb 24, 2022 at 10:26 UTC | Eaton

Quiet UPS recommendation

Hello,

I'm looking for an quiet UPS, can someone please give me an advice which model I should take?

The UPS needs run at very low noise level during the stand-by (0-25dB), supplying about 500W. The noise level during battery mode in case of power loss doesn't really care.

Nice to have are: Extended Battery Unit, Rackmount, Ethernet.

I was looking at several models like 5P/5PX etc and they all have noise level in the datasheet - but I couldn't figure out if that's permanent noise or only during the battery mode.

  • View 6 other comments
  • Mike (Eaton) Feb 24, 2022 at 15:29 UTC

    Kevin (Eaton) wrote:

    The new 5PX G2 that Jay linked to you has a variable speed fan that can turn off at <20% load with charged batteries and nominal input voltage (though the fan runs in battery mode) - it may be adequate for your needs.

    If your load is regularly close to ~500 watts, you may need to move up to a higher VA rated model in order to be able to operate in this "Quiet" mode. The fan does turn on when charging batteries or when correcting significant under and over voltage with the AVR, however.

    Eaton 5PX G2 ... In German! https://www.eaton.com/de/de-de/catalog/backup-power-ups-surge-it-power-distribution/eaton-5px-g2-eme...

  • Cope Feb 25, 2022 at 09:45 UTC

    Kevin, thanks for the information! I was no aware of the fan turning off.

    The noise during the battery mode is not an issue, because in case of power loss in the building, the little noise from UPS is of the least concern.

Charmdnfl
Feb 14, 2022 at 20:53 UTC | Eaton

New Desk Toys

My new Triceratops and Robot desk toys arrived - Devil Duck and Zen Frog are happy to have friends!

Thanks Mike (Eaton) !!!


  • Mike (Eaton) Feb 14, 2022 at 22:04 UTC

    Excellent! Thanx for posting the picture!

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    Jun 28, 2022 at 14:16 UTC
    About Eaton